Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)

1,842 reviews

1606 Findlay Rd   Kelowna, BC V1X6B8

(250) 765-6296

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 10/10/2022: 10:00 am - 4:00 pm

Services at this Location:

Contact Us

(250) 765-6296

1606 Findlay Rd
Kelowna, BC V1X6B8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 10/10/2022: 10:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. This location is pro all the way. Always come back here when I need a truck, best service ever. If you have some award for your dealers, these guys deserve one! Ester rocks!

David N. 
Rating:
3.0

To be fair. The staff I dealt with at this location were great, the truck needed some work but was drivable. The steering wandered and pulled , the air assist hissed and sprayed upon application and the wiper fluid was non existent ( all easily missed items unless they were told by customers). However I was lead on a wild goose chase for my 26 foot truck. Originally I tried to get a truck in the same town, none were available, then I secured a truck at Kelowna enterprise way location and was guaranteed the truck, they said that because West Kelowna could not get me a truck that they would waive the one way fee. The day before my truck pickup I was contacted by the call center from confirmation where the lady was extremely rude and told me I would be paying almost double what was agreed upon. Finally I told her that I would just bite the bullet and travel the extra way to return the truck to to the enterprise way location . This is where she completely changed everything and told me the truck was no longer available and that I had to pick up a truck in the utmost north end of Kelowna which is 45 mins to an hour travel one way . I then got off the phone with them and told them I would be calling enterprise way. The staff member I talked to confirmed that I am on the schedule for pick up and that they had the truck for me. I told him what happened , he put me on hold for 10 mins and came back and told me that I would indeed have to pick up at the Findlay Rd location now.... Upon pickup we found out that although the name and phone number were correct , my account had its information changed and even the email they had on file for me was different even though I had been emailed not even 24 hours prior. We ended up paying almost 300$ including fuel for a 15 kilometer move and I'm not happy about it.

TJ B. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
3.0

I was rented a truck that was filthy - the exterior was quite muddy. The interior smelled as though someone had just recently smoked in it and there was a cigarette burn in the driver's seat. I identified that the check engine light was on prior to pulling the truck away and was told that this would not affect the truck's performance or reliability. Throughout the course of my time with the truck many service prompts and alerts popped up in the info display by the speedometer. These included "service tire monitor system", "service battery charging system" (with the red battery symbol popping up by the tachometer), and "battery saver active". This led to a fairly stressful rental experience. At one point the fan for the air conditioning would not increase beyond a low speed. I spent the majority of my time with this truck with the radio and air conditioning off, for fear of depleting the battery and ending up stranded. I explained these concerns to the staff and was offered no discount. This was a new truck but let me tell you, it was a filthy (in and out), smelly, piece of junk. I'm going to be extremely wary if I need to rent anything from Uhaul again in the future.

Justin D. 
Rating:
4.0

Pick was easy and staff were courteous and helpful.

Sean B. 
Rating:
4.0

Customer did not leave a comment.

SANDY K. 
Rating:
5.0

Customer did not leave a comment.

Sonja H. 
Rating:
5.0

Its was great and the pick/drop off were very efficient. Overall great experience. Thanks

Francois L. 
Rating:
5.0

The difference in the level of service and the attitude at a local franchise vs corporate owned is extraordinary. I have used four separate locations in the last 5 months and the owner operated are hands down better.

Wayne S. 
Rating:
1.0

Truck was very dirty inside and out. Cab and seats were covered in a fine dust. We had to stop and vacuum the cab out it was so dusty. Not my best experience with U-haul.

glen T. 
Rating:
5.0

Ability to drop off rental van at another Uhaul location nearby. Otherwise excellent overall.

Ka Wing Daniel T. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

More equipment available in this city

JOHN R. 
Rating:
5.0

Front desk staff were all friendly and helpful.

Hayden G. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Awesome and friendly staff - looks like they enjoy what they're doing! Great customer service!

Ralph S. 
Rating:
5.0

Very great service - a pleasurable experience!

Stan K. 
Rating:
3.0

A bit un-nerving when you call the person at the facility and they tell you to drop the trailer at the front of the building if it is after hours. She said it is okay to put it right in front of the building not behind the chain link fence. She also told us to take pictures of the trailer at the front and how clean it was inside as well as our truck and licence plate. So we did all that and called the next morning to make sure the trailer was put behind the chain link fence. She and told her what we had done: she said I don't remember that conversation and there is no trailer here. She then said maybe our security put it away as she had not been around to check. She did call back though and let us know the trailer was put away at the back and security must have done that.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
3.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Roco L. 
Rating:
5.0

The folks at this location were wonderful! There's a reason we go to them first whenever we need a rental van. Professional people, great rates, and the van was in top shape. Great experience all around.

Wicker L. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Can't think of a thing.

Lance V. 
Rating:
1.0

I did not rent. Wrong number for the 10th time. Remove this number from your system.

JONATHAN G. 
Rating:
4.0

In Calgary the guy went out of his way to help he hooked it up and checked everything. In Kelowna the parking lot is a too small and got no help to drop trailer.

les P. 
Rating:
5.0

Just keep the excellant service you provide and the excelland condition that your trucks are kept. I enjoy dealing with the crew at Kelowna self storage, they are all very freindly and go over and above to make your rental go the best and stress free for you.

RONALD J. 
Rating:
5.0

Very positive

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

Very well run. Helpful &friendly staff.

tony P. 
Rating:
5.0

Amazing service.

Paul H. 
Rating:
5.0

The 2 women who work here are amazing and calm! The truck/trailer was not back for us to rent and they gave us another at no extra charge. No fuss at all!!!!!

Linda Y. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Great customer service. At this location.

Jody M. 
Rating:
5.0

Wonderful People, Clean and friendly. They go above and beyond and always make you feel that they care. I would recommend this location. 5 Star service.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Nice and helpful service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

truck was pretty old , stiering felt heavy, probably needs to be retired

Don W. 
Rating:
5.0

THE STAFF WAS VERY HELPFUL AND GAVE CLEAR DIRECTIONS.

Tara B. 
Rating:
3.0

The initial reception was nice but then I was told bluntly my credit card had been declined for the pre-authorization, it had not there was a problem with the locations payment machines. I called my bank on speakerphone, who assured me I had funds available on my card and that I had already been charged the pre-authorization. The agent charged me a second pre-authorization, then forgot to give me the cart I had booked, I realized and returned to the location to pick it up. When I dropped off the van, I was then charged again the full amount to my CC, at this point, I had approximately $450 pending on my CC for a $150 van rental which was inconvenient. The location was nice, the van was in good shape, the experience was haphazard.

Timothy M. 
Rating:
1.0

The parking lot for drop off if full of signs of where not to park including warnings of additional service fees for parking in the parking lot. This is extremely frustrating given the fact that no signs actually tell you where you SHOULD park.

Elliot F. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Great service

wesley R. 
Rating:
2.0

Customer did not leave a comment.

Miranda P. 
Rating:
5.0

Staff were awesome and super friendly and helpful! Really pleased with the service and will definitely come back to this exact location. 10/10

Nart D. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I have been impressed both times I have rented from this location. The staff is fantastic and there is never any delay! Much better than the Enterprise location here in Kelowna.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Amrit P. 
Rating:
5.0

Nice friendly staff

Dale V. 
Rating:
5.0

Staff are very friendly.

Dustin G. 
Rating:
5.0

Customer did not leave a comment.

Pierre V. 
Rating:
5.0

Customer did not leave a comment.

Gina P. 
Rating:
5.0

Customer did not leave a comment.

Jen D. 
Rating:
1.0

I was given a truck at just under a quarter tank I returned the truck with the exact same amount of fuel and then was argued with over technically less than a 30 second of a tank of fuel and then charge $45 that's ridiculous

Holz I. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Lovely ladies working the site. Very pleasant and professional.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

The front desk person was awesome!!!

Randy M. 
Rating:
5.0

Representative was excellent. Spoke with her evening before to confirm. Was exactly as discussed. Really pleasant experience

Michael B. 
Rating:
5.0

Both staff members were very nice and friendly.

Lawrence E. 
Rating:
4.0

It was unfortunate that there wasn't a trailer closer to Vernon for me. I had an extra 2 hours of driving to pickup and drop off which was a total negative.

Val A. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

One of the vehicle doors was not locked properly and had to be manually locked throughout the moving process

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Alf W. 
Rating:
3.0

Honestly our experience with u haul over the last few months has been awful, from rude, to lack knowledge of areas when calling, to drop off areas, harassment calls,, just bad experience all around in every area, but most importantly is customer service how was handled and still not well to unsafe vehicle and and service guy said came to home said shouldn't been driving mountain passes with tires, and have headlights not pointing where suppose to..lady on phone asking for pictures in daylight repeating from a paper questions how do you take pictures of headlights in day? You see from picture? We were in snow storm couldn't see road, had tire with leak and pressure light came on got that picture. To be hung up on say new location not listen to truck problems, while was verbally assaulted by man in location thatt we were told drop trailer off he said full not his problem meanwhile we asked in Kelowna if was closer one, next day get texts other locations its been awful. How improve Honestly you haven't fixed anything or offered nothing taken anything off....Have nice day make excuses doesn't do anything and when was verbally assaulted and calls still harassment saying need deal with it still and did with complaints department these people calling 3 days later....its almost police matter.....

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
4.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
4.0

Requiring a photo of the driver's licence is unnecessary.

Fred S. 
Rating:
5.0

The 20 foot truck we had was a danger to drive as there was serious problems with the steering. It was even worse when we loaded it. Hopefully this unit will get repaired before it is rented again.

ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Yumiko E. 
Rating:
4.0

While the facility staff was nice. I would rate the online portion 1 star. I wanted to pick up my trailer on enterprise but without asking for my consent, it tells me to pick up at the Findlay location. At the same time, my online status never changed to Findley location so I was confused on the day of. I needed up wasting time going to two places to pick up my trailer. Furthermore, I select the entire day and I was told to drop the trailer back at 3 because another person rented it, so uhual would have charged two ppl for the same day, so I felt cheated on that regard. If someone care, they can respond to cheung.physics@gmail.com. This is a test to see if anyone actually read these comment. Jason

JASON C. 
Rating:
5.0

Not their fault as a lack of trucks now big time for whatever reason in a huge city, but the truck I got was last one in Kel and so old to take to the island and a worry but I made it back safe!

Nolan P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

The pickup and drop off location and staff were excellent.

Ken A. 
Rating:
5.0

The auto haul trailer is very old. Some rust and bent up. I think it's time to retire this unit. Other than that great service!

Graham W. 
Rating:
3.0

Better hours.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

HASSE M. 
Rating:
5.0

Straight forward and efficient.

ANTHONY H. 
Rating:
5.0

only issue was that there was no windshield washer cleaner so I bought some on the road and refilled it. However, we didnt use much of it on the way and then there was none left near the end of the trip again so perhaps it had a leak in the resevoir. I mentioned this to the rental office who took note of it.

Kim P. 
Rating:
5.0

Website is frustrating

DinoandorNatasch K. 
Rating:
1.0

Customer did not leave a comment.

mitchell G. 
Rating:
5.0

At this location . . . Kelowna Self Storage Ltd 1606 Findlay Rd Kelowna, BC V1X6B8 . . . I got the best Customer service, that I have ever experienced with U-Haul. I've never hat trucks, that where so 100% clean and I rented a bunch of trucks in the past year, at different locations, but this location tops them all by miles. Also outstanding communication around availability of the trucks. I suggest don't go anywhere else.

ULRICH B. 
Rating:
5.0

Nothing. I had no issues.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

roy W. 
Rating:
5.0

The people were great, the app I was using was useless. I had to get help from the people because it did not work. Very frustrating experience.

Susan S. 
Rating:
5.0

Smooth and good value.

Ivica S. 
Rating:
5.0

After-hours drop off, very easy to navigate. I also need to give feedback on the overall payment, which was extremely disorganized: We originally prepaid online and paid in full; GST tax was listed in the invoice but not charged, Safe Trip was ordered but not charged, and PST tax wasn't at all listed on the receipt. When we went to pick up, Safe Trip and GST/PST were charged, but the system didn't charge us for the extra day we'd asked for, and then it was only on dropping off the truck that the extra day was charged. As a result we ended up with the charges scattered across 3 different bills, and I had to spend an hour and half on the phone to try to understand why we were being charged again and again.

William T. 
Rating:
3.0

This trailer was rented for the sole purpose of moving furniture to another city in BC, upon pick up it was noted that there was exterior damage ,dirt and tree debris in the compartment. When hooked up to our Dodge 3500 one ton truck the clearance lights on drivers side and tail lights were not operational. When we arrived at our destination 4 hours away the trailer had a significant amount of water that had leaked through the front of the trailer, this was the same issue on the return trip. When we returned the trailer the attendant took photos of the wet and dirty interior and informed us that no credit or discount was available at their level, Uhaul would need to compensate for this directly . We have several more trips to make ,the trailer size was appropriate, we would like to rent from Uhaul again as the pick up and drop off location work well for us, but would appreciate a clean ,well maintained and leak prook compartment in which to haul our furniture. Thank you , we look forward to a response. Regards, Ken Dillon 250-878-4209 kdillon3@telus.net

Ken D. 
Rating:
5.0

Great customer service.

Jonathan L. 
No reviews have been submitted for this location.

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