Customer Reviews for Kenton Station Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kenton Station Storage

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Robert H.
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Customer did not leave a comment.

Jerry H.
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Customer did not leave a comment.

Patrick F.
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Customer did not leave a comment.

BETTY C.
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Customer did not leave a comment.

uriah A.
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Was an excellent experience, convenient pick up and drop off. Equipment was in excellent condition.

Danny H.
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Didn't drop it off.

Mickey L.
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Everything was quick and easy.

Edna B.
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Customer did not leave a comment.

Robert P.
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Staff was great and helpful

Cheryl L.
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Great service

Shaun A.
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Lady was not friendly at all

THOMAS L.
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Customer did not leave a comment.

ATIT S.
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Great customer service!! Staff was very helpful and very friendly. Thank you for a wonderful experience!

RYAN T.
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Great customer service. I was in a pinch and owner came in on Sunday to help us out. Greatly appreciated

Jameson T.
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Maybe answer your messages or texts. I dropped off the trailer on the same day that I rented it. It was a 24 hr rental. I called the next day at 9am and no one knew it was there after leaving a message and a text. Then I got an email from U-Haul stating that I was late on returning the equipment that was due back at 10am.

Frank G.
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great location, answer to all our concerns and questions

Chad T.
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Customer did not leave a comment.

robert W.
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Customer did not leave a comment.

Tanya F.
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Friendly staff. Great location! Great experience!

Shannon B.
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Customer did not leave a comment.

David B.
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you charged me a late fee, I was told to be there on the 16th no one told me I had to be there by 7 and I had just come across 3 time Zones, just another way to screw the customer

Shaun A.
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Customer did not leave a comment.

lucian A.
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Not a thing....the location and employee are excellent have used this location many times and refer others often them. Thanks for being there.

justin C.
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Zachary Y.
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Carla B.
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Tiffani C.
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TINA C.
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The young lady who assisted us was prompt and took care of everything in a professional manner. We would definitely recommend!

loriann R.
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Customer did not leave a comment.

rollia R.
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Keep up the good work. Thanks

michael M.
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Great service. Price matched another rental service. Would use them again.

howard B.
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Service was great...

Fred C.
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Efficient and friendly pick-up and return experience.

Jonathan W.
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They were easy to deal with, gentleman who checked out vehicle to me was very nice. Good overall experience.

John P.
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Customer did not leave a comment.

Amanda G.
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Mitchell D.
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The BEST there is!!!

bill B.
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Customer did not leave a comment.

Pam F.
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Customer did not leave a comment.

John L.
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I first made my reservation for this location and it was moved to another location. I showed up to pick up the vehicle waited for a half hour and no one every showed up. I called the location and no answer. So called U-haul and my reservation was transferred to the Kenton Station location. I was told I was receiving a 50.00 guarantee. Which I thought was a credit for the inconvenience, but found out it was to get a vehicle. This was very poor service I feel U-haul should have credited me for the inconvenience.

michael G.
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Great Ecsperince. Would use them again.

Joe G.
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Customer did not leave a comment.

susan K.
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Nothing needs changing, Perfect the way it is.

michelle W.
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Customer did not leave a comment.

Jimmy H.
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Service was fine.

Terena B.
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Absolutely awesome experience! Whitney went above and beyond to help in a situation that could have left friends stranded. Highly recommend this location and services!

augusta B.
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Customer did not leave a comment.

Alyssa K.
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Stephen D.
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German A.
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Nothing

John B.
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Customer did not leave a comment.

tracy T.
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Customer did not leave a comment.

Raychelle M.
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As the rep tried to close the back door, it wouldn't latch correctly to the deck, that part was obviously bent, and would not lock. I'm glad we caught that before I took possession of an almost new uhaul, or would have been paying for a previous customers damage. I would suggest double checking all latches when a customer returns a uhaul. Service was excellent!

ROBERT H.
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Customer did not leave a comment.

greg B.
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Customer did not leave a comment.

Mark T.
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I have rented a lot of Uhauls through a lot of dealers. This is the best one ever. The service is outstanding! The dealer anticipated my every question and was sure that I was informed about purchase and safety. He even hooked the trailer to my SUV and helped me check my signal lights. The Uhaul vehicle and the office were clean.

Carrie B.
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The man that runs this place was awesome ...his PC keep freezing ..check out was an hour ..not his fault at all....he had to call uhaul to have them do our rental...the girl on the phone did not put the info into PC correctly. The man kept telling her the gas amount which was 1/8 of a tank and the mileage he repeated also....oops forgot ..the woman who I talked to to reserve truck a few days before told us there was a 26 foot truck available ..when we got there on Saturday that truck was unrentable due to AC not working..we went from a 26 ft to a 10 ft truck ..the man gave us free miles because we had to make 2 trips instead of 1 trip in big truck...when we left the lot the lot an hour later I got the contract via email that had 10 extra miles added to it before we left lot ...also it had gas light on when we pulled out and the contract said we left lot on 3/4 of a tank lol...I called the nice man and told him about.the mileage and gas amounts being incorrect....when we got bill for credit card this bill said 30.00 refuel fee and 68.00 fuel fill up...lol I like to blew a fuse ...when I called the original lady amswerd put me on hold for 15 minutes because she was with customer but 15 min in my phone disconnected ..I called back and she rudely said I didnt hang up on you and I hadn't even spoken yet ...I said my phone disconnected so I had to call back ...she said ohhhh n giggled after she was rude...told her about bill that we got which in total was almost 170.00 for a 60 mile trip and 19.95 rental fee.. Told her what happened to poor guy the day we rented and she said ill call him...20 minutes later our bill went from 170.00 to 70.00 after he had her knock off gas fee and refuel fee...the reason I said dirty equipment was the ashtray was full of Cig butts and the back of truck had debris in it...

lorie B.
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Perfect customer service! Fast and easy,thank you!

TIM C.
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Bad tire bad hold down strap

John J.
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Customer did not leave a comment.

Derek F.
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Matthew L.
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Shannon S.
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christy G.
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Everything went smoothly

Rick H.
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My only concern was the lot is close to the road and my truck was partially in the road to hook up and drop off the trailer. The lady that rented me the trailer was super. You could not get a better representative for UHAUL than her. I told her I would rent all my moving stuff from her.

Stephen K.
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Great location. Large parking area. Easy to maneuver in and several parking options. Best by far in Maysville.

Mark S.
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Axle fell off trailer in Knoxville, it took almost 2 weeks to get uHaul to bring us our things, horrible experience.

Chrissy H.
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Friendly and knowledgeable staff.

Daniel S.
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Customer did not leave a comment.

Stephen K.
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Customer did not leave a comment.

wendell H.
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No parking or place to turn truck around. Very dangerous leaving and bringing truck back.

Matthew L.
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Always room for improvement

Scott R.
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Customer did not leave a comment.

charlene P.
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Customer did not leave a comment.

Ellen O.
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Very friendly. One-way drop-off went smoothly. No issues or concerns.

deborah H.
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The truck was very loud and didn't seem like it had any power.

david O.
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Person was friendly and helpful.

LEONARD M.
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Customer did not leave a comment.

josh P.
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Great experience with this uhaul company. Smooth easy process. The lady was very nice ( I'm bad with names) would definitely recommend people to her and that particular uhaul company.

Carl G.
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Customer did not leave a comment.

Keith A.
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Scott R.
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betsy B.
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i think you are great the way you are.friendliness is a very important thing in dealing with people you all were great THANKS ..

Andrew R.
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Truck ran great but going up all the hills was keeping the rpms tacked Diesel engines would be nice would allow more tourque also fuel mileage would be a lot better than 5mpg

Chasity B.
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I will never use Uhaul services again and nor will I recommend to a friend. I reserved a Uhaul at a location in Aberdeen, Ohio for 10/27/18. When I arrived I was told they had given my Uhaul to someone else. But they were nice enough to locate me another Uhaul at a different location. When arriving to that location in Maysville, Ky I learned that the Uhaul was going to cost more because it was the only size available. I had no choice but to take the Uhaul. The next day when dropping off my Uhaul I was 1.5 hour past my 24 hour rental. I was charged for a full days rental. I feel I was done wrong and will never use their trucks again.

MECCA M.
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Customer did not leave a comment.

MECCA M.
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MECCA M.
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Customer did not leave a comment.

betty J.
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katherine G.
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Patty D.
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Michael R.
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Once we got on the road and hit night driving, the running lights were not working. We did check lights at the facility.

GEORGE P.
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Customer did not leave a comment.

tracy T.
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Cant think of anything....very satisfied with product and service.

Daniel G.
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Wonderful. Easiest pick up an drop off we have ever experienced.

charles L.
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Customer did not leave a comment.

Darren M.
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Customer did not leave a comment.

Teena B.
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Customer did not leave a comment.

jamie E.
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Customer did not leave a comment.

Robert M.
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They charged us $40 because of some mud in the floor of the drivers side from where it was raining

No reviews have been submitted for this location.

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