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Jonathan C
Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 5x8 trailer leaked water while we were driving in rain and boxes were wet on the bottom. Extremely lucky we didn’t have many cardboard boxes on the floor but will need to check contents
Elise RThe only recommendation is that the USB port didn't work so I was unable to charge my phone during the drive and therefore unable to use my maps or contact anyone after my phone died. Your staff was wonderful and helped me pick up the truck after hours and it was so appreciated
Lyndsay BThe online quoted rate was literally less than half of the final actual real time charge. Felt I was both lied to and ripped off! Will NEVER go thru the online booking process ever again!
Joshua MEasy return process only took a few minutes and they were absolutely on the ball. Great service.
Gene BFantastic experience
DALE WNothing really, the location was quiet and easily accessed from the highway, the Lady I dealt with was very polite and informative, so there isn't anything I can critique -it was a good job well done!
SAM TI have used the Kelowna Self Storage location of U-Haul for several years and have never been disappointed with the level of customer service and efficiency of the operation. Most impressive is the welcoming attitude and knowledge of the staff ... it's both supportive and refreshing! Thank you KSS Ltd.
EDWARD KStaff were great, friendly, efficient, and helpful in all ways.
ALAN NClarence lights didn’t work the back sliding door worked when it wanted to your trailers. Need a jack to take them on and off of the ball get with the program on that.
JERRY GAlways a good experience at this location
Peter HThe trailer wasn’t swept out. It really wasn’t that concerning to me but an observation. She was very pleasant and a joy to be served by her
Nicke PWhat a difference in locations. The agent at this location was very professional and helpful. This is how all of your locations should be.
YVON RStaff is great. Previous renter did not clean equipment so staff assisted me in doing so. Best location in area to rent from. Would recommend
SHAUN ETotally Satisfied
Arlene SStaff were pleasant, helpful and easy to deal with and they were very accommodating and answered all of my questions. Most of all, they were very flexible since the timeframe I booked the rental truck was for 6hrs which would entail that their ofc would be closed for the day so they advised me to just return in even late in the evening and just drop off the keys in the keyhole. Very good service!
Emmanuel LWe were treated very well. I would highly recommend this location. Helpful and professional.
MARK MI wasn’t notified that I needed to drive an extra 80 km to go and pick up the trailer from a different location
Kevin PEverything was great, staff was awesome, very helpful. Rod.
RODNEY PThank you for a great experience
MELANIE WNo improvement needed; you do an excellent job. Thank you!
BRUCE PThe battery on this vehicle died after hazards on for just 4-5 minutes. Either needs a new battery or full charge before renting.
Mark MVery good service
Manjit SDo some maintenance on your vehicles. My transmission was going, I think I only had 1 full break pad, the belt was going, the alignment was off, I didn’t have the right tires for driving to where I moved to. I had a very unsafe vehicle to drive for over an hour. Then you were going to charge me $50 for being a liter under the fuel amount!
MEGAN RThe location was great. The staff was lovely. The truck was clean. The truck ran terribly. Stalled every time we came to a stop and every now and again the RPMs would rev to over 5000 and then it would take about 2-3 minutes to gear down. It was a pretty scary drive all the way to Calgary. The engine needs some serious work.
CLAYTON DI dont recall her name but the lady I spoke to before hand who also helped us get our truck was amazing. Super friendly and helpful.
Dawson BThe staff was very knowledgeable and answered a question that the main Uhaul corporate location didn’t know. I’d happily rent from these people again.
BARRY KHad a total of 7 calls from location in Kelowna and head office. Need to communicate better with each other. Coleen at the location I rented from was excellent!
GERARD BThe wipers were inoperable and made our trip from Kelowna to Prince George very dangerous and scary!
LUKE RSee above comments.
CARTER HProfessional and clean facility The ladies were approachable and friendly. Even had a wee bit of halloween candy for clients. Win win 🏆
ELIZABETH TVery polite and kind. Super helpful and made everything so easy 10/10.
JOSHUA LI will be submitting a claim as there was a leak in the truck. Water leaked into the inside and damaged a shelf and couch. The service I received from this location was great, the only reason for the average review is due to my property being damaged from a truck that I can visually see had repairs done to the roof previously. Water actively leaked inside.
chris bBake cookies.. thats the only thing thatd make the experience better
GLENN SFriendly, efficient service.
MITCHELL WIt would be nice if one could specify a non-smoking truck. The one I had blasted smoke tinge air from the ac/heating vents for about 2 hours before the smell went away. This is not the fault of the location for pickup.
Robert vThe woman at Kelowna Self Storage was extremely helpful when I wasn't comfortable using the Self serve I had booked.
KEVIN SWas amazed how clean the bathroom was the location. Staff was exceptional
sherylyn eA vehicle with no “cruise control” on a long highway journey was a major disappointment. One would think this is STANDARD equipment. Also, the dog snot all over the inside of the windows was a pain to clean so I could see properly.
CHRISTOPHER HFrendly staff
Andrew MColleen and Esther were amazing !
Blayne WOnly more avaibility at the U-Haul centers
Yves MThe ladies over there were so welcoming and helpful.
love kIncredibly helpful staff, I showed up late for the pickup and they still went out of their way to assist and make sure I drove away with a truck! 10/10 would recommend to anyone and use again
Jordan JComputer system was glitchy but the staff person worked hard to get us out the door quickly.
Vera WVery helpful, polite and friendly.
Jose VThe lady who handled me was so so good. Very quick, very enjoyable to deal with
Kevin CAlways A+ service at this location!
Rob AVery helpful
Randy Squick, friendly, great experience
Mitchel MAccess is just a little difficult but the ladies were very helpful and watchful when I was driving in and out through the access gate.
ROBERT MVery friendly staff and overall quality of communication
NAVJEET Dgreat service. best price in town. will definatley recommend to friends and also use again if the need should arise.
Graham B