Customer Reviews for Kellys Trailer World
(U-Haul Neighborhood Dealer)

57 reviews

133 E Broaddus Ave   Bowling Green, VA 22427

(804) 632-8042

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 632-8042

133 E Broaddus Ave
Bowling Green, VA 22427

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop-off was quick and easy.

GEORGERAYMOND P. 
Rating:
5.0

Experience was great. Fast, smooth, and easy!

DANIELWAYNE P. 
Rating:
5.0

Customer did not leave a comment.

MARKALAN S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
3.0

Customer did not leave a comment.

JASON MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA C. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINELAUREN P. 
Rating:
4.0

I have always had excellent service in dealing with Kelly's Trailers in bowling green, va.

Austin Q. 
Rating:
5.0

Nothing to be done, excellent customer service! Will continue to use in the near future

DAVIDA C. 
Rating:
5.0

Easy drop off

Matthew A. 
Rating:
5.0

Nothing, best service doesn't need to be improved.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

This location was fantastic and very friendly..Will let others know

BILL R. 
Rating:
5.0

Clean nice running u haul it got the job done

SARAMARIE G. 
Rating:
5.0

Very good experience

Earl J. 
Rating:
5.0

Excellent experience and will rent from them again.

paul C. 
Rating:
4.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Drop off was easy. Answered a few questions about the move/truck and was on my way.

EUGENE A. 
Rating:
4.0

Customer did not leave a comment.

TIAJUANA S. 
Rating:
1.0

My truck wasn't there. The shop was closed even though it was during business hours. I had to call and my reservation was redone to match the vehicle present and the customer service rep was Amazing. It took half an hour to resolve and I was on the road.

Nicole H. 
Rating:
5.0

I had rented for 2 days due to selling and buying at the same time and closings were on different days, closings didn't occur as expected. I was able to keep the truck for 5 extra days without issue! It was an Unexpected expense, but if I'd had to unpack the truck and turn it back in I would have lost my mind. Thank you for working with me!!

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Landon W. 
Rating:
5.0

Customer did not leave a comment.

CLINTON JAMES C. 
Rating:
5.0

great truck good location great service

VELVA S. 
Rating:
4.0

I answered N/A because I rented the truck before it was swept out but overall truck was in good condition

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Dianne A. 
Rating:
5.0

Customer did not leave a comment.

Lewis B. 
Rating:
1.0

Hire someone who cares

Jeffery F. 
Rating:
5.0

Great equipment and very good prices

Jacinto C. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

Takes to long to get equipment when using iPhone and your website. It took over 30 minutes from start to finish. Wasted my time and time counted against me. Why not let military know about whether they could get a discount if the called instead of online reservations.

Jimmie S. 
Rating:
5.0

Customer did not leave a comment.

Leon M. 
Rating:
5.0

Thanks for great svc

Lee Anne M. 
Rating:
1.0

The guy at the counter charged me to much and told me that my card was not going to be charged but it was

Jessica B. 
Rating:
5.0

Extremely helpful ... great communication... had to reschedule because of the hurricane and they were very accommodating. Highly recommend!!!!! No changes needed ??

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Great experience and loved the online checkout and checkin.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Austin Q. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

The guy was amazingly nice and patient

Vivian L. 
Rating:
5.0

Website

Paul S. 
Rating:
5.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
3.0

I don't feel that U-Haul tries to serve its customers. I requested a 26 foot truck for the location above but was informed that they could not bring one there. I would have had to go to a site about 20 -25 miles away from where I lived whereas my preferred site was only a mile away and I was moving to a new place around 10 miles away. I didn't feel comfortable driving a truck and had hired a driver as part of a moving crew. The driver charged $1.50 per mile to drive on top of the $0.89 per mile that U-Haul charged. Those charges would have added up very quickly as the truck would have have to be returned back to the distant site. There were 20 foot trucks available at my preferred site and I went for that option as it would be cheaper. I could not get everything on the truck and had to make a second trip but would have gotten it all on a 26 foot truck. I was charged the same price by U-Haul for the 20 foot truck as I would have been for the 26 foot truck. My preferred site did not have a furniture dolly available and I had to go to another U-Haul to get it about 1-2 miles away. They didn't have 26 foot trucks either. The person that I dealt with at my preferred site tried to be as helpful as possible but it was obvious that U-Haul didn't stock him very well. I give him high marks for his attempts at helpfulness and would recommend him highly. As far as U-Haul goes, I had used U-Haul often in the past and was happy enough with them unlike this last move. They didn't used to charge mileage charges for trips under 50 miles if I remember correctly and now they do. If I have other self moving truck companies available for future moves, I will look into them before I go with U-Haul again.

Rachel H. 
Rating:
5.0

Thanks

Charles R. 
Rating:
5.0

Super service from Kellys Trailer World in Bowling Green, VA. Efficient service and a caring rental agent.

Gerald L. 
Rating:
5.0

Nothing, 0wner who opens business at 9:00 was most accommodating by coming in at 7:30 to get us to our destination on time.

MARGARET B. 
Rating:
5.0

My experience with the rental site was good. Trying to reserve the trailer using your website was not.

Diana G. 
Rating:
5.0

Just make sure the Return time is correct. Mine wasn't, and I had a charge on my credit card that was incorrect... but I emailed UHaul and your agent, Mr. James Harris, made the correction for me with my bank with no hassles. He is why I will highly recommend this location. Mistakes happen..but when the correction is swift and hassle free, they are easily forgiven.

Lynn W. 
Rating:
5.0

Pick up was great. Everything else was horrible

John C. 
Rating:
5.0

Check in was quick. Loved the location as far as the distance from where I off loaded my stuff (0.8 miles)

Leon M. 
Rating:
4.0

Everything was good.

Jose H. 
Rating:
5.0

I was upset that there was no place closer where I could pick up my uhaul. The extra mileage from pickup location to loading location caused a mileage overage. Thus we had to pay extra, albeit very little. When I called the 1-800 number to reserve the uhaul truck, we agreed on a pickup location but they actually scheduled it for another location. The closer location had no trucks the size I needed. I had originally tried to reserve the truck via online site, but it would not work.

rebecca W. 
Rating:
4.0

Customer did not leave a comment.

steven S. 
No reviews have been submitted for this location.

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