Customer Reviews for Kelowna Self Storage Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kelowna Self Storage Ltd

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CORINNE S.
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Again, fabulous service!!! Won't go anywhere else!!

JOSHUA B.
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Customer did not leave a comment.

JON Y.
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Nothing, your employee was top notch and efficient!

RHODAN L.
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I couldn't return the truck with the U-Haul app because each time I took a photo of the odometer/gas gauge, when I clicked OK it would behave as though no picture was taken and so I couldn't continue. I ended up having to get up in the morning and go back to the location, which was disappointing. Luckily the service was so wonderful that it made up for it. This location was recommended to me, and I actually picked a 15ft truck instead of a 10ft just so that I could use this location. I would definitely recommend it to anyone seeking out a U-Haul rental. Excellent service. Buggy app could be better though.

CORINNE S.
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Esther is fabulous!! U-Haul is lucky to have her represent your company!!

Kodi F.
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Customer did not leave a comment.

SCOTT A.
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Customer did not leave a comment.

EUGENE F.
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It was all around Excellent , Miss Fox , who helped me is amazing , I cannot thank her enough for her help.

Corinne S.
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Drive across the city to use this Uhaul location!! The ladies are fabulous!! The equipment is clean and ready to go when you arrive!! I will not go back to any other Uhaul location!! Thank you!

Trina M.
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Customer did not leave a comment.

Jagdish D.
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Customer did not leave a comment.

SHANE F.
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None

DILLON D.
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I live in in Vernon BC and the Kelowna self storage U-Haul location is always my go to when I'm in need of a trailer. The staff are always happy to help and the service is the best I've experienced!

CORINNE S.
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Esther & Elise are fabulous!! I will only now rent from this location!! I can justify the extra mileage charge because these ladies are professionaly, courtesy & effecient!!! Unlike other locations I have rented at in Kelowna. These ladies get 10 stars!!!! Thank you for helping me do my job ladies!!

Kim C.
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Customer did not leave a comment.

Taras Z.
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ROBERT R.
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Alex L.
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ERNEST P.
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Excellent service from location at 1606 Findlay road. Not so much the location on enterprise

Emily B.
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Customer did not leave a comment.

Alyssa C.
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Literally the BEST U-Haul location I've ever used in my entire life. I could cry tears of joy I had such a pleasant experience. You would have to be absolutely INSANE to even consider using any other location. Esther, Elyse and Kristen are all extremely knowledgable and super helpful! :)

STEEN H.
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Customer did not leave a comment.

SAUL K.
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Liked Esther, highly efficient, personable and supportive!

Jennifer A.
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My U-Haul was much further than I was originally told, this costing me more. The receptionist at the office was rude - she did not make it an enjoyable experience. I had to scrape the frost off my van windows in the morning myself

ANDREA W.
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DANIEL K.
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David H.
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John M.
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Print the pick up address in bigger letters. Went to the wrong location here in Kelowna. It ended up at a much smaller location.

DAVID E.
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Excellent service and value. The woman at the front desk was awesome. 5 star service.

Corinne S.
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The best customer service in the entire Interior! U-Haul should learn from this location and use it as a teaching location to help the Enterprise location. Well done ladies! Will absolutely return to this location and tell everyone!

Edward K.
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In addition to the great facility, we find the staff (Ester and Elyse) very congenial and supportive of our storage and rental needs. We drive to this facility in deference to other closer facilities for those reasons.

Brian U.
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Customer did not leave a comment.

paul C.
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Jesus, I had to click through so many ads. No I don't want insurance. No boxes. No moving help. I just want a trailer.

Paul F.
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Customer did not leave a comment.

Barry G.
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truck and dollies were in good condition. Furniture blankets not at location despite booking them in advance. Good thing I brought a few of my own. Staff and facility good.

Gordon M.
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Completely satisfied

KENNETH W.
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The people at this location are great. The only problem I had was one of the tires had a slow leak the I didn't notice till I had the trailer loaded. Fortuitously I was able to inflate the tire and complete my job. Possibly the tires could be inspected more frequently.

Desmond R.
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No suggestions for improvement. Excellent agent!

NORMAN S.
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Customer did not leave a comment.

Maureen B.
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Gas cost was extreme for miles used.

Leon V.
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Customer did not leave a comment.

Simon S.
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Customer did not leave a comment.

nikola R.
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Staff was extremely friendly

Dieter B.
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Everything went nice and smooth

Santa Fe F.
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Customer did not leave a comment.

Sylvain F.
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This location is the saving grace of uhaul. If it weren't for them uhaul would be out of business.

BRIAN C.
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Customer did not leave a comment.

Duncan K.
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Cameron F.
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CHRISTOPHER F.
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Special accolades to Esther! My booking over the internet somehow-even though I had indicated that I would be travelling approx. 950 kms- showed me taking the unit for 4 hours! Fortunately I called the office a day early, and Esther was able to straighten things out--

Peter H.
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everything was great

CESAR A.
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a more appropriate size truck would have been better

Travis E.
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Everything was excellent. Staff were very efficient, got me going quick, no issues, highly recommend this location. They were excellent! Travis

LARRY A.
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Customer did not leave a comment.

Felice F.
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A very friendly and helpful staff. Thanks again for your help.

Stuart M.
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excellent customer service

JANET K.
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Customer did not leave a comment.

Erv G.
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Everything was handled smoothly and fair. I couldn't add anything to the service at either end.

Peter S.
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It took me 4 hours round trip to pick up the equipment as I wan't to pick it up in OK Falls or Penticton.... Location is 60 miles from my home and traffic is always ridiculous on Hwy 97 through Kelowna...

JEFFREY B.
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The ladies that helped me in the office were extremely nice and helpful to me. Thanks to multiple moves over the years, I've dealt with a few companies and I've always had nothing but the best of experiences with UHAUL, and this time was no different. Thank you and great job to your team.

roderick F.
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Customer did not leave a comment.

JOHN R.
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Make sure the safety hooks open wide enough for all hitches

Chris K.
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Customer did not leave a comment.

Katarina K.
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Friendly staff, really quick pickup and drop off, hand sanitizer inside the door, felt safe and clean moving during the COVID-19 crisis.

Nol P.
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Clean truck! Easy in and out after a wait but our fault as we could have been 1st in line if we chose to be. Easy check in too, thanks. Truck ran well too. Hope to book here again, thx, Nol. (:

Robert R.
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Customer did not leave a comment.

Allan I.
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Customer did not leave a comment.

GREG M.
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Friendly & efficient customer service.

JASON W.
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Customer did not leave a comment.

Success O.
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Customer did not leave a comment.

penny N.
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The ladies at this location were amazing and even helped me with the problems I encountered from the Enterprise location.

BRUCE P.
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Keep doing what you are doing.

William J.
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Great Location & Staff were very friendly & helpful

Oswald H.
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Customer did not leave a comment.

Nicholas S.
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Customer did not leave a comment.

Noelle H.
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You gotta fix your online system. I wanted to get the truck closer to home because we don't have a car. This location is really far for us but we managed on bikes today. You just gotta remove the other locations from Kelowna. None of the them rent out the trucks

Raymond A.
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Not a thing. Amazing product and people. Thank you

CHARLY S.
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Customer did not leave a comment.

DAVID S.
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I was very impressed with the lady who facilitated my pickup and the one that was there for my return. Both were very customer service oriented, friendly, thorough, and pleasant. Good people such as these are a valuable asset. Treat em right.

Kent D.
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Nothing would make it better. Ester is great!

Derek C.
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1 star for Uhaul experience but 5 star for the staff!Very stressful experience. ONLY staff saved our day. I reserved a moving van one month in advance with a specific pick up location.24 hours prior to my pickup date I was told the location was now 22 km away from me. Super inconvenient. Then I was told we were downgraded in the size of the vehicle. Again- not acceptable. We were relocating my daughter 500 km away - not a local move that we could make several trips with a smaller van.. We were then informed there was not a vehicle for us.The staff at this location scrambled for 24 hours trying to secure a vehicle for us. At the eleventh hour a customer returned his van a day early. We would have been completely screwed if not for this and the help of the staff. We had no plan B- not many people would in this situation.I understand that circumstances change and vehicles break down or get in accidents. I know it was a busy long weekend at the end of the month which is why I reserved so early as I anticipated that. Just be aware of the company policy for changing pickup location and that you may not get what you reserved. Perhaps their fleet and inventory needs to be larger in high volume times.

Martin K.
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Having someone onsite that can help with problems is a must. I could not get the lock on the sliding door open because the door had to be pushed down before opening the lock. Had someone not been there it would have stopped me from renting again.

MAURICE K.
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Customer did not leave a comment.

JONATHAN M.
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Customer did not leave a comment.

Chelsea B.
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Booked online with all my info so when I picked up my truck the process was smooth and fast. Really happy with price and service, will use again!

Scott J.
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Customer did not leave a comment.

STUART N.
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Customer did not leave a comment.

Shane W.
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I reserved online and received confirmation for my preferred location pickup. While I was riding my motorcycle to the location I received another email changing the location. Why bother confirming the preferred location just to be changed to another that has the equipment? Why not direct the reservation to a location that has the equipment available at the time of reservation? Very frustrating to go to the first confirmed location, wait inline just to find out uhaul changed the location.

Iqbal A.
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For someone renting U-Haul for the first time, it was a terrible experience. Please note that the EQIPMENT NUMBER is barely visible on the bumper and is very easy to miss. Also, the agent at the location wasn't aware(or absent minded) that the number plate and equipment number are different. My license was verified before picking up the vehicle. However, I was needed to be verified 3 more times before I could pick up the vehicle. Altogether, this costed me about 30 min in all before I could dive off! And I did not get an extension of the same on the drop off time. I just hope the next time will be easier!

Emilie L.
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Even with a reservation 2 weeks prior i was told the day of that they didn't have the truck and equipment I booked.

Scott M.
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The older lady was helpful but could definitely use a course in bedside manner, she could also put down her cell phone and give the customer her attention. The younger girl that works in there is just a rude lost cause and should be replaced. It is solely on her why I will never use this location for anything at all in the future and will let anyone I know how rude and unhelpful they are.

Noelle H.
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Nothing, thank you!

RILEY T.
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Location is very clean, well organized and very professional. I will use this facility again.

ALAN N.
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Operator was very efficient and courteous.

DANIEL B.
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Customer did not leave a comment.

Geoffrey W S.
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The lady who served me was very nice and helpful but the truck cab was not very clean.

GLORIA F.
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Very friendly and helpful staff. No issues whatsoever.

brian K.
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This rental experience went very well ! Thank You for your rental expertise!

DAVID P.
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Very friendly and helpful. Highly recommend! :)

Dean M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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