Awesome service!
GEORGE B
Customer Reviews for Kesha Travels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went there and there was a bunch of garbage laying around the front door. Was not empress. Had to call them to find out how to get into get the keys for the truck. She had to go to another door to let me in
DANIEL GEven though the contract states policies the customer service should still review return policies for after hours. I was pretty upset I was charged for a late return even though I had the truck returned on the same day I rented it all due to the fact that I didn’t close the contract on return. Moving day is exhausting and busy so some courtesy in reviewing that would be great. I returned a truck the same way a few weeks prior and did not close the contract as I didn’t know I had to and was not charged this fee at a different location. Also this location tried to pre charge me for 20 kms saying it’s a minimum. I have rented two trucks previously within the last 60 days and no one had ever stated that. Pretty dissatisfied to say the least.
LESLIE RThe trailer was not road worthy. A defective tire caused the trailer to bounce and bang on the hitch at almost any speed above 20kmh. Suffice that my rear view mirror vibrated from it. A late dropoff was due to speed being reduced to 77-78 kmh to minimize vibration. I dont think U HAUL will be my 1st choice next time
MICHAEL PN/A
JAMES OI made a reservation with my credit card several days before I travelled up there and U-Haul confirmed my reservation. When I arrived U-Haul then contacted me to tell me trailer was no longer available at that location so I then had to go to a different location I was not familiar with. I had no help picking up trailer which was filthy from previous customer. One single person at a travel agency with lined up customers. In my business experience when you confirm a reservation with a customer you stick to it especially when the customer is traveling far from our of town. This was not professional on the part of your company and it is hard to forget whenever I need a similar service in the future
WAYNE SGreat. Customer service and friendly employees
STEVEN SAll is great just for one way drop of the truck is to high the price
MOHAMMAD EThe vehicle was very old and not in good condition of driving. Example the doors of the vehicle was not closing properly.
SHAUN DI had requested 2 dolly's and moving blankets. They were not in the truck. My pick up time was 6am. I had to come back in the middle of my move to get the blankets and the dolly. Was not impressed. As a result some of my furniture was scratched.
Miguel MVery knowlegeable and polite.
ARLENE SThank you Kesha Travels for great service.
RUSTAM UThe person at the satellite location was late, I guess he only shows up if there is a pick up? We came early to make sure the window was defrosted as we had an appointment to make (I was picking something up from the City). The vehicle was disgusting, there was spilled food on the console and the dash, the floor had what I assume was ketchup chunks. The back of the UHaul was covered in Fruit Loops, when I mopped it before using it, there was this nasty green stuff that mixed in with the water. And to top of off, worse of all in the entire experience, the breaks were totally DESTROYED. Pushing down on the breaks was like having to stomp as hard as you could, some old person is going to drive that and get into an accident. Worst U-Haul rental I've ever had, and I do that monthly or bi monthly.
Eric CDirty in the back. Then charged a cleaning fee after I used the van. Bad experience, won't use them again.
John BSo rude and disrespectful
Khawar Zthe back of the truck was unlocked and there were blankets loose in the back. I was worried I would be charged for using these. It would be better if the whole truck was locked and it was opened inspected with an employee at pick up. Everything else was good. The lady at the desk was very nice. I would use this location again.
VINCENT H