The staff were friendly and helpful, but the truck had garbage all over the back end of the truck. A homeless man had set up his things on the around and on the truck. My pick up location was supposed to be Scarborough, U-Haul changed it to Oshawa and didn’t notify us. We called and had to explain the situation to like 8 different people just to get the extra kilometres at no charge since we would be driving so much more. The customer service when you call U-Haul was absolutely terrible. Very obvious that nobody cares or wants to help you. Acted like it was very normal to expect a client to drive an extra 45 minutes out of their way to pick up a truck. I hope I never have to use U-Haul again.
SAMANTHA S
Kesha Travels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oshawa, ON L1J2J9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Poor management. Very irritated by Kesha, the lady at front desk.
SARAH BNo one was at this drop off location so I put keys in box
ERICH HOwner woudl not take Visa Debit. We had. to pay in cash. I had called uhaul the night before and was told Visa debit would be fine. My husband had to go get exact change as she was not able to give us $10 and change. Took up a lot of our time as well. She never told us there's a lock on the truck till we got out there and my husband had to go back in and ask her what the code was to open it. It was all very disorganized.
Neil HAqui está a tradução para o inglês: I paid for 6 blankets, but they were not in the truck. There was no form or procedure at the time of pickup for me to report that the blankets were missing.
Marcelo N