Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)

2,029 reviews

1606 Findlay Rd   Kelowna, BC V1X6B8

(250) 765-6296

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(250) 765-6296

1606 Findlay Rd
Kelowna, BC V1X6B8

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Josh K 
Rating:
5.0

Incredibly helpful staff, I showed up late for the pickup and they still went out of their way to assist and make sure I drove away with a truck! 10/10 would recommend to anyone and use again

Jordan J 
Rating:
4.0

Computer system was glitchy but the staff person worked hard to get us out the door quickly.

Vera W 
Rating:
5.0

Very helpful, polite and friendly.

Jose V 
Rating:
5.0

The lady who handled me was so so good. Very quick, very enjoyable to deal with

Kevin C 
Rating:
5.0

Customer did not leave a comment.

MARNA D 
Rating:
5.0

Always A+ service at this location!

Rob A 
Rating:
5.0

Customer did not leave a comment.

Robin D 
Rating:
4.0

Very helpful

Randy S 
Rating:
5.0

quick, friendly, great experience

Mitchel M 
Rating:
4.0

Access is just a little difficult but the ladies were very helpful and watchful when I was driving in and out through the access gate.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
4.0

Customer did not leave a comment.

GHOLAMREZA G 
Rating:
5.0

Very friendly staff and overall quality of communication

NAVJEET D 
Rating:
5.0

great service. best price in town. will definatley recommend to friends and also use again if the need should arise.

Graham B 
Rating:
5.0

Not much. Clerk was fast and ready for check out, Trailer was clean and pick-up was easy.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Penny E 
Rating:
5.0

Customer did not leave a comment.

Satvir T 
Rating:
3.0

Closing at 5pm and drop off only not convenient

Maurizio P 
Rating:
5.0

Customer did not leave a comment.

Shawn F 
Rating:
5.0

Excellent compared to the other options in town.. :)

Greg H 
Rating:
5.0

Very helpful and friendly staff

Andre D 
Rating:
5.0

Customer did not leave a comment.

Helen K 
Rating:
1.0

Customer did not leave a comment.

Kimberly S 
Rating:
3.0

Customer did not leave a comment.

Adrienne H 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Tanner W 
Rating:
5.0

Very helpful staff. Great experience as always.

Justin S 
Rating:
5.0

Friendly staff and overall smooth experience

muaze a 
Rating:
1.0

Customer did not leave a comment.

Mark M 
Rating:
4.0

Customer did not leave a comment.

Grant V 
Rating:
5.0

Customer did not leave a comment.

Darrel R 
Rating:
5.0

Customer did not leave a comment.

Nina K 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Excellent customer service!

Joanne L 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
3.0

The manager was very knowledgeable. And friendly

Stefan R 
Rating:
5.0

Keep doing exactly what you're doing. The Findlay Road location is great!

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Bernard E 
Rating:
5.0

U-Haul needs to keep track of their equipment as we were able to book an enclosed 5 x 8 cargo trailer at this location. They claim to not have had trailers of this type for years. We had to go to another location at the last minute.

Ernest N 
Rating:
5.0

Customer did not leave a comment.

Parminder G 
Rating:
3.0

Customer did not leave a comment.

Larry d 
Rating:
4.0

Have the fuel full.

Allan D 
Rating:
5.0

Customer did not leave a comment.

Sheila S 
Rating:
5.0

They guys are friendly and great.

Sanjay T 
Rating:
5.0

A few glitches on the online ordering app but other than that..all is good..My wife and i are happy especially now that our downsizing move is complete..thank you Uhaul..

Norbert W 
Rating:
3.0

The app was absolutely horrible and time consuming to use. At one point it got “stuck” and I couldn’t move further with it. The attendant at the location was awesome though and checked us in. She was super friendly, fast and efficient. Definitely will avoid the app in the future. The truck was clean but had a nauseating smell, like too much frebreeze or something. It was too cold to open the windows for relief

Shane A 
Rating:
5.0

have dealt with this location for over two years now and have experienced excelant service a every time.!!

Erics R 
Rating:
1.0

My truck was confirmed 12hrs before pick up and other sizes if needed were given as there were plenty available of moving trucks if required. Morning of the move I was told by the kelowna enterprise locatio the unit I needed wasn't there and they didn't have a truck for me for out of town use. On top of that I booked 2 months in adamace and had a guaranteed price. They wanted to charge and extra 3000 for a 4ft longer moving truck as the company increased rates 60% due to a shortage of trucks availability. Such is life when they are making money hand over fist with high demand of trucks they increase the rates to be dicks. Very crooked and unprofessional. I'll never go back to uhaul. The service at the Findlay location where I finally was able to secure what I needed for double my initial quote was exceptional.

chad p 
Rating:
3.0

The ladies at this location were amazingly helpful. The truck however was below standards. We booked to move to greenwood bc. We had a truck with bald all season tires on front and door rear tires. When we hit snow, we had no traction and if wasn't for my husband's experience driving in snow, luckily didn't run off the road. In a province where snow tires are mandatory, I was surprised to discover the tires we had on.

Dean T 
Rating:
5.0

Excellent quick service. The ladies were awesome and super friendly, truck was available immidietly.

JESSICA K 
Rating:
5.0

Customer did not leave a comment.

doug m 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
2.0

The lady at first came off grumpy and rude. I was there at almost closing and didn’t quite have enough gas and she wouldn’t wait the 5 minutes it took to go get gas so that I wouldn’t be charged more, I stead she left.

Natashia F 
Rating:
5.0

Ester & Shirely were very nice and got us on our way quickly. They answered several questions about the truck and drop-off procedure. The truck was clean and ready for us, along with the blankets we rented. Great!

Kris M 
Rating:
3.0

Customer did not leave a comment.

Nick C 
Rating:
5.0

Organized and clean. Staff eficiente and super helpful. Would use them again!

Victor B 
Rating:
5.0

Tank should have more gas upon pickup

Shelley S 
Rating:
5.0

Excellent customer service.

Ron R 
Rating:
4.0

The staff at this location were excellent. The truck was clean. The website I booked it it on was confusing and misleading. I was under the impression that at this location it was going to be a contactless pickup and that the daily rate was going to be (for a day?), it was recommended that the average rental for this truck was 6 hours. I only really needed it for 6 hours, but from 10-4, but the only pick up time was 8 am. I mistakenly thought that it meant , because of the contactless pickup I could pick it up any time after 8 and return it before closing, which for this location appeared to be 5. As it was we had it for less than 6 hours because some one else had it booked for pickup that afternoon. We were rushed and didn't get everything we wanted to move with that truck on this rental. If the website would have provided this locations phone number this could have been all avoided. I thought he staff at this location did their best to try and accommodate us.

Darrell B 
Rating:
5.0

Very friendly and efficient.

Dana B 
Rating:
5.0

Customer did not leave a comment.

Austin L 
Rating:
5.0

Customer did not leave a comment.

GERALD S 
Rating:
5.0

It was one of the best experience I ever had with U-Haul. What an amazing super helpful ladies in office at 1606 Findlay public storage location, salute them .

AMAR S 
Rating:
4.0

Customer did not leave a comment.

KYLE C 
Rating:
4.0

Supply chains when you have summer tires during the winter season

Layne H 
Rating:
4.0

Customer did not leave a comment.

KYLE C 
Rating:
5.0

Everything went well and I recommend this location.

Rizalino D 
Rating:
4.0

The customer service lady was great ! She was very helpful and truly made a very positive difference to our rental experience, great job !

John B 
Rating:
5.0

Super friendly and helpful staff - efficient pickup and drop off, exactly what one wants from such a business.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Ken H 
Rating:
5.0

Great drop off location. However, I returned the truck the night before it was due and the U-Haul app wouldn't let me self-drop off the truck. I took pictures of the odometer, gas level and license and crossed my fingers that all would be well. All was good the next day except the $20 early drop off fee. What is with that???

JEFFREY A 
Rating:
5.0

Customer service was exceptional!! Thank you

Justin W 
Rating:
5.0

Customer did not leave a comment.

STUART N 
Rating:
4.0

Great location for Rutland moves. Only complaint was that the truck engine had a bit of weird issues. Transmission slipped and it had a bit of a rough sound. Other than that the entire experience was awesome.

Ryan H 
Rating:
5.0

The staff at this U-haul location is awesome. Friendly, polite, and extremely helpful. Also, very safety conscious and thorough in checking that I attached the trailer properly. I have used this location before and was equally pleased on that occasion.

Randy M 
Rating:
5.0

Customer did not leave a comment.

Vivekanandan R 
Rating:
5.0

Customer did not leave a comment.

Cody R 
Rating:
5.0

Very good service

Lyle S 
Rating:
5.0

Customer did not leave a comment.

johannes v 
Rating:
5.0

very friendly and heipful

Keith O 
Rating:
5.0

Customer did not leave a comment.

Roger s 
Rating:
5.0

Customer did not leave a comment.

Ruth A 
Rating:
3.0

Customer did not leave a comment.

Blair C 
Rating:
5.0

Make sure you have an hand truck and wheel carts to move. It makes the so much easier and worth the money

Andrew S 
Rating:
5.0

Make it Mandatory for the previous customer to leave enough Gas in the Truck to get to a Gas Station. The truck that I picked up, only had enough gas left to go 13.2 miles., as shown on the gauge. Luckily the Gas station was within range to fill up, it took just over $200 to do that. I lived 35 mins in the country from the pickup location. Secondly, the headlights on this Newer truck were awful. Driving at night was a challenge. The windshield washers were just as bad as the headlights. Very poor for a newer truck. I'm sure for the cost of such a truck, one would think that they would have installed better quality lights and wiper blades. It was a challenge driving at night in the rain. The one good thing I will say is the ride and the comfortable seats. We had a long journey from Ottawa Ontario, to Kelowna B.C., and no issues with the seats. Hopefully the Lights and the wiper blades will get resolved in the near future.

Samuel D 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

I was not the one who picked the truck up here or dropped it off as it was a transfer due to the first truck from lake country was broken. Movers had offered to pick up the truck on my behalf.

Jen B 
Rating:
5.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

Make available oc more vehicles for rent

Jay R 
Rating:
5.0

Customer did not leave a comment.

Roberta c 
Rating:
5.0

Check in and pick-up was fast. Agent was very friendly and efficient.

Richard R 
Rating:
4.0

Customer did not leave a comment.

robert m 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
Rating:
5.0

Customer did not leave a comment.

Randy C 
Rating:
3.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Amazing customer service! Great employees!

Patricia S 
Rating:
5.0

Good customer service

Carrie P 
Rating:
5.0

Customer did not leave a comment.

Debbie C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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