Customer Reviews for Kelowna Self Storage Ltd
(U-Haul Neighborhood Dealer)

2,156 reviews

1606 Findlay Rd   Kelowna, BC V1X6B8

(250) 765-6296

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 9/1/2025: 10:00 am - 4:00 pm
  • 9/30/2025: 10:00 am - 4:00 pm
  • 10/13/2025: 10:00 am - 4:00 pm
  • 11/11/2025: 10:00 am - 4:00 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(250) 765-6296

1606 Findlay Rd
Kelowna, BC V1X6B8

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 9/1/2025: 10:00 am - 4:00 pm
  • 9/30/2025: 10:00 am - 4:00 pm
  • 10/13/2025: 10:00 am - 4:00 pm
  • 11/11/2025: 10:00 am - 4:00 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The ladies were helpful and knowledgeable about how to hook up the trailer.

Heather C 
Rating:
4.0

I tried to donate $5 to plant trees on checkout. This completely derailed the system twice. I gave up after that.

Peter W 
Rating:
5.0

Customer did not leave a comment.

Howard B 
Rating:
5.0

Always is a great rental experience with U-Haul keeping it easy basic and covering us from all aspects. We will see you next week as we’re renting a second U-Haul to finish our move From Kelowna to Calgary.

MELANIE W 
Rating:
5.0

Staff is very friendly. They are organized and ready when you arrive for rental. Trailers have been clean and rent ready.

Richard R 
Rating:
5.0

The ladies who helped me were absolutely brilliant and even got my stuff I had left inside the truck and drove it up to me. Thank you ladies for an amazing experience!!!

Philip D 
Rating:
5.0

Very friendly and helpful with neat and tidy office. Truck was clean and ready when I arrived.

KEVIN W 
Rating:
5.0

staff was very friendly and helpful, allowed us to leave vehicle so we could do our job then come back for it, that helped alot as we were from out of town, Prince George!!

JEWEL H 
Rating:
5.0

I always rent uhaul from Findlay rd in Kelowna. Best service, the ladies go above and beyond. Thanks ladies

Roxanne P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

MADELINE F 
Rating:
5.0

Customer did not leave a comment.

Kim K 
Rating:
5.0

Customer did not leave a comment.

Shannon B 
Rating:
4.0

Customer did not leave a comment.

George G 
Rating:
4.0

Customer did not leave a comment.

LILLIAN B 
Rating:
5.0

Customer did not leave a comment.

Brenda M 
Rating:
5.0

Customer did not leave a comment.

PETER L 
Rating:
5.0

Great service. Well organized and very helpful. Ladies were awesome to deal with. Thank you.

Peter A 
Rating:
5.0

Everything was excellent. Nothing to be improved

Richard M 
Rating:
4.0

Customer did not leave a comment.

Nathalie M 
Rating:
5.0

Very friendly service. Easy pick up

Larry A 
Rating:
5.0

Friendly service and the vehicle was as expected

GEOFFREY H 
Rating:
5.0

Painless experience, all customer service box's checked!

DARRELL P 
Rating:
5.0

Excellent reception service. Friendly, efficient. Great experience

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

YONG Y 
Rating:
5.0

Customer did not leave a comment.

Carl W 
Rating:
4.0

I ordered online then they said it wasn't available in Vernon but there was 1 in kelowna. Extra 2hr driving not ideal

Robert G 
Rating:
4.0

Location was awesome. The trailer didn’t have marker lights so it was very dangerous driving home in the dark

BRIAN P 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

Staff were welcoming, friendly an efficient and made our rental process a breeze!

ALLAN R 
Rating:
5.0

Customer did not leave a comment.

Kim C 
Rating:
3.0

Must do everything yourself. If my wife were to pick up the trailer, she would not have been able to hook it up.

RODERICK M 
Rating:
5.0

Customer did not leave a comment.

Colby G 
Rating:
5.0

Coleen was friendly and super helpful in facilitating our rental of a moving truck! She went above and beyond, and ensured that our U-Haul experience was pleasant and efficient. Thanks!

Andreas R 
Rating:
5.0

Customer did not leave a comment.

DARRYN W 
Rating:
5.0

Excellent service, friendly staff. It my favorite location in town for uhaul rental.

Stephane M 
Rating:
5.0

Very easy and fulfilling experience. Trailer was exactly what I needed and overall I was very impressed with how easy it was to pickup and return. Will be back next time I need to move my recreational vehicle to and from my cabin.

CAREY H 
Rating:
5.0

Now this location does an excellent job. Very professional!! Would highly recommend

KEVIN L 
Rating:
5.0

Even with the tire issues that came up this location was friendly and went above and beyond. Thank you

Gordon E 
Rating:
5.0

Helpful and friendly staff

PAUL P 
Rating:
4.0

After a nightmare experience with U-Haul's website rate deceptively offering rates that were NOT recognized in the "Cart", my "confirmed" reservation was denied, and moved to a different time and location, a location that then subsequently also didn't fulfill the 2nd reservation, and subsequently bumped me to the Findlay Rd location that thankfully fulfilled the reservation. The deception and changes by U-Haul ended up costing me many hundreds of dollars extra in 3rd-party arrangements. Very infuriating!!

Stanley P 
Rating:
5.0

Staff was great would rent again

Tracy r 
Rating:
5.0

Customer did not leave a comment.

Jonathan C 
Rating:
4.0

The 5x8 trailer leaked water while we were driving in rain and boxes were wet on the bottom. Extremely lucky we didn’t have many cardboard boxes on the floor but will need to check contents

Elise R 
Rating:
5.0

The only recommendation is that the USB port didn't work so I was unable to charge my phone during the drive and therefore unable to use my maps or contact anyone after my phone died. Your staff was wonderful and helped me pick up the truck after hours and it was so appreciated

Lyndsay B 
Rating:
5.0

Customer did not leave a comment.

BRIAN F 
Rating:
5.0

Customer did not leave a comment.

BRIAN C 
Rating:
3.0

The online quoted rate was literally less than half of the final actual real time charge. Felt I was both lied to and ripped off! Will NEVER go thru the online booking process ever again!

Joshua M 
Rating:
5.0

Customer did not leave a comment.

GARIEL G 
Rating:
4.0

Customer did not leave a comment.

eunice g 
Rating:
5.0

Easy return process only took a few minutes and they were absolutely on the ball. Great service.

Gene B 
Rating:
5.0

Fantastic experience

DALE W 
Rating:
3.0

Customer did not leave a comment.

SALLY G 
Rating:
5.0

Nothing really, the location was quiet and easily accessed from the highway, the Lady I dealt with was very polite and informative, so there isn't anything I can critique -it was a good job well done!

SAM T 
Rating:
5.0

I have used the Kelowna Self Storage location of U-Haul for several years and have never been disappointed with the level of customer service and efficiency of the operation. Most impressive is the welcoming attitude and knowledge of the staff ... it's both supportive and refreshing! Thank you KSS Ltd.

EDWARD K 
Rating:
5.0

Customer did not leave a comment.

Starla S 
Rating:
5.0

Staff were great, friendly, efficient, and helpful in all ways.

ALAN N 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Clarence lights didn’t work the back sliding door worked when it wanted to your trailers. Need a jack to take them on and off of the ball get with the program on that.

JERRY G 
Rating:
5.0

Always a good experience at this location

Peter H 
Rating:
5.0

The trailer wasn’t swept out. It really wasn’t that concerning to me but an observation. She was very pleasant and a joy to be served by her

Nicke P 
Rating:
5.0

Customer did not leave a comment.

ABDULHAMID E 
Rating:
5.0

What a difference in locations. The agent at this location was very professional and helpful. This is how all of your locations should be.

YVON R 
Rating:
5.0

Staff is great. Previous renter did not clean equipment so staff assisted me in doing so. Best location in area to rent from. Would recommend

SHAUN E 
Rating:
5.0

Totally Satisfied

Arlene S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Staff were pleasant, helpful and easy to deal with and they were very accommodating and answered all of my questions. Most of all, they were very flexible since the timeframe I booked the rental truck was for 6hrs which would entail that their ofc would be closed for the day so they advised me to just return in even late in the evening and just drop off the keys in the keyhole. Very good service!

Emmanuel L 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W 
Rating:
5.0

Customer did not leave a comment.

Lisa E 
Rating:
5.0

Customer did not leave a comment.

ERIK W 
Rating:
5.0

Customer did not leave a comment.

SUSAN R 
Rating:
5.0

Customer did not leave a comment.

Ritik R 
Rating:
4.0

Customer did not leave a comment.

Brooklyn I 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR U 
Rating:
5.0

We were treated very well. I would highly recommend this location. Helpful and professional.

MARK M 
Rating:
5.0

Customer did not leave a comment.

WAYNE B 
Rating:
1.0

I wasn’t notified that I needed to drive an extra 80 km to go and pick up the trailer from a different location

Kevin P 
Rating:
5.0

Everything was great, staff was awesome, very helpful. Rod.

RODNEY P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
3.0

Customer did not leave a comment.

Danelle W 
Rating:
4.0

Customer did not leave a comment.

DEANNA B 
Rating:
5.0

Thank you for a great experience

MELANIE W 
Rating:
5.0

No improvement needed; you do an excellent job. Thank you!

BRUCE P 
Rating:
4.0

The battery on this vehicle died after hazards on for just 4-5 minutes. Either needs a new battery or full charge before renting.

Mark M 
Rating:
4.0

Very good service

Manjit S 
Rating:
4.0

Do some maintenance on your vehicles. My transmission was going, I think I only had 1 full break pad, the belt was going, the alignment was off, I didn’t have the right tires for driving to where I moved to. I had a very unsafe vehicle to drive for over an hour. Then you were going to charge me $50 for being a liter under the fuel amount!

MEGAN R 
Rating:
5.0

The location was great. The staff was lovely. The truck was clean. The truck ran terribly. Stalled every time we came to a stop and every now and again the RPMs would rev to over 5000 and then it would take about 2-3 minutes to gear down. It was a pretty scary drive all the way to Calgary. The engine needs some serious work.

CLAYTON D 
Rating:
5.0

Customer did not leave a comment.

Quentin S 
Rating:
5.0

I dont recall her name but the lady I spoke to before hand who also helped us get our truck was amazing. Super friendly and helpful.

Dawson B 
Rating:
4.0

Customer did not leave a comment.

WARREN Y 
Rating:
4.0

Customer did not leave a comment.

MITCHELL M 
Rating:
5.0

Customer did not leave a comment.

Heshan S 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

The staff was very knowledgeable and answered a question that the main Uhaul corporate location didn’t know. I’d happily rent from these people again.

BARRY K 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

Lynn R 
Rating:
4.0

Had a total of 7 calls from location in Kelowna and head office. Need to communicate better with each other. Coleen at the location I rented from was excellent!

GERARD B 
Rating:
4.0

The wipers were inoperable and made our trip from Kelowna to Prince George very dangerous and scary!

LUKE R 
Rating:
1.0

See above comments.

CARTER H 
No reviews have been submitted for this location.
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