The entire process was fantastic! The rental location made the process even easier.
Elizabeth P
Customer Reviews for Keg N Bottle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the same manager!!!
Darlene ISimple and easy pick up and drop off and everyone was extremely nice.
Stevie GEverybody was super nice and helpful. Maybe have a sign near the street saying Uhaul check in pointing toward keg and bottle? Overall I have zero complaints and everything was great.
Zachary DInstructions are not clear on process since the vehicles are parked a different parking lot. The store only holds the keys and any non-vehicle add ons. Communication is made via text and not through official U-Haul channels. When I received the keys to the vehicle, upon immediate inspection, I noticed that the windshield was extremely dirty and the interior cab was EXTREMELY sticky including seat belts, cup holders, floors, etc. the floors on the passenger side had bits of what looked like mulch on the floor. Mirrors were not adjustable at all and the doors to the cab don't close all the way so you have to really try a few times. One time we leaned on the door thinking it was closed (no light or warning indicating) and it opened up while driving. It coincidentally had some rain and when you use the wipers, they are basically non-existent- it made visibility worse. Securing the lock can be tricky if you're not aware of the ramp's position and can get stuck- needs a good WD40 spray. Based on the refueling instructions on the receipt and stickers, a 40 gallon tank that needs a little over a quarter tank is about 10-12 gallons refill. When I filled up to the calculated amount, it ended up filling the tank to 1/2! I feel like I paid more in gas than what I should, explained that to the same person via text to which the response was "yeah about 10 gallons is good". Absolutely no concern. I explained my concerns to the manager or whoever is coordinating their UHAUL program. My concerns and comments seemed to be seen/read but not received/mattered. I understand trucks can get beat up over time, but maintenance of cleanliness and presentation is neglected. The "resolution" was to let them know to make sure I have a newer truck for a future rental. I have rented many UHAUL trucks throughout the area and this has got to be the most neglected/worse condition I have received/used a truck. I am not happy with how the situation was addressed/lack of customer service.
Geraldine YRabbi was my point of contact for the pick up of my 10’ U-Haul truck. He was courteous and helpful in switching to another truck after my initial truck displayed a couple of check engine type announcements. Truck was returned without any issue and will definitely consider this location for any future needs. Thank you Rabbi.
Oliver SThis location has great customer service and clean maintained equipment.
URI AI was extremely pleased that I was given a credit for the extra gas I had left in the truck! Renting thru Keg and Bottle was a great experience. They know what they are doing! Every step of the way was easy and convenient and smoothly done! I will definitely recommend using them to everybody i know!
connee sOver charged for gas even though I brought the cargo van back with the same amount of has i started with.
Micheal BRobbie was great. He was very flexible with us as we needed the truck for longer than we had planned. Thank you, Robbie, for your help and patience. Keith
Keith RVery friendly
Michelle YCargo area had an incredibly strong smell of urine and had a wet, urine soaked (I'm guessing it was urine because of smell) shirt inside it
Aaron ACustomer service was very good 5star
Jodyann TRobbie kept communication via text and instructions were helpful.
Jorge LEverything was Great.
DIONA Gtook a long time to check in, had issues with reservation due to not receiving truck numbers etc.
Jonathan HWe got a call from Robbie as we were on our way to pick up the truck we reserved, who said that he was very sorry but the truck we needed wasn’t delivered back to the property when it should have been. He felt really badly and offered several things to fix the problem. So they didn’t have any of the bigger trucks, but we took the smaller one they did have and it worked great (with lots of packing skills to use every inch). Robbie was very helpful and made the process of checking the truck in and out really easy. He wasn’t the guy we got the keys from but gave instructions about the change to that person inside the shop and made the process very smooth. Sending our photos of the gas and mileage was very cut and dry; no issues whatsoever. The location is easy to find and the truck was in good shape. The only thing we forgot about was something to tie the furniture back with so it wouldn’t shift towards the door while driving, but we got it figured out. We’ll definitely consider them again should the need arise.
Andreas PAuthorizer was amazing and communication was excellent and extremely professional.
Drewvone OOverall, great experience. Easy pick up and return truck, all done thru phone.
Duy TEasy Friendly I was in and out Thank you, it was a great experience
tony kThe app did not allow me to upload photos from my camera, so the attendant had to do it.
MARCO MLocation is confusing because the drop off location isn't really at Keg and Bottle. It's next door behind a non descript building. Guy at the counter was friendly, but he requested a photo of gas gauge and odometer after I had already checked the car back in using the online return process. So I had to walk back to the other parking lot to get the info he wanted
Dan MNo improvement needed. I have already posted to our neighborhood app my great recommendation for this location. They could not have been nicer or easier.
Susan RRobby with Uhaul pick up was great. Very communicative and responsive to any questions I had. The truck could have been cleaner, however, we had to clean up the windshield due to lots of bugs on in.
Toni SOdd drop off. You park next door at an abandoned building parking lot, then walk next door to hand the key to a guy at a liquor store. No receipt given at that time, so you no proof you dropped off the vehicle until hours later when a receipt is e-mailed.
Shawn SLoved everyone we were in contact with!
Lila SEverything was perfect for this rental. Robby took care of everything over the phone so no in office rental paperwork. Very simple, take a picture of dashboard before you leave, send it in, then another dashboard photo after the truck is returned.
Andrew BReservation got cancelled the night before my move and I was only refunded $50 as compensation for the extra time and effort to correct the mistake. I will never use U-Haul again. The Keg and Bottle location had great customer service, but the location in Lemon Grove that I was supposed to get my Uhaul from is the one that has made sure I never use your services again.
allen m