All I Great
RICHARD S
Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. A complete and efficient job was done. I was extremely impressed. Thank you
DANIEL KGreat experience with U-Haul. The lady is very nice. When moving consider U-Haul.
DONNA GCan't think of anything
HAROLD KGreat communication and very helpful.
Daniel SOwner worked well with me to fit my needs and schedule.
STEPHEN DIt helped our move tremendously
ERIK CNot a thing, I absolutely loved the customer service I received from the lady at the maysville U-Haul business. She was so kind, knowledgeable and eased my concerns about driving a U-Haul. I would and will recommend this service and place to my friends.
VICKIE HI had a quick check in and check out from a friendly and knowledgeable lady. she reviewed the contact, inspected truck, checked fuel and mileage and I was on way! Overall good experience with no problems.
garry gThe lady that's running this place is TOP NOTCH!!!! I will never go anywhere else for my rental needs. The selection and quality of their equipment as second to none. And the service is second to none. I have had an amazing experience there every time I've rented something. I recommend them to anyone that asks about renting something. Keep up the amazing work you guys rock!!
DAVID BI always have a great experience at this location.
LANCE FThe staff was kind and courteous. The equipment pick up and drop off was very efficient.
RANDY LStaff was very helpful and friendly.
Kelly MThis neighborhood dealer is absolutely fantastic!!! Equipment was available and ready when needed. She was exceedingly friendly and helpful. Explained every detail of the contract and equipment use. Will definitely return to this dealership for my future needs.
CLIFTON MAdvertising said $19.99 plus mileage. We signed the receipt for 57.89, gave our debit card and left for the day. We returned it 2 hours early and less estimated miles. We turned over the keys and got in our vehicle to leave and the lady came out and said oh the charge is $81 instead of $57 I forgot a charge. She billed our card without consent as we only signed for $57.
troy eLower price
TERRY DVehicle did not drive well, needs steering work.
KEITH BI don’t know of anything that would be an improvement over the experience that I had.
ANDREW SThere was no adapter plug for the trailer lights For sale at the U-Haul store so I had to leave the facility without lights. When I found the right adapter it appeared the trailer lights were faulty. But actually there was an issue with my truck’s wiring which I did get fixed before departing for Calais Maine. The road side service for the trailer’s flat tire was Excellent.
CALVIN HMaking sure the trucks are inspected before renting them out. I am just glad the truck didn't break done on my while I was driving it. For the amount of money I paid for I expected the truck to me in good driving condition.
Christina FOutstanding service. Thanks
TONY DI have spoken to corporate concerning issues with this location . They are suppose to be in the process of addressing the issues
MICHAEL TGreat people to work with and very, very helpful.
JERRY LShe was awesome
NANCY HAll the service with all made easy I would definitely recommend.
ANGELA HThe customer service was very courteous and professional her computer gave her a lot of trouble, but we finally got past that. I can't say nothing bad about this company A1service if I ever need to move again I will definitely use them again and you should use them to.
DEBORAH KNo comments on how to improve. I appreciate the friendly and professional service. I was able to get my truck, use and return very easily. All the while knowing what was expected while I had the truck. I would recommend and use again. Thank you!!!
CHAD BNothing you were perfect and so easy to get what we needed from your location. I would recommend you to anyone needing your service.
MARY RI’m very pleased with the lady that help me she did a great job. Thanks again.
JOHN SI rented a 5x8 enclosed trailer to tow one way from Maysville, KY to Nitro, WV with a hand truck.. The agent charged me $63.60. I picked up the trailer Saturday Aug 31. I dropped the trailer at the U-Haule dealer in Nitro WV on September 1st. On September 3rd I received a notice from a U-Haul dealer in Michigan City, IN that that my trailer was late and I would be charged an additional fee of $20.00 late fee. My contract shows the Maysville to Nitro trip. On my credit card it shows the original charge of $63.60. Then they refunded the $63.60 amount and charged me $98.58. Then a few days later they charged my account for the $20.00 late fee. Now they have refunded me the $20.00 plus tax for the late fee. They have not refunded the difference between $98.58 and the tru cost of $63.60. $34.80
THEODORE RI purchased a motorcycle in Flemingsburg late in the day. We contacted this location and she was so very helpful and offered to stay open until I got there. Would recommend this facility to anyone needing trailer! Thank you!
PAM KSame comment
marshall wThe representative was incredible:)
Richard DThere was really nothing to improve this location the lady was very polite she explained everything very clearly and she takes her job seriously if the world and businesses had more people like her it would be a better place
DANIEL IPlease let them know not to fill the tank up if you are going less than 80 miles. Uhaul got an extra 70 bucks of gas out of me and would not even credit me a portion of that. To me that is not very good business like. I did not need this on top of everything else that I have been going through. I really wanted to leave there with at least one good thing happening to me. #cancersucks
Connie SI appreciate the staff at this location. She is always so kind, helpful, & willing to help with our moving needs. The equipment is always clean & in excellent working order. I know I can count on this location when I need them. Thank you, Krista Coleman
KRISTA CNothing, all went very smoothly, very nice people, thank you so much
rick lI showed the lady where the gas before I left and she said okay, and then I filled it back to where it was when I received it and they charged me for it not being full.
Shelley PThey we're very helpful and easy to work with.
Harold MEasy process and friendly staff
rhonda rThey are always so kind and professional!
austin bAwesome experience. Very friendly.
Stephanie VWas a great help, really friendly. Will always use this place for any U-Haul rentals
christian mHave the paid for truck and equipment ready for said customer and have the key be accessible
Shayne HCustomer service was vey prompt in getting my truck ready for me and very friendly
refinery cThe staff at this location was willing to work with me and my schedule on picking the truck up, returning it, and the follow up refund that was owed to me was promptly returned in less than 24hrs.
phyllis rThe lady’s were awesome and happy. Very nice
CHRISTOPHER FI didn't see any problem. Everything is good
William DTruck leaked and my property is wet .
brenda rI wanted to rent a van but a van was not available. I only mention this because, obviously, the cost of gas for re-fueling the truck was a bit more expensive. The truck was very clean inside but it definitely needed an exterior wash. That was not a concern to me but I didn't want to list the equipment as totally clean inside and out. Overall, I was pleased with my rental. The two ladies who assisted me were very thorough and the check-in process was very quick and easy. I would rent from this location again.
Philip GPersonnel was excellent and very helpful with checking out equipment before we left and with paperwork and insurance. Will recommend highly
harold cJust wonderful, keep up the great work
Christopher BStaff is always professional, friendly and helpful. I won't go anywhere else except here. They are always prepared for my rental and I'm in and out. Highly recommend
Darryl SService representative underestimated mileage causing a 35.00 up charge and extra charge for being 1/16 under in gas. This was 50$ extras were frivolous as I began with 3/8 of a tank of gas . Representative said that was all I needed to go to destination.
cynthia sGreat customer service...thanks
Lisa T