Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)

423 reviews

729 Kenton Station rd   Maysville, KY 41056

(606) 563-7699

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 563-7699

729 Kenton Station rd
Maysville, KY 41056

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Reed M. 
Rating:
5.0

Keep on the way you do now, the staff is great.

Ralph U. 
Rating:
5.0

Customer did not leave a comment.

Derek F. 
Rating:
5.0

Customer did not leave a comment.

Bobby K. 
Rating:
1.0

Well uh haul is supposed to be a 1 way haul. I should be able to drop off at any other uhaul right? Well this place put a $200 holder on my card if I didn't return to her. So I had to turn around and go back to the drop off, pick it back up and drive 60 miles round trip to take it back. Thank God the guy I returned to was good enough to call and let me know. So me personally I will never use this location again!

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Brendan B. 
Rating:
4.0

Please put Cruise Control on these trucks. I rented a 15ft. truck and it would've been way more gas mileage efficient if there was Cruise Control. The lady that did my reservation also got my drop off location wrong, so that was inconvenient, but not a deal breaker.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

the vap shop is never open and worthless, so i went to kenton station drop off

JEFFERY A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

I disagree with the charges and the link to use that you provided is non-functional

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

No issues.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

Joel D. 
Rating:
1.0

Self serve lumber in Birch Run Michigan is poorly ran (the guy) was less than helpful and acted like we were a problem for him. Uhaul charged us for someone else's rental so we were told that “it's your problem, take it up with Uhaul”. Your customer service was horrible at best and you've showed me that a couple crooked workers can make sure their friends get a free rental by screwing me over. The man in the building was absolutely useless and should not represent any business.

Trevor W. 
Rating:
5.0

Great customer satisfaction. Randy went above and beyond to help in my rental.

Rodney S. 
Rating:
4.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Keene C. 
Rating:
4.0

Customer did not leave a comment.

Shannon H. 
Rating:
4.0

Replace rear tires. No tread. Will not get traction in wet grass. Will spin

Jesse M. 
Rating:
5.0

Everything as promised. Courteous and enthusiastic on all ends.

Paul H. 
Rating:
5.0

Everything was great. Very nice people to work with

Peggy D. 
Rating:
2.0

Customer did not leave a comment.

ZANE M. 
Rating:
3.0

The check e fine light was on. The cargo area was extremely dirty. The windshield was so dirty on the inside I could barely see to drive.

Cristi H. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
Rating:
2.0

You charged my card for the full amount of the rental and then after I left tried to charge my card for an additional 360.40 14 times in a 10 minute time frame. I didn't owe an additional amount of money let alone 14 times 360.40. Very unethical. I am glad my bank caught it after charging my account an additional 2 times and alerted me to the fraud. This is a terrible way to run a business. I will never rent from uhaul again. I have moved over 20 times in my adult life and always used uhaul but this experience has put that to an end. I will tell everyone who asks that they should never use uhaul. After getting 1774.44 from me for the rental you all tried to charge my debit card for a total of 5040.00 that is sickening.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Very friendly service. My rental was ready on time and the check out process was quick and efficient.

Philip G. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Stu L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

The lady working there was friendly and professional. I would recommend them.

Kenneth R. 
Rating:
3.0

Your website did not recognize that I was at your store so I had to check in in person.

Karsten S. 
Rating:
5.0

Customer did not leave a comment.

amber J. 
Rating:
2.0

The counter person in Kentucky was nice and helpful. But, the equipment was subpar, the turn signals needed to be repaired within 30 minutes of use. The ratchet strap mechanism for the front tires, was so poorly maintained, that they were barely useable and wouldn't stay latched. I've rented at least a dozen car transports and never had any issues.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Dax M. 
Rating:
5.0

Very easy to rent. The roadside assistant was excellent.

daniel L. 
Rating:
5.0

Nothing they were awesome.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

BETTY C. 
Rating:
5.0

Was an excellent experience, convenient pick up and drop off. Equipment was in excellent condition.

uriah A. 
Rating:
3.0

Didn't drop it off.

Danny H. 
Rating:
5.0

Everything was quick and easy.

Mickey L. 
Rating:
4.0

Customer did not leave a comment.

Edna B. 
Rating:
4.0

Staff was great and helpful

Robert P. 
Rating:
5.0

Great service

Cheryl L. 
Rating:
1.0

Lady was not friendly at all

Shaun A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Great customer service!! Staff was very helpful and very friendly. Thank you for a wonderful experience!

ATIT S. 
Rating:
5.0

Great customer service. I was in a pinch and owner came in on Sunday to help us out. Greatly appreciated

RYAN T. 
Rating:
3.0

Maybe answer your messages or texts. I dropped off the trailer on the same day that I rented it. It was a 24 hr rental. I called the next day at 9am and no one knew it was there after leaving a message and a text. Then I got an email from U-Haul stating that I was late on returning the equipment that was due back at 10am.

Jameson T. 
Rating:
5.0

great location, answer to all our concerns and questions

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Friendly staff. Great location! Great experience!

Tanya F. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
2.0

you charged me a late fee, I was told to be there on the 16th no one told me I had to be there by 7 and I had just come across 3 time Zones, just another way to screw the customer

David B. 
Rating:
5.0

Customer did not leave a comment.

Shaun A. 
Rating:
5.0

Not a thing....the location and employee are excellent have used this location many times and refer others often them. Thanks for being there.

lucian A. 
Rating:
4.0

Customer did not leave a comment.

justin C. 
Rating:
5.0

Customer did not leave a comment.

Zachary Y. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Tiffani C. 
Rating:
5.0

The young lady who assisted us was prompt and took care of everything in a professional manner. We would definitely recommend!

TINA C. 
Rating:
5.0

Customer did not leave a comment.

loriann R. 
Rating:
5.0

Keep up the good work. Thanks

rollia R. 
Rating:
5.0

Great service. Price matched another rental service. Would use them again.

michael M. 
Rating:
5.0

Service was great...

howard B. 
Rating:
5.0

Efficient and friendly pick-up and return experience.

Fred C. 
Rating:
5.0

They were easy to deal with, gentleman who checked out vehicle to me was very nice. Good overall experience.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
5.0

The BEST there is!!!

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
3.0

Customer did not leave a comment.

Pam F. 
Rating:
5.0

I first made my reservation for this location and it was moved to another location. I showed up to pick up the vehicle waited for a half hour and no one every showed up. I called the location and no answer. So called U-haul and my reservation was transferred to the Kenton Station location. I was told I was receiving a 50.00 guarantee. Which I thought was a credit for the inconvenience, but found out it was to get a vehicle. This was very poor service I feel U-haul should have credited me for the inconvenience.

John L. 
Rating:
5.0

Great Ecsperince. Would use them again.

michael G. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Nothing needs changing, Perfect the way it is.

susan K. 
Rating:
4.0

Customer did not leave a comment.

michelle W. 
Rating:
5.0

Service was fine.

Jimmy H. 
Rating:
5.0

Absolutely awesome experience! Whitney went above and beyond to help in a situation that could have left friends stranded. Highly recommend this location and services!

Terena B. 
Rating:
5.0

Customer did not leave a comment.

augusta B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa K. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Nothing

German A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

tracy T. 
Rating:
5.0

As the rep tried to close the back door, it wouldn't latch correctly to the deck, that part was obviously bent, and would not lock. I'm glad we caught that before I took possession of an almost new uhaul, or would have been paying for a previous customers damage. I would suggest double checking all latches when a customer returns a uhaul. Service was excellent!

Raychelle M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

greg B. 
Rating:
5.0

I have rented a lot of Uhauls through a lot of dealers. This is the best one ever. The service is outstanding! The dealer anticipated my every question and was sure that I was informed about purchase and safety. He even hooked the trailer to my SUV and helped me check my signal lights. The Uhaul vehicle and the office were clean.

Mark T. 
No reviews have been submitted for this location.

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