Customer Reviews for Kemway Lanes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kemway Lanes

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Michelle N. on

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Customer did not leave a comment.

Barrett T. on

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When I was trying to set up my U-haul rental with various Uhaul dealers in Saskatoon (not the pick up location listed) I had a large number of issues ranging from multiple times not being able to find my reservation and telling me I did not exist in the system to making in person promises on availability and pick up times that did not come to fruition to having to receive my Uhaul from Humboldt, an hour and a half drive for me, because of how the system works. While I do not blame the majority of the front workers, especially the ones at this location in Humboldt who were not involved in majority of the interaction until the end at pickup, where they were good, I must admit Uhaul has one of the most archaic and unintelligible systems I have ever had to deal with. The fact that Uhaul dealers within the same province, let alone city, are intertwined via computers at the dealership level such that a customer does not have to phone around to multiple locations to try to find information on available trailers, existing reservations, in person conversations etc., is mind blowing given the age we live in.

Stephanie G. on

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Mahdi F. on

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Charles C. on

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Joann B. on

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Lorraine W. on

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You can honor an action file when it is put in. we are so disgusted with this we wouldn't recommend uhaul to anybody. We asked to be compensated for the drop off being so far and nothing has been done

Randy K. on

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Not about Kenway, but the reason we ended up using them. We placed our reservation on line in Saskatoon, only to be phoned immediately to tell us that the trailer we requested was not only unavailable at the location but that is not even used anymore. We had to travel an hour away to Humboldt to pick up the trailer. Then when we went to pick up the boxes we ordered in Saskatoon, we spent about 10 minutes searching for the employee. Not impressed with the Saskatoon location’s poor poor service.

Andre S. on

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Lee H. on

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wanted to hire and return to this location, had no trailers available, had to pay extra again. this is the second time this location had no equipment.

Rick M. on

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Robert D. on

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Greg B. on

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They totally screwed up our reservation then proceeded to charge us extra when we told them that we were picking it up in Canora, Sask. and returning it too Humboldt, Sask. They were very rude and demeaning and charged OUR account for THEIR mistake. They all need retraining, computer training and customer service training. I can't believe they are still in business.

Lorna S. on

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Awesome service!

Jeffrey M. on

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The people were very helpful and thorough about the rental. Very impressed by the staff and location.

Brian W. on

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GISELLE S. on

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Tiffany H. on

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Worst move of my fucking life! I want my money back. I'll be calling and talking to a supervisor. I booked my uhaul well in advance for pick up in Saskatoon, received a pick up location and time with confirmation number. Got an email confirming my uhaul for a different day in meadow lake SK!! Got on the phone and had to make arrangements to pick up in Wynyard sk which they were closed Saturday but the guy was willing to accomodate us, he asked us to call when we were in Foam Lake. My family all got up early 5 am on the road at 530am, called when they got to foam lake and the guy advised us you delivered the uhaul to Canora sk!!!! Why the fuck wouldn't anyone call to let us know this fuck. So they had to go all the way to humbolt sk and wait until 11 with a different size uhaul than originally booked. I had to leave stuff behind and a bunch of my furniture got broke because we had to fucking stiuff the uhaul full. Didnt get to my destination until 8 PM and finished unloading around d11 PM with two small children. I am so beyond mad I cant explain how stressful this was for us. The first time I used uhaul too for an in city move again my order was fucked up even though I had a confirmation number you didnt have my order in your system worse service ever wouldn't recommend you to my worst enemy. I want my money back!!!!! Might even make this public if I dont get my money back .

Kulani Z. on

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Paul P. on

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Susan B. on

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Brian R. on

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Very helpful easy to find

mandy L. on

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It wasnt the locations fault for my bad experience... i got to the location and went to pay for the rental to find my bill to be 170$ when I was told it would be 90$ over the phone at the time i booked with uhaul. (29.95 a day for two days plus 30$ to drop off at a different location). It took well over an hour to get it all sorted before the person i called from uhaul honnored the price i was quoted. Apparently there were no notes on file as to the pricing. Aside from that there were some small problems getting the trailer to drop onto my ball where a second person had to be called in to do it. Arriving in saskatoon the person removing my trailer also had to ask for help to get the trailer off my hitch. Super dissappointed my trailer didnt come with a jack! Both hookup and removal problems could of been avoided if a jack could of been used to lift the trailer off my ball! If i would have had any problems with a flat on my truck, or some other emergency i would have not been able to remove that trailer myself! I just found this trailer rental wasted alot of my time at both pick up and drop off. Likely about two hours if you consider the time spent at both locations. (There was no one in line, i never waited to be served). Which to me was unacceptable. When i rent trailers from local people it doesnt take more than 10 minutes for pick up, drop off and paper work. Also both confirmation emails state nothing as to the size of ball or outlet needed for trailer hook up. This needs to be in the confirmation email! I had to purchase this last minute as i didnt have the correct sizes! Honestly this rental was a disaster on the Uhaul end... very discouraging...! Mandy

James B. on

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I wanted to pickup the trailer in Saskatoon which I was initially able to reserve online. Just prior to my move date, UHaul called me and told me there wasnt a trailer of my requested size in Saskatoon. I had to drive further out of my way to pickup a trailer of the dimensions I needed. Also, the trailer should have a trailer tongue jack. The customer should not have to manually lift the trailer tongue of a heavy trailer off the ground to hook up. That isn't acceptable at all.

Greg H. on

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Kelsey H. on

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Drop off went well after here- location was good and staff helpful. UHAUL sucks period though I was suppose to drop off in watrous and went return it there only to find out that they had closed almost a year ago... so i had to drive some where else and then UHAUL just never got back to me on my complaint. Terrible company and terrible customer service. (I just want to clarify that Keyway lanes was good to work with and nothing listed above was their fault)

Dennis W. on

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The young lady that dealt with my rental drop off was pleasant, efficient and knew what she was doing. I was looked after and on my way in no time.

Thomas C. on

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Appliance dolly given to me was in disrepair; the tensioning crank handle was bent and so would not lock in place when turned. Top corner at front passenger side of truck box was cracked open (and noted as cracked by a previous Uhaul inspection indicated by sticker at damaged site). I had to seal the crack myself before packing the truck so that water wouldn't enter the box when it rained on my drive. Rental reservation guarantee was thrown out the window when Uhaul changed my reservation from a 15' truck in the city I was moving from to having to pick up a 10' truck in a city 115 km away just a couple days before I was due to pick it up with no alternative. Extremely dissatisfied.

perry M. on

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I simply dropped off.

Kevin H. on

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Customer did not leave a comment.