Customer did not leave a comment.CHARLES H.
Customer Reviews for Keremeos Fas Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas Tank was not full when truck picked up. Discrepancy between where gas guage pointer actually was between renter and sales person resulting in $35 gas charge for a travel distance of 8 mi. Even though I filled the tank to the position when I received the truck the rational was that I siphoned the gas out. This questioning of my honesty results in making U-Haul my very last resort for the next rental.RONALD B.
Friendly and helped in the setup to my hitch and plug in.PETER A.
Customer did not leave a comment.Joanna M.
First trailer was very dirty and snow covered, the attendants could not pull it out of there yard. I had to retrieve it with my own truck. The lights didn't work on the first, so we had to hook up a second unit. We loaded the unit in Penticton and hauled it back to Coquitlam, everything that was at the rear door was soaked and dirty from road spray. A credit to my card is in order!!!THOMAS N.
This is a side business for them, and the general staff could be more willing to help. They defer everything to the owner, who is often not on site during business hours. I said yes to recommending them, as there is no other choice in this area, so I am grateful they are here. Just will know in future that I need to add an extra hour onto pickup time, and some onto drop off.Joanna M.
Customer did not leave a comment.GRAHAM B.
This comment has absolutely nothing to do with the apecific location i had to use just a general comment about uhaul. I am not likely to recommend to anyone to use uhauls services as they made my moving as stressful as you ever could. I did not appreciate the run around, lack of communication and just general poor customer service. Will not use or recommend againROBERT B.
Customer did not leave a comment.JOHNATHON J.
Not a good idea to givel my personal information for U-Haul van over the phone when I picked up my van. Had to wait 15 minutes for van to arrive. Van was not at Fas Gas in Keremeos.Jerry H.
Customer did not leave a comment.Cindy B.
Have blankets available and dollyAnn H.
They made the drop off there quick and effortless.Kyle L.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.CHRISTOPHER A.
I'm still waiting for a partial refund as I didn't drive the full 150Km that was estimated that I paid for. I attach receipts and photos of the speedometer and pick-up and drop-off.SHYANNE C.
The truck driver's door didn't close properly, took a real slam to get it to shut. The truck cargo area filled with water during a rain . . . way too much water to call it a leak - it's a design flaw.ROBERT A.
Customer did not leave a comment.Michelle B.
Attendant was very helpful and friendly. Facility and equipment were well maintained. The entire process of booking online and picking up the equipment was easy and went smoothly.Chloe T.
Customer did not leave a comment.Keith O.
Customer did not leave a comment.Lisa S.
Jag provided us with excellent customer Service and had the exact trailer size we needed. I will definitely use that location again and have already recommended it to others.Charlie H.
Customer did not leave a comment.Joy P.
Owner was very professional and provided speedy and helpful responses to my questions about rental Upon return of the trailer unit he again assisted me with all necessary steps and checking over of the unit and processed my return / inspected unit and checked out unit for any damages . Gave Aok and I was on my way. Thank you for the wonderful experience! Rick HoyRichard H.
Customer did not leave a comment.antonio C.
Customer did not leave a comment.Nikolas H.
Nothing, everything was just perfect.Mark O.
Customer did not leave a comment.Dawna C.
Jag the owner has it all under control and works well with customer No problems encounteredRonald S.
Customer did not leave a comment.Candace C.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Bernadette F.
Great peoplebill E.
Very pleasant experience. Staff were very helpful.Mark O.
Hassle free rental...Judie M.
Customer did not leave a comment.Kirsten S.
Customer did not leave a comment.Jagdeep S.
Customer did not leave a comment.Bobbi-jo S.
Customer did not leave a comment.wayne S.
Customer did not leave a comment.Jaswinder S.
Very easy to deal with and friendly. Accommodated my schedule.Adam C.
I made a reservation in princeton bc. to pick up the truck but was contacted a day before i was to pick it up because someone else rented it from underneath me. Im not sure what the point of making a reservation is if it guarentees absolutely nothing. Then i had to drive 45 minutes out of town to pick one up in the next town, i was credited $50 and had the mileage deducted but it still doesnt cover my time or the fuel and a friends time to drive my personal vehicle back. Im pretty sure the u haul fuel pump is going out and will potentially strand the next family that tries to use it, it stumbles and backfires when leaving stoplights and whenever you go over 1/4 throttle, it needs to be looked at by a mechanic before it returns to service, also the blower resistor is burned out on setting #3 Oh and the door seals on the passenger door are worn out and it makes a whistling / screaming sound when going down the highway. On top of that, then when i went to return the truck in nanton alberta, the u haul guy in the gas station was asking why my bill was going to be $2800, then he told me that i had drove over 9000km because he had the wrong odometer reading photo on his phone from earlier. And to top it all off i picked up the u haul truck and it had 1/4 tank of fuel and i returned it with 1/2 a tank and was told that i would not be credited for the additional fuel that i left in the tank even though i had receipts in hand from the last place i filled up. So unless i go back tonight and syphon out the tank to get my $50 (roughly) back i guess ive just made a donation to u haul for free. Overall i am less than impressed with the customer service and the vehicle i was supplied with. I would not recommend your company as i feel your quality of service is below average, and in my opinion needs some serious work.Travis E.
Customer did not leave a comment.Roy L.
Very friendly, 100% Happy with the drop off locationJames M.
Customer did not leave a comment.David D.
Everything went well until we unloaded and found that the mattress had gotten wet. We believe the water sprayed up by the wheel base. Would appreciate some compensation for it. We were told that we would be contacted the next day about this matter, But we have not heard anything so far.Marlene D.
Ensure the prebooked vehicle is AT THE REQUESTED LOCATION for pickup! Princeton rented my 26' truck to a walk-in the Day Before I needed it! Keremeous tried to contact them to arrange delivery,,, and was unable to reach them. I had to drive an extra 66 km for pickup! I AM NOT HAPPY!! You need to reimburse people for the EXTRA GAS in the tank upon return. I left A Lot of extra gas in the tank and it cost me many $$!Roger L.
Customer did not leave a comment.Keith M.