I’m very pleased with the lady that help me she did a great job. Thanks again.
JOHN S
Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 5x8 enclosed trailer to tow one way from Maysville, KY to Nitro, WV with a hand truck.. The agent charged me $63.60. I picked up the trailer Saturday Aug 31. I dropped the trailer at the U-Haule dealer in Nitro WV on September 1st. On September 3rd I received a notice from a U-Haul dealer in Michigan City, IN that that my trailer was late and I would be charged an additional fee of $20.00 late fee. My contract shows the Maysville to Nitro trip. On my credit card it shows the original charge of $63.60. Then they refunded the $63.60 amount and charged me $98.58. Then a few days later they charged my account for the $20.00 late fee. Now they have refunded me the $20.00 plus tax for the late fee. They have not refunded the difference between $98.58 and the tru cost of $63.60. $34.80
THEODORE RI purchased a motorcycle in Flemingsburg late in the day. We contacted this location and she was so very helpful and offered to stay open until I got there. Would recommend this facility to anyone needing trailer! Thank you!
PAM KSame comment
marshall wThe representative was incredible:)
Richard DThere was really nothing to improve this location the lady was very polite she explained everything very clearly and she takes her job seriously if the world and businesses had more people like her it would be a better place
DANIEL IPlease let them know not to fill the tank up if you are going less than 80 miles. Uhaul got an extra 70 bucks of gas out of me and would not even credit me a portion of that. To me that is not very good business like. I did not need this on top of everything else that I have been going through. I really wanted to leave there with at least one good thing happening to me. #cancersucks
Connie SI appreciate the staff at this location. She is always so kind, helpful, & willing to help with our moving needs. The equipment is always clean & in excellent working order. I know I can count on this location when I need them. Thank you, Krista Coleman
KRISTA CNothing, all went very smoothly, very nice people, thank you so much
rick lI showed the lady where the gas before I left and she said okay, and then I filled it back to where it was when I received it and they charged me for it not being full.
Shelley PThey we're very helpful and easy to work with.
Harold MEasy process and friendly staff
rhonda rThey are always so kind and professional!
austin bAwesome experience. Very friendly.
Stephanie VWas a great help, really friendly. Will always use this place for any U-Haul rentals
christian mHave the paid for truck and equipment ready for said customer and have the key be accessible
Shayne HCustomer service was vey prompt in getting my truck ready for me and very friendly
refinery cThe staff at this location was willing to work with me and my schedule on picking the truck up, returning it, and the follow up refund that was owed to me was promptly returned in less than 24hrs.
phyllis rThe lady’s were awesome and happy. Very nice
CHRISTOPHER FI didn't see any problem. Everything is good
William DTruck leaked and my property is wet .
brenda rI wanted to rent a van but a van was not available. I only mention this because, obviously, the cost of gas for re-fueling the truck was a bit more expensive. The truck was very clean inside but it definitely needed an exterior wash. That was not a concern to me but I didn't want to list the equipment as totally clean inside and out. Overall, I was pleased with my rental. The two ladies who assisted me were very thorough and the check-in process was very quick and easy. I would rent from this location again.
Philip GPersonnel was excellent and very helpful with checking out equipment before we left and with paperwork and insurance. Will recommend highly
harold cJust wonderful, keep up the great work
Christopher BStaff is always professional, friendly and helpful. I won't go anywhere else except here. They are always prepared for my rental and I'm in and out. Highly recommend
Darryl SService representative underestimated mileage causing a 35.00 up charge and extra charge for being 1/16 under in gas. This was 50$ extras were frivolous as I began with 3/8 of a tank of gas . Representative said that was all I needed to go to destination.
cynthia sGreat customer service...thanks
Lisa TGreat experience! The ladies working there were very helpful and friendly!
Shane CThey were on top of their game. From the minute we made our reservation to the time we picked up our trailer. Outstanding service.
STEPHEN KThese staff at this location were fantastic, going the extra mile in getting me thru a stressful move for my mother. I can’t thank them enough.
danny cVery rude and very unprofessional.
darin gThe lady that checked me out was super nice and helpful at the Kenton Station location.
Sarah RNothing, everything was great.
karen lThank you very much. I’m happy we have your business in this area . It was a life saver for a family with no truck owners while moving
shannon cEvery one was professional and helpful.
Leslie PI think the mileage is a little high. I filled it up before returning it and then had to pay $76 extra for the .99 cents per mile fee...little extreme
diana wNothing
irene rWill definitely use this location again for a pickup or drop off.
Phil GLady was excellent and helpful
patrick lA great experience
James HThe location operates very professionally and the attendants are very courteous and friendly.
thomas kThis is the nicest, most professional location I have visited
Deana DThe only thing I would suggest would be to make sure the return process is explained better. We were told to call the 800 number after we return to the drop off location. We took our own photos, returned the key and then customer service explained that with need to follow prompts in the app to return which wasn’t a very good explanation as it wouldn’t load. Once we got in we were asked to take photos with the vehicle on. We were unable to do that because it was unclear before we returned the key and it doesn’t allow photos to be uploaded from your camera roll if you have taken your own. Otherwise, picking the rental up was quick and easy. It was clean and drove well.
Jacqueline MTruck had an exhaust leak,it was pretty overwhelming-gave us both massive headaches-have rented from that location before-never any issues ,however I would be really surprised that they didn’t know about it
Julie WVery nice lady. Knew what she was doing. Very kind
Susana CWe never received our refund for miles paid and
billy hThe ladies who work at this location are very sweet & accommodating! I highly recommend this location! Thank you!
danielle dGood just like it is.
SONDRA GVan (DC 1192G) had no issues, but need to note, some pet hair on passenger seat in cab, otherwise, the truck was clean and dependable.
elizabeth mThe first van ((DC1028G) had a lot of play in the steering which made driving uncomfortable and somewhat unsafe. The next day we rented van (DC1192G) without any issues, but need to note, there was some pet hair on the interior of the cab, passenger seat.
elizabeth mEveryone was very friendly and helpful.
Donna MYou guys need to be more specific about your rates!
Pamela HService was very professional. The lady helped us was very nice. I would recommend this company again.
bonita cexcellent service
Kevin WGreat job
RAY H