Customer Reviews for Kemway Lanes
(U-Haul Neighborhood Dealer)

297 reviews

1520 8th Ave   Humboldt, SK S0K2A0

(306) 682-5899

Office Hours

  • Mon-Fri: 11 am–9 pm
  • Sat: 11 am–10 pm
  • Sun: 11 am–9 pm

Services at this Location:

Contact Us

(306) 682-5899

1520 8th Ave
Humboldt, SK S0K2A0

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–9 pm
  • Sat: 11 am–10 pm
  • Sun: 11 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Make online booking easier. I was unable to book online because dropping off in Biggar wasn’t an option.

Amy H 
Rating:
5.0

Excellent location Service and Equipment above average Friendly and efficient service

Ken N 
Rating:
5.0

Customer did not leave a comment.

Amanda R 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Older facility -needing refurbishment- but still offering great service!

Rod P 
Rating:
5.0

Customer did not leave a comment.

Lance B 
Rating:
5.0

Good job all done

Baldev S 
Rating:
5.0

Very pleasant experience

Surren R 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Leona K 
Rating:
5.0

Customer did not leave a comment.

Wayne B 
Rating:
5.0

Always great business dealings with Kemway Lanes!

Elizabeth S 
Rating:
5.0

Excellent location great people. Easy

James M 
Rating:
5.0

Not much excellent service

Ron K 
Rating:
5.0

Customer did not leave a comment.

Cindy P 
Rating:
5.0

Customer did not leave a comment.

Linda P 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
2.0

Waited an hour because of poor training and wasn't really giving any flexibility

Seth P 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

Nothing

Kevin H 
Rating:
4.0

Customer did not leave a comment.

RANDOLPHT M 
Rating:
1.0

Make sure the truck has been inspected upon return. The truck was dirty and the heater wan not working and the guy had no idea. We couldn’t use that truck.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Reuben A 
Rating:
3.0

Our pickup location was changed to this one. Service here was fine, just disappointing we had to travel to Humboldt instead of Melfort. Very inconvenient when moving.

Anita Z 
Rating:
5.0

The vehicle was clean and had a full tank of fuel. The passenger side wiper blade was missing, the driver side blade was perished and the windshield washer tank was empty. This vehicle was not winter ready.

NEVILLE M 
Rating:
5.0

Friendly, courteous, and knowledgeable. This service was excellent and fast.

David C 
Rating:
5.0

Customer did not leave a comment.

Pierre G 
Rating:
5.0

Customer did not leave a comment.

Jean G 
Rating:
4.0

While the Humboldt location was fine, we were supposed to pick up the trailer two days later in Saskatoon. This meant we spent several hours on the road which were not planned as well as the additional cost of gas. All in all, a very frustrating and inconvenient experience not related to the Humboldt location.

Monique M 
Rating:
5.0

It just so happened that the trailer we needed was there when we needed it but also the owner was very helpful and accommodating to us. We are both grateful to him!

Joanne K 
Rating:
5.0

The young man who helped me was obviously well trained, respectful and helpful. Very happy….

Dean B 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
5.0

I have rented truck and trailers from u-haul numerous times. The gentleman who runs this location is professional, courteous and very thorough. This location is very well operated.

Aaron B 
Rating:
5.0

I was not able to back in the trailer with my motor home and they said they would take care of the trailer if I left it parked in the road. That was extremely helpful to me and I am happy.

Joanne K 
Rating:
5.0

Customer did not leave a comment.

Rylend H 
Rating:
3.0

Customer did not leave a comment.

Mohamadjuned M 
Rating:
3.0

Interior was dirty. Rear cargo door was not completely closed and had to sweep out snow.

keith h 
Rating:
1.0

The Trailer had broken clearance lights. Of the 4 tail lights the driver side worked fine, passenger side top light had broken wiring and lower light was so dim you could not see it. Trailer was not road worthy and when the very young and over worked kid and Kemway Lanes called the service line for us he was told they could not show up for the repairs for 3 days and we needed this Trailer and had already needed to travel over 100km away from Saskatoon to pick it up. When I spoke to the owner he was less than friendly and of no help. I still ended up paying the full rate for the rental, thankfully we did not get stopped by law enforcement.

Jeremy B 
Rating:
5.0

Customer did not leave a comment.

Kelly D 
Rating:
5.0

Nothing - the workers were great where I picked up

Mark F 
Rating:
5.0

Customer did not leave a comment.

Branden C 
Rating:
3.0

Truck was dirty inside and out. Cab was dusty/sticky, outside was filthy with no windshield washer fluid.

Joshua P 
Rating:
3.0

There was no instructions or walk about the truck. Just here are the keys for that one. No air conditioning in truck so had to drive with the windows open. The fuel economy gauge was not working.

David H 
Rating:
5.0

Very quick service, welcoming and helpful staff.

Andrea L 
Rating:
4.0

Provide more certainty earlier on availability

DILLON S 
Rating:
4.0

Car dolly arrived with duct taped tailight but was in overall good shape. Tire straps and ratchet were dirty slightly worn but not beyond what we expected from regular use. Staff is very helpful, friendly and professional, very impressed with the staff.

COBY M 
Rating:
5.0

Add bacon to the burger.

Randal F 
Rating:
5.0

Gear shifter didn't work right and was jaming the whole trip, the engine was quite unresponsive and transmission was sluggish The gas mileage was terrible. There was tape on windows, perhaps holding down window. Could not adjust mirrors which was a safety risk, causing large blind spots. Cleanliness of vehicle was adequate.

Chris M 
Rating:
3.0

Customer did not leave a comment.

BRIAN A 
Rating:
5.0

Customer did not leave a comment.

Tao Z 
Rating:
5.0

Customer did not leave a comment.

Trent T 
Rating:
5.0

Customer did not leave a comment.

Linh N 
Rating:
5.0

Customer did not leave a comment.

Scott E 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Truck should have cruise for such long distance. Would also be a fuel saver with cruise. Other than that, great truck!! Thank you!

Allan G 
Rating:
4.0

Customer did not leave a comment.

Nola M 
Rating:
4.0

Good place to drop the truck. Very accessible.

JOHN V 
Rating:
5.0

UHaul should have jacks on these trailers. They are very heavy to lift when hooking and unhooking fron tow vehicle.

Lewis J 
Rating:
5.0

Customer did not leave a comment.

Lewis J 
Rating:
5.0

Customer did not leave a comment.

Greg R 
Rating:
5.0

Customer did not leave a comment.

Trevor R 
Rating:
5.0

Customer did not leave a comment.

Dylan S 
Rating:
3.0

Customer did not leave a comment.

GORDON N 
Rating:
5.0

Customer did not leave a comment.

Tammy S 
Rating:
3.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

very friendly and helpful, excellent experience

Kevin G 
Rating:
5.0

Customer did not leave a comment.

Nolan P 
Rating:
5.0

Excellent people at Kemway

Leslie S 
Rating:
5.0

Everything was fine

dean r 
Rating:
5.0

Customer did not leave a comment.

Krista H 
Rating:
5.0

Do not change anything Eric at Kemway is one of the best !

Leslie S 
Rating:
5.0

Very helpful!

Cindy P 
Rating:
5.0

Friendly and efficient. Thank you 😀👍

Tamyco B 
Rating:
3.0

Customer did not leave a comment.

Lyle L 
Rating:
4.0

I book 20ft. U-Haul but give us 26ft. , then not properly calculated the extra mileages but anyway thank you so much no hassle in moving, it’s a great help.

Maribel Q 
Rating:
4.0

Customer did not leave a comment.

Leo P 
Rating:
4.0

good reps

Russell J 
Rating:
5.0

Customer did not leave a comment.

Kevin H 
Rating:
4.0

Customer did not leave a comment.

PHOEBE-ANN G 
Rating:
5.0

Customer did not leave a comment.

Andrew K 
Rating:
5.0

Location & service were great. The uhaul website and interface were the real issues. But minor in the grand scheme of things.

spencer L 
Rating:
4.0

Customer did not leave a comment.

blair k 
Rating:
5.0

Customer did not leave a comment.

Jenifer P 
Rating:
5.0

Customer did not leave a comment.

Wade F 
Rating:
4.0

The online booking service did not work for me. The rep was excellent and helped me with the booking.

Sheldon S 
Rating:
1.0

Wouldnt give me full insurance so a saskatoon location could help me load and secure car on trailer. The ratchets were so gummed up that they didnt work properly, saskatoon guy had to pull really hard to get straps out, then went back inside. Then i couldnt get straps to tighten so went and asked for assistance he wouldnt help thats why i needed full insurance so somebody else could help cause i had no idea how to do this. Some stranger waiting came out and helped. I was delayed 3 hours because of this trailer. Then strap was was bunched up and wouldnt come out so i could offload car. Called uhaul was told to cut strap. I want to know how to file a complaint and request a refund. This was completely unacceptable. Had my 5 yr old child with me.

vickie c 
Rating:
5.0

Customer did not leave a comment.

christopher c 
Rating:
3.0

Lot was small and very muddy to get into

Neil P 
Rating:
5.0

A jack on the trailer would be a great idea for hookups and unhooked operations.

robbie r 
Rating:
3.0

I would like to see the trucks filled with fuel when they are finished then the next customer would do the same*

Vic K 
Rating:
5.0

Uhaul should sell to someone who knows how to run the business

Terry C 
Rating:
5.0

Customer did not leave a comment.

BRAD G 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

have them open the hours you say a truck has to be back..........

Joyce L 
Rating:
5.0

Excellent service great people..!

Ken A 
Rating:
5.0

Customer did not leave a comment.

daniel b 
Rating:
3.0

I rented a trailer for Sunday morning. Went on line Thursday and changed it to Saturday morning. When I arrived to pick it up, was told my reservation was for Friday night and had been cancelled. They dialed the wrong number Friday night, couldn't reach me, so cancelled the reservation. No trailers were to be had in town. Had to make a 3 hour round trip to pick up a trailer. They didn't have the size we originally requested, so paid more for a bigger one. So paid gas for a 3 hour trip, paid more for the trailer, and wasted 3 hours of time we didn't really have. Not impressed with the whole situation.

Joanne P 
Rating:
3.0

I booked for a trip to Alberta and so I picked up and left.......I had to come back because I was charged wrong price. NOT MY FAULT... This was alot of wasted time I did not have; also an Additional $300!!! Was very open where I was going. I even booked ahead online and said I was going to AB but still was under a "in town" rate.......

christine c 
No reviews have been submitted for this location.

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