Customer Reviews for Kensington Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kensington Auto

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Derek M.
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The trailer should have been checked over better. The door was very difficult to open and after contacting roadside assistance to open it they observed that the rollers and bearings were not good/worn out. They stated that the trailer never should have been given to us in the condition it was in.

Dan B.
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Customer did not leave a comment.

Richard D.
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First off, I drove the truck a total of 8 miles and was surprised when it took 10 dollars to bring it back to full. I question the accuracy of the fuel gauge. Secondly and most importantly I received a charge to my credit card for 48.26, but when I checked my on line banking, I see a charge for 97.81. This had better be taken off my card immediately. The contract for you and to verify this is 81833156.

Arthur F.
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Clean the back of the truck before the customer picks it up.

John-Paul B.
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Customer did not leave a comment.

Tim M.
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Customer did not leave a comment.

MORRIS B.
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Customer did not leave a comment.

BRIAN D.
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Great service from David at both pick up and return

Beulah D.
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Customer did not leave a comment.

Alex S.
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Awesome service, easy pickup and drop off too!

Rishabh S.
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Customer did not leave a comment.

Julie M.
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Customer did not leave a comment.

petros M.
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It's a good service

Konrad D.
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Great reliable service at this location.

Cam S.
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There were 3-4 warning lights on that indicated required maintenance. Low tire pressure light on, and the cabin was dusty and the floorboards were a mess, No windshield fluid, and I got stuck in a side street because the cube van is rear wheel drive and the tire tread is way down. After 15 mins I was able to get another woman to help dig me out with her plastic snow shovel .... terrific experience ..... and a bargain at 80% off ... never again - deplorable experience.

Werner S.
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Worst experience ever. Returning the van was an insult and humiliation I never experienced before. They staff there treats customer like garbage. How a company can have such, specifically NO, customer service and still exist is an enigma. Just proofs that the overall management are just money collectors and have no idea about relationship selling or customer service. To Improve, have the staff been on duty on Saturday morning, October 24th fired and their overheads as well, they are all incompetent.

Carrie S.
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Customer did not leave a comment.

Andrew K.
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Customer did not leave a comment.

Wayne E.
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When I picked up the vehicle the mileage in the vehicle read 67088.6 miles but the form I was given read 67088.0. When I returned the vehicle, the person who checked the mileage reading wrote it down as 67123.7 so I have to ask if I was charged extra for the point .7 mile. Also when you convert the 35 miles to kilometers it is 56.32704 and the person at the site said I went 63 kilometers so again another discrepancy in the calculations. I filled the gas amount to where it appeared on the guage in the vehicle but the attendant said I had to put more in because it didn't reach the mark he said it should be according to his reading of the guage. Your form shows shows the gas guage in increments of 1/8 but the actual guage in the vehicle does not show increments of 1/8 so how can you accurately fill it to that mark when you don't have those markings. You are left to the attendants opinion if the mark is accurate. The first person I dealt with when I picked up the vehicle was very friendly and helpful and a pleasure to deal with. When I dropped the vehicle off, I found the person I dealt with to be rude and unfriendly. I think this person may have been the manager/owner of the establishment which if I am correct sets a poor example for your organization. I have rented vehicles from other U-Haul dealerships with better experiences. I will not recommend this dealership to anyone based on my experience there.

Baljeet S.
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Customer did not leave a comment.

NOLIBERT P.
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Thanks for the good assistance

Mike S.
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Customer did not leave a comment.

Mark P.
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Not clean but no fault of theirs. It had snowed the previous couple of days. So the vehicle was muddy and covered in snow.

Cristopher Jonat M.
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Staff were not wearing masks. Other than that, the young man that helped us out was very pleasant and made the experience great.

Daniel F.
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Customer did not leave a comment.

Daniel N.
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There was no windshield washer fluid at all in the vehicle and I did not realize this until getting out on the highway. Also I had booked an appliance dolly and yet when picked up was told they were all gone and it was “first come first serve.” No effort to try and locate another one either.

Vener Y.
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I really lije this location, the choice of vehicles and friendly/knowledgeable staff.

YOUSSEF D.
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Not bad ,

Kendra L.
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Staff was very friendly but nobody working there was complying with the local bylaw to wear masks inside, which was disappointing.

Serhan T.
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My first time renting. Couldn't have gone smoother. Lots of value.

Sherry F.
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Customer did not leave a comment.

Bruce H.
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Customer did not leave a comment.

Antonia C.
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Customer did not leave a comment.

gordon F.
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Customer did not leave a comment.

Carlos A.
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Customer did not leave a comment.

Marian M.
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Customer did not leave a comment.

jade S.
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The staff, Tim, at this location were very helpful and extremely patient. Thank you Tim, for making my moving day go smoothly. Take care and Happy Thanksgiving.

Patrick F.
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Customer did not leave a comment.

Carson R.
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A 10% refund would be lovely- not gonna happen though. Perhaps all of your other employees should spend some time with Gregory and Christian to see how customer service should be.

kelly T.
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Customer did not leave a comment.

Scott F.
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Customer did not leave a comment.

Rick H.
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Staff were excellent. With numerous customers returning their vehicles from rental , the staff were respectful, courteous and helpful. I have dealt with other U-HAUL centres in this town and they were not even close to this locations standards. By far the best centre.

Leigh L.
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Customer did not leave a comment.

Shane C.
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All uhaul locations I ever seem to visit are extremely small parking lots which make it very difficult to maneuver and park a 26' unit for the average person.

JILL R.
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Staff service was excellent -courteous, helpful and efficient. Thank you.

Jonathan F.
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Helpful and courteous service. No issues at all. Will definitely recommend.

Travis H.
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Customer did not leave a comment.

Minky L.
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The quote that i was given before I took the truck off the lot was in km's instead of miles. When i returned the truck i was charged in miles. This made a huge difference in the amount i was charged and quote. I ended up paying $80 more. As well the gas costed me more because the calculation is done in miles but this is not identified anywhere. I have another truck booked for Sept 30 with uhaul and considering to cancel based on this business practice.

Seyedarshia H.
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Customer did not leave a comment.

ALLAN I.
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Actually I love uhaul . and I like whole peoples work to uhaul company . Everything is excellent and all people's work for uhaul are great .

Kathleen D.
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Customer did not leave a comment.

Ronald C.
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Very good customer service...very little wait time yo pick up or drop off.

Barbara D.
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Van was dirty inside and windshield. . No windshield washer fluid

Pat V.
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Great experience. Enoc (not sure of spelling) was so helpful with all my questions and really personalized the service. He deserves 5/5!!! He even did a follow up call the next morning to ask if the move went well, knowing it was a challenging day for me (based on info shared during the pick up time).

ALLEN J.
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The customer service rep. was very courteous and helpful. I think his name was Enoch. Sorry if I spelled it wrong.

Kehinde S.
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NA

cheryl A.
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Customer did not leave a comment.

Kris K.
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Double billed me after using a rental trailer for only 4 hours. Picked it up at 1130 and dropped it off at 1600 the same day. Got billed for 2 days.

william P.
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You guys were Great but you need a larger fleet with more smaller trucks. Any way it was not an issue .... I've used you before and I'll use you again. Cheers, Thanx and Be well :)

Edward L.
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Customer did not leave a comment.

Puneet S.
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Customer did not leave a comment.

Jacques L.
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The personnel was very friendly and equipment and excellent order

Mahjoub N.
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Customer did not leave a comment.

sai W.
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This location has improved since my first rental. Staff was very pleasant and the paperwork process were done smoothly. No problems.

linda R.
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I was happy

Lolita M.
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Customer did not leave a comment.

Cameron R.
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Customer did not leave a comment.

Jagmohan S.
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Customer did not leave a comment.

ANTHONY M.
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Customer did not leave a comment.

Chinelo O.
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Customer did not leave a comment.

Ikenna O.
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Let people know about the location issue when using a browser. After messaging an online agent my reservation was moved two hours later leaving me in a parking lot alone at 6:45 AM. I got helped after waiting almost an hour over the phone. This was my first and likely only experience with u-haul

Jonathan W.
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Originally I was supposed to pick up from easy move financial, however, due to the parking in the lot. I was unable to access the truck.

Darren D.
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Customer did not leave a comment.

Lingfei L.
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Customer did not leave a comment.

Jia Ping W.
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Great service and very fast

Dewey S.
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Make sure U-haul did proper maintenance to their vehicles...

Wyatt-Ann E.
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Customer did not leave a comment.

Lori H.
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Customer did not leave a comment.

Jeff C.
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Was a little unsure of where to park everything, staff was helpful though

Robert N.
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Customer did not leave a comment.

Ismail O.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Monica C.
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Sanitize the truck before giving it to the next renter- truck was filthy, covered in chips and coffee stains. We are in the middle of a pandemic and the people at the counter take no responsibility for sanitizing. Then who's job is it? Terrible service.

Adam G.
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Very efficient. We interacted eith two employees. Both were very good at their jobs. However, due to the mistake at pick-up, I was promised free extra milage. When I brought this concern up at drop-off, the agent gave me a number to call to sort that out. Very helpful, but unbeknowst to me, had already charged me for the extra milage using the credit card on the account. In the end I will be receiving a refund from the Edmonton location and things will be sorted out but I was not impressed that I had been charged without my okay or knowledge. My interactions with the employee who charged me was civil but not pleasant and I walked away feeling very frustrated and dismissed.

Jean P.
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U haul is the worst.

Sobhan I.
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Customer did not leave a comment.

Carmelina N.
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3 employees - 2 behind plexiglass, not wearing a mask (ok fine). 1 not behind plexiglass not wearing a mask -NOT FINE AT ALL. 2 other customers in the small shop NOT wearing a mask. Will not be going to this uhaul again and will not recommend. There's still a pandemic going on guys AND masks are mandatory for customers. Seriously, if you want this thing to end then WEAR THE GODDAMN MASK!!!

Clifford H.
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Was limited to a 4 hour rental even though I paid for a full day. There appears to be no good reason for this considering how many vehicles were sitting on the lot.

Ian L.
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Everything went smoothly. No need to improve service if it is always as good as this!

Spencer E.
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When I picked up the truck... the entire staff was not wearing a masks indoors. Thats 3 potential spreaders. Masks protect other people. Masks protect your customers. And right now in Calgary it's THE LAW. Also while driving the right mirror kept coming loose. While driving on a major road in a 20 foot truck having no right mirror is DANGEROUS. I ended up duct taping the mirror in place. So to sum up. Poor customer service. Poor vehicle maintenance.

CLAUDIA A.
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I came in at around 5:30pm and the young lady that was tending the counter informed me that I was too late reserve a van that I had to do it on the Uhaul app. I was unsuccessful navigating the app, I only needed a van for a couple of hours as I needed to help my elderly parents move a new freezer into their apartment. She was wonderful enough to make an exception and got ma a van right away as I was only going to need it for a couple of hours. Great customer service.

Brooke T.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Alexander F.
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All the people at this location weren't wearing masks, customers and staff alike. We have a law that requires the wearing of masks in public spaces. When asked why no one is wearing a mask, I was accosted by the owner that I have no right to ask that. How is UHaul tolerating this kind of lawless anti-social behaviour? What are you doing to ensure your customers feel safe when they rent from one of your locations? I felt neither physically safe nor emotionally safe during this encounter. Where is your corporate social responsibility?

Garth M.
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Everything about the rental was good, but for some reason, most of the staff doesn't wear masks. That's super sketchy these days, and certainly against bylaws

Alina S.
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Customer did not leave a comment.

Joel K.
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Customer did not leave a comment.

Jodie W.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

William T.
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Customer service was ok, but confrontational to other customers in line.

No reviews have been submitted for this location.

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