Customer Reviews for Kens Fields
(U-Haul Neighborhood Dealer)

253 reviews

3408 Kings Hwy   Oak Grove, VA 22443
(St Rt 3)

(804) 224-9075

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(804) 224-9075

3408 Kings Hwy
Oak Grove, VA 22443
(St Rt 3)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Let people know there is a particularly place designated to take a photo of licenses. Very sweet people.

RUTHFROST Q. 
Rating:
5.0

The couple that runs the location are awesome. They were very accommodating and explained everything thoroughly. Some of the friendliest people I have ever met.

James D. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Pickup location was an hour away from where we lived which was problematic for our schedule for loading. Our quote when we scheduled was significantly different from what Uhaul was trying to charge us when we picked it up.

MATTHEWCHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MELVINTYRONE J. 
Rating:
5.0

Very easy pick-up. Truck we reserved was waiting for us.

Hans L. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

The Uhaul it's self was fine! But very poor service from the place we had rented it from, they did not know what they were doing at all.

Phyllis T. 
Rating:
5.0

I appreciated the prompt courteous service.

Daniel M. 
Rating:
3.0

Inside truck dirty food crumbs everywhere

SHERIE G. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Ginger K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Phyllis T. 
Rating:
1.0

The truck was unsanitary and FILTHY! There was an enormous soda spill all over the console and driver seat, a half-eaten, rotting sandwich behind the console, and a COVID MASK left inside the cab of the truck. Not to mention the floorboards, doors, and dashboard were filthy. We spent almost half an hour SANITIZING the truck before we could even check-in! The truck was not just a little dirty, it was in violation of what U-Haul is required, and promises, in order to keep operating during a pandemic! We also had to clean out the back of the truck since it was not swept out and had debris as well as broken glass all inside of it. We have photos of all these items. We were not compensated at all for these issues!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Shaw H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

Cab was painted and it stained my belongings, passenger window leaked when it rained, the ride was very rough. I would no recommend this truck to anyone.

JOHN C. 
Rating:
1.0

This facility threatened to have my vehicle towed. There are NO No Parking Signs any were in the parking lot. The owner was extremely rude and made me turn in my uhaul 2 hours early when I was still using it, due to my vehicle being parked there. Absolutely Horrible!

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

It had been raining a lot and it was parked in a muddy spot so the truck interior got muddy immediately so had to spend the trip in a muddy truck.

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

karen N. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The tags on the trailer expired 4/20 the license plates light didn't work . Wiring for break light didn't work at first had to clean off .

Karin P. 
Rating:
5.0

This has nothing to do with the location, just the online portion. My wife had reserved a truck from here earlier in the week, once we arrived it would not allow her to complete pick up. We had to re order it online at a higher cost and waste a lot of time. So we felt as if we got take advantage of over the steep cost increase. We will not be using uhaul again.

Dennis R. 
Rating:
5.0

Online check-in was difficult and slow - took almost 40 minutes. Faster response time would be much appreciated.

Wesley K. 
Rating:
5.0

Very friendly. Everything ready to go before we arrived. Would happily rent from this location again.

Kelly H. 
Rating:
4.0

UHAUL was very very helpful in all aspects of renting and moving a houseful of stuff. They assisted in changing items that came up and did all with a "we can fix this" attitude. Check in and out was very easy. I would recommend 5 star using UHAUL for a self move.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Morgen R. 
Rating:
5.0

AWESOME PEOPLE THERE! GREAT CUSTOMER SERVICE ; )

Kelly Q. 
Rating:
5.0

Very pleasant UHaul dealer and extremely helpful. Awesome experience!

JAY H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

They were very helpful and knowledgeable with all the questions I had. They were very nice and made the whole rental experience very easy. I will definitely rent from them again.

Morgen R. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

The vehicles are staged under trees at this location so sap and other debris etch the windshields. This made it harder to see at night.

Ian K. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Update the hours of operation on the website and office building to reflect actual hours the business is open.

Octavia C. 
Rating:
3.0

Hours were a little off. Reserved pick-up at 8am, not available until 8:45. Other than that, great service and very nice folks.

Jonathan Z. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

They go above expectations! Pleasure to do business there.

MARGARET D. 
Rating:
4.0

Business was closed but the owner came up to greet me and retrieve the key from me. He was very kind.

Alan O. 
Rating:
5.0

Very nice couple..Really kind hearted...Hard to find people like them anymore. v/r frank

franklin D. 
Rating:
5.0

Really like this couple so kind and friendly

charlotte M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Amazing customer service. Went above and beyond to help us with our needs. I would highly recommend this location.

Dustin M. 
Rating:
4.0

Customer did not leave a comment.

karen F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

There is nothing you could do to improve on this location..The adorably older yet spry couple who run this location are justGreat People !! They are friendly, informative and bend over backwards to make your uhaul rental and return experience as easy and quick as possible. I have used uhaul numerous times and this was absolutely the best experience I ever had.

Michael Jack F. 
Rating:
5.0

Customer did not leave a comment.

Kayla H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

I found the folks at Ken's field very accommodating, and a pleasure to work with!

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Melanie R. 
Rating:
5.0

Super nice and helpful people!

Daniel D. 
Rating:
5.0

Lady there was helpful and nice.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Ken's Field and Stream are what America used to be. You will not meet a more kind couple that truly care about taking care of their customers and correcting the wrongs of the U-Haul company. U-Haul survives because of the small businesses that try to undo all of the bad that comes with dealing with the larger U-Haul company. If you or someone you know needs a lesson in business, please stop in and see these folks. There is a lot to be learned just by having a brief conversation with Mr. & Mrs. Ken.

Gary D. 
Rating:
3.0

Location owner were very sweet and welcoming.. As far as uhual: If you reserve a truck in Stafford, do not move there reservation all the way to oak grove on a Friday afternoon. Way to far, and crazy backroads. Uhual said they will charged me 72.00 total. They charge me 111.00 and no blankets were at the locations. They changed my location 3 times, after the orginally confirm through a phone call.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

The employees at this location were very kind and helpful.

MEGAN K. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

DeAndre C. 
Rating:
5.0

This was the closest location for drop off and used the 24/7 app.

Michael W. 
Rating:
5.0

The owner very kindly called me for a needed number to complete the transaction after I returned the truck there, rather than making me drive there. Very generous and kind, delightful person.

Rebecca E. 
Rating:
5.0

Kens Field was a welcoming, warm, and wonderful customer experience. I would absolutely rent from them again, and I appreciate the time and consideration they took to explain every step of the process. Stellar customer service from the kind folks that run the place.

Adam Z. 
Rating:
5.0

Customer did not leave a comment.

F Carey H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Such a nice little place. Will use again

CHARLOTTE M. 
Rating:
5.0

Customer did not leave a comment.

ed G. 
Rating:
5.0

Wonderful people to work with

Chris J. 
Rating:
5.0

All was fine, no need to change anything.

sharon L. 
Rating:
5.0

Very clean and polite folks.

darrell T. 
Rating:
3.0

Was unable to fulfil contract.

Michael-Paul H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Very nice people , it was a pleasure talking to the Mrs. Owner of the business .

Robert M. 
Rating:
5.0

I have no friends in that area.

Helen J. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C. 
Rating:
5.0

Outstanding customer service! So much nicer dealing with Ken and his wife than trying to work through any of the corporate U-Haul interfaces! I doubt you will find a more experienced U-Haul independent business, but I do recommend looking for them and working through them.

Sean M. 
Rating:
2.0

The first problem is that I requested an item that was delivered to a wrong location. Second: facility was ill equipped handle it. Third: Maintenance was incorrectly done on the item.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The owners of this establishment are simply wonderful, helpful and nice to do business with!!! I have used them in the past and will always use them as long as I am in this region!!!!!

shavanne A. 
Rating:
5.0

Get the business name correct.."Ken's Field & Stream"

David L. 
Rating:
5.0

Great experience picking up and dropping off this U-Haul! Very friendly to work with and convenient for me. The truck was very new and nice and the equipment made it easy to move everything safely.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

Jinu P. 
Rating:
5.0

Again the kindness respect and helpfulness was exceptional.i really appreciated it.

Norma D. 
Rating:
4.0

Customer did not leave a comment.

Patricia J. 
Rating:
4.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Awesome customer service and very nice

TIFFANY R. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
3.0

It was muddy outside at this location. I was charged a cleaning fee because my husband got mud in the truck but its gravel and dirt?????

Edna R. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
3.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

Horrible experience. The guy receiving the truck was unprofessional and rude. I would not go to this location again. He gives a bad name to uhaul as a representative.

George S. 
No reviews have been submitted for this location.

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