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Kim K
Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Well organized and very helpful. Ladies were awesome to deal with. Thank you.
Peter AEverything was excellent. Nothing to be improved
Richard MVery friendly service. Easy pick up
Larry AFriendly service and the vehicle was as expected
GEOFFREY HPainless experience, all customer service box's checked!
DARRELL PExcellent reception service. Friendly, efficient. Great experience
MICHAEL CI ordered online then they said it wasn't available in Vernon but there was 1 in kelowna. Extra 2hr driving not ideal
Robert GLocation was awesome. The trailer didn’t have marker lights so it was very dangerous driving home in the dark
BRIAN PStaff were welcoming, friendly an efficient and made our rental process a breeze!
ALLAN RMust do everything yourself. If my wife were to pick up the trailer, she would not have been able to hook it up.
RODERICK MColeen was friendly and super helpful in facilitating our rental of a moving truck! She went above and beyond, and ensured that our U-Haul experience was pleasant and efficient. Thanks!
Andreas RExcellent service, friendly staff. It my favorite location in town for uhaul rental.
Stephane MVery easy and fulfilling experience. Trailer was exactly what I needed and overall I was very impressed with how easy it was to pickup and return. Will be back next time I need to move my recreational vehicle to and from my cabin.
CAREY HNow this location does an excellent job. Very professional!! Would highly recommend
KEVIN LEven with the tire issues that came up this location was friendly and went above and beyond. Thank you
Gordon EHelpful and friendly staff
PAUL PAfter a nightmare experience with U-Haul's website rate deceptively offering rates that were NOT recognized in the "Cart", my "confirmed" reservation was denied, and moved to a different time and location, a location that then subsequently also didn't fulfill the 2nd reservation, and subsequently bumped me to the Findlay Rd location that thankfully fulfilled the reservation. The deception and changes by U-Haul ended up costing me many hundreds of dollars extra in 3rd-party arrangements. Very infuriating!!
Stanley PStaff was great would rent again
Tracy rThe 5x8 trailer leaked water while we were driving in rain and boxes were wet on the bottom. Extremely lucky we didn’t have many cardboard boxes on the floor but will need to check contents
Elise RThe only recommendation is that the USB port didn't work so I was unable to charge my phone during the drive and therefore unable to use my maps or contact anyone after my phone died. Your staff was wonderful and helped me pick up the truck after hours and it was so appreciated
Lyndsay BThe online quoted rate was literally less than half of the final actual real time charge. Felt I was both lied to and ripped off! Will NEVER go thru the online booking process ever again!
Joshua MEasy return process only took a few minutes and they were absolutely on the ball. Great service.
Gene BFantastic experience
DALE WNothing really, the location was quiet and easily accessed from the highway, the Lady I dealt with was very polite and informative, so there isn't anything I can critique -it was a good job well done!
SAM TI have used the Kelowna Self Storage location of U-Haul for several years and have never been disappointed with the level of customer service and efficiency of the operation. Most impressive is the welcoming attitude and knowledge of the staff ... it's both supportive and refreshing! Thank you KSS Ltd.
EDWARD KStaff were great, friendly, efficient, and helpful in all ways.
ALAN NClarence lights didn’t work the back sliding door worked when it wanted to your trailers. Need a jack to take them on and off of the ball get with the program on that.
JERRY GAlways a good experience at this location
Peter HThe trailer wasn’t swept out. It really wasn’t that concerning to me but an observation. She was very pleasant and a joy to be served by her
Nicke PWhat a difference in locations. The agent at this location was very professional and helpful. This is how all of your locations should be.
YVON RStaff is great. Previous renter did not clean equipment so staff assisted me in doing so. Best location in area to rent from. Would recommend
SHAUN ETotally Satisfied
Arlene SStaff were pleasant, helpful and easy to deal with and they were very accommodating and answered all of my questions. Most of all, they were very flexible since the timeframe I booked the rental truck was for 6hrs which would entail that their ofc would be closed for the day so they advised me to just return in even late in the evening and just drop off the keys in the keyhole. Very good service!
Emmanuel LWe were treated very well. I would highly recommend this location. Helpful and professional.
MARK MI wasn’t notified that I needed to drive an extra 80 km to go and pick up the trailer from a different location
Kevin PEverything was great, staff was awesome, very helpful. Rod.
RODNEY PThank you for a great experience
MELANIE WNo improvement needed; you do an excellent job. Thank you!
BRUCE PThe battery on this vehicle died after hazards on for just 4-5 minutes. Either needs a new battery or full charge before renting.
Mark MVery good service
Manjit SDo some maintenance on your vehicles. My transmission was going, I think I only had 1 full break pad, the belt was going, the alignment was off, I didn’t have the right tires for driving to where I moved to. I had a very unsafe vehicle to drive for over an hour. Then you were going to charge me $50 for being a liter under the fuel amount!
MEGAN RThe location was great. The staff was lovely. The truck was clean. The truck ran terribly. Stalled every time we came to a stop and every now and again the RPMs would rev to over 5000 and then it would take about 2-3 minutes to gear down. It was a pretty scary drive all the way to Calgary. The engine needs some serious work.
CLAYTON DI dont recall her name but the lady I spoke to before hand who also helped us get our truck was amazing. Super friendly and helpful.
Dawson BThe staff was very knowledgeable and answered a question that the main Uhaul corporate location didn’t know. I’d happily rent from these people again.
BARRY KHad a total of 7 calls from location in Kelowna and head office. Need to communicate better with each other. Coleen at the location I rented from was excellent!
GERARD BThe wipers were inoperable and made our trip from Kelowna to Prince George very dangerous and scary!
LUKE RSee above comments.
CARTER HProfessional and clean facility The ladies were approachable and friendly. Even had a wee bit of halloween candy for clients. Win win 🏆
ELIZABETH TVery polite and kind. Super helpful and made everything so easy 10/10.
JOSHUA LI will be submitting a claim as there was a leak in the truck. Water leaked into the inside and damaged a shelf and couch. The service I received from this location was great, the only reason for the average review is due to my property being damaged from a truck that I can visually see had repairs done to the roof previously. Water actively leaked inside.
chris bBake cookies.. thats the only thing thatd make the experience better
GLENN SFriendly, efficient service.
MITCHELL WIt would be nice if one could specify a non-smoking truck. The one I had blasted smoke tinge air from the ac/heating vents for about 2 hours before the smell went away. This is not the fault of the location for pickup.
Robert v