staff was great and very easy to work with
BRADLEY B
Customer Reviews for Keep It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy, great experience.
TYRELL DThank you.
JAMES MBRILLIANT EPIC PERFECT
RICHARD CEasy transaction. Polite and courteous staff.
ASELA GMy turn in time for keys was 11/2 then the receipt ?that's not ok
MARIA PGreat customer service 👏
VIVIANA NNice people. Good customer service.
JERROLD CMy only disappointment was that I made my reservation in the city of Castaic California. Couple days later they I received a phone call changing the location it wasn’t that many more miles to where they’re at I live in the city of Castaic and Storage was in the city of Castaic so now to go to a different little town Put me a out of my way.
IRMA Oexellent customer service !!
VIVIANA NThe location was great the customer stuff also. However, the vehicle was unsafe to drive. It had some mechanical issue and technical issue. The noise isolation was missing from the vehicle making uncomfortable drive also going above 55 around 62 65 mph. The vehicle starts violently shake and controlling makes it very hard. Not that the vehicle not to be considered as a luxury comfortable vehicle but even without luxury and comfort the vehicle should be safe to drive it and operate it.
NAREK IAlex, Michael and Jazmin were the best who has a cleaned office, cleaned trucks, and offered great deals on Storage. I was going to go somewhere else, but they offered me a better rate here @ KISS clean units it was a great experience, thank you KISS for making my move easy
Alejandra BStaff were curtious,professional,and we're pleasant and easy to talk. I would recommend this site to family,friends,and strangers. I was very comfortable with giving my personal info for my rental. Thank you
CYNTHIA FMike was just amazing. Excellent customer service, transparency and just super efficient.
CINDERELLA P⭐️⭐️⭐️⭐️⭐️ I recently used Keep It Self Storage and was thoroughly impressed by their exceptional service. From the moment I walked in, I was greeted warmly by Mike at the front desk. He went above and beyond to accommodate my storage needs, making the entire process smooth and stress-free. The facility is clean, secure, and well-maintained, and the customer service truly sets them apart. I highly recommend Keep It Self Storage to anyone in need of a reliable and friendly storage solution. Mike and the team there will take great care of you!
JOHN RGreat customer service and nice place to do business with !! Thanks to all the staff !!!
DWAYNE WTruck needs updating . Staff is very helpful and friendly
PAUL PI accidentally left a garage door opener and water bottle in the truck and called back after the weekend, and they claim there was nothing left in the vehicle.
ROBERT YAlthough parking is an issue due to lack of available spaces, staff was very nice and accommodating in letting me park my car there while I used the u-Haul
NERI CVery friendly staff. Flexible, nice, easy to deal with. Truck/Van was in excellent shape, cleaned and ready to go
GREGORY FStaff was very efficient and friendly. Both during my pick up and drop off I was in and out in another time.
EUGENE CTruck was clean and easy enough to pick up. Service agent at desk was very polite.
JOSEPH AThe people here were frustrated by us. We were not the ones that selected this location. It was changed to this one by someone from U-Haul. They also charged us for gas when the needle was a hair off.
BENJAMIN ROwner/Manager was not very helpful and rude. When I asked questions, she used a flippant tone and became defensive. She did not communicate and confirm original order. Upon return of the vehicle she was in such a rush that she did not "check me in", ognored my questions, and then appeared put-off by my asking her for an explanation of the charges on the receipt. Her male assistant was very friendly but as I learned later he was deficient in explaining operation of the 20' truck. He did not tell me that the 20' truck required extra space on turning. He did not show me how the ramp latched onto the back. These created safety risks to me driving, and to me and the people who assisted me in loading the truck. Also, your gas policy is flawed. I was given a truck with 3/8 full tank. And told to fill to that line upon return. That's tricky. I would expect a reputable company and brand like UHaul to have a policy where I receive the truck on FULL and expected to return the truck on FULL. I am likely to use UHAUL again, but not at this location.
JAMES SVery nice office staff Thank you
TERESA IGot charged for fuel but I emailed the place and notified them we did our 3/4 back and have pictures to prove it Please correct bill
MATTHEW CThe girl in the front desk was extremely helpful
AGUSTIN HThank you
HOWARD REveryone was.very customer focused and did great helping me out!
ERIC SYou got gave great service. Thanks to Michael and Jasmin.
JEREMIAHJOSEPH BAll well done! However, the drop off location was; Storage King USA. Address, 24314 The Old Rd. Newhall, CA 91321
Jeff CThe car was dirty.
STANISLAV GRep.that helped had his customer service on point and should be commended with a raise.
JAMIE JJazmin and Micheal at the front desk were awesome. Friendly and super helpful! Thank you
ANDREH ZThe process was easy and quick to get through.
Juli CMichael and Alex did a great job on renting me out the truck I also got storage with KISS, the best deals in the SCV I will recommend this to my friends this place they have everything for your move got my moving supplies at KISS Thank you
CHAD CPerfect, thanks.
ROHAM TThe best u haul experience in my life. Solid, great service and excellent cargo van. Literally could not ask for anything more.
Leland WThe lock on the back of the truck-the loop you would put your lock through to secure your things was missing/broken off which is completely ridiculous as that’s how you secure your items in the truck. Not sure why a truck would be rented like this. When I brought it to their attention they didn’t offer any compensation for renting me a truck that wasn’t able to be secured. Completely unacceptable
ALISSA LI was given a van that was absolutely infested with ants. I discovered it as soon as I opened the back of the vehicle. There were hundreds of ants crawling around. I was told that “I guess we would just ask you to sweep them out” when I called to report the issue. No other vehicles were available. Take care of the trucks.
MATTHEW BMy reservation was for a pick up at 9:00 AM on 8/4/24. I received an email confirmation with these details, when I arrived at the facility I was unable to use the pick up feature on my phone. When I looged into the UHAUL app it showed a pick up time of 10:30. I was never notifiied of the time change. The facility didn't open until 10 so I wasted an hour waiting to get the truck. The staff was freindly and helpful, but I was frustrated with the Uhaul failure to notify me of the time change or ability to use automated pick up
LAWRENCE FGreat, understanding, accommodating, and swift customer service! Thank You!!
Tiffany LYour customer service representatives Alex and Michael are definitely assets to your team. Both were very knowledgeable, helpful and genuine.
DEANNA BFriendly staff, great service. We will make this our U-haul station.
Steven A(This was a one-way rental) The Drop off U Haul employees (25333 Railroad Ave. Santa Clarita CA) went well beyond the call of duty. It was past closing time for them when I returned the truck. I hadn't had time to clean it out. Both U Haul employees took the time to take care of that and process the truck return information finishing the pickup. Excellent!
Jeff CThe guy who helped me in the office was especially helpful and friendly. Nice work.
Manfred WI was charged an insurance fee I didn’t ask for…. It was in the invoice automatically. I hope to not use your company again, and will look for alternatives.
Wilfredo DCustomer service was great Mike and Alex did a great job fast we got storage and great prices, the facility was super clean, and the bathroom was so clean I would recommend my family and friend thank you again KISS for all your help
Jose GN/A
Vivian SNice crew, very efficient.
Craig TFriendly and quick service.
Dawn RGreat job!
robert mGreat customer service 👍🏽
Javier LI had the worse customer experience when the canyon country location when i was returning the truck to their faculty stating I was three hours late when it was a one way contract to Mesquite Nevada. Got into in argument with the canyon country rep basically not believing me. I had to send a photo of my contract to their scheduling dept, once resolved, there was no apology, I ask for one the gal on the phone said she didn't cause the problem so no apology given. Horrible customer service.
Michael CEasy pick up and drop off. No hassle at all. Very friendly staff.
Timothy DFor now is ok
Hernan G