Customer Reviews for Kevins Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kevins Automotive

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loronzo H.
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The price was really high .

Ruben S.
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Customer service was great and friendly. I organized a food drive to feed 600 families and needed a truck to carry the food. They accommodated me with an early pick-up.

Michelle G.
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Make sure their not getting charged for fuel if they filled the tank up past the starting fuel

kelly J.
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Customer did not leave a comment.

madison S.
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When I rented the truck it was to be dropped off at 3461 Central Ave. I had my emails and everything saying that. Once I went to drop off they said it was not for there. The owner changed my drop off to his other store which was completely unacceptable. When I called to speak to him he was overly rude! When I was talking he interrupted yell ma'am I didn't do anything!! He was so overwhelming rude I felt soo uncomfortable I had to hang up on him. He was someone who should not be in customer service.

Garret G.
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Customer did not leave a comment.

WILLIAM A.
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Customer did not leave a comment.

Sierra S.
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Truck was in bad shape it should not be on the road.

Jessica G.
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Customer did not leave a comment.

Candid K.
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Very misleading and manipulative.. stop with that!

Tony B.
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The mobile pickup isn't user friendly. I wasted an hour and 25 minutes trying to pick up the vehicle and sitting on hold for customer service. Another hour and 15 minutes try to return.

Jair M.
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Poor customer service!

Michael E.
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Customer did not leave a comment.

Carl H.
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Customer did not leave a comment.

Latisha S.
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Customer did not leave a comment.

mark R.
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joe N.
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Very satisfied with the process of renting the truck. It was easy, painless, and simple. People were very nice and helpful.

MARIAH R.
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Customer did not leave a comment.

nick B.
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Fuel level was not accurate when picked up. Had to put 5.5 gals to go 20 miles. Truck was not at location but 3 miles away. And when returned to location was charge mileage to retun Nack to the unit 3 miles away. Has to wait doe final bill, which is okay, but no opportunity to discuss fuel and mileage as location rep left to return the truck to the other location.

BRIAN L.
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Customer did not leave a comment.

Aranda C.
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I will ask them i like they truck it was big and nice for me and family

Martin P.
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Customer did not leave a comment.

sandra H.
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The vehicle rode well and no problems. Customer service was great. It was a pleasurable experience.

SANA H.
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Customer did not leave a comment.

rayshon L.
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They were so helpful

christina T.
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I was over charge for a cleaning when the u haul was dirty . And I the contact is different when it complete I was to be charge 19.95 for the van . Please call me 1194332922

rodolfo S.
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Customer did not leave a comment.

Kristin F.
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Customer did not leave a comment.

Marcela R.
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Excelente servicio

Asia D.
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Customer did not leave a comment.

Rasheeda C.
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Customer did not leave a comment.

ANTONIO N.
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I filled the online registration and still had to do it over at location, there shouldn't be the need to do the same process more than once!

Nelson H.
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very friendly and and I will go again

Eva G.
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Customer did not leave a comment.

bill S.
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Customer did not leave a comment.

Jim T.
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Eva G.
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Customer did not leave a comment.

Tamica G.
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This location was horrible! It was old, run down and cluttered! The lady who serviced me seemed irritated and it was a man who was inside that was sleeping on a couch right in the front area! Wow! I've never witnessed anything like that in my life! I wouldn't recommend this place to anybody! This was my first and last time doing business at this particular location!

vonda R.
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Customer did not leave a comment.

Stephen W.
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Online approval takes longer than expected.

Dennis B.
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Customer did not leave a comment.

juventino R.
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I have been a UHaul customer for years. I was treated like a complete stranger. I just moved back to Northwest Indiana and I still have an Alabama driver's license. They would not rent to me because of that. I had to disturb my brother-in-law to help me rent the truck. I have rented from other UHaul locations and never had issues. I also booked online and my reservation was accepted that way. I don't understand why they gave me such a hassle.

ramona G.
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Customer did not leave a comment.

christopher M.
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Customer did not leave a comment.

SIMON B.
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Customer did not leave a comment.

nicholas M.
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Evie H.
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Customer did not leave a comment.

Nathan B.
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This is a no nonsense location. They are always attentive and get you on your way with no stumbling. I go out of my area to give them my business. Nate Bowens

ENRIQUE D.
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Great service, we've used Kevin's a few times now. Everyone here is helpful, THE BEST!

christopher P.
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Customer did not leave a comment.

ENRIQUE D.
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Eveything perfect!

ENRIQUE D.
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Everything was perfect!

Angela H.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

John C.
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Overall great expeirience wouldnt change a thing very nice people.

ENRIQUE D.
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Great experience, helpful and informative. I am a returning customer and will continue to use this location!

everette L.
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It was by far the best experience I've had with a truck rental and I'm 52 years old so I've rented a few in my time.

Eva G.
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Thank you for your awesome customer service!

loronzo H.
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Customer did not leave a comment.

ROBERT K.
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For a small location, they were friendly and professional. Told me about the things I needed to know. Even though I was late, they were friendly

george C.
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Customer did not leave a comment.

LaSaundra S.
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Well I received the truck a notch before the Full Mark (even the retailer seen it). When I returned it (exactly the way it was), he did not back me up that it was on a notch before full. They charged me gas and took it out of my deposit

DAWN Z.
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Van was in excellent condition and very clean! Customer service was great! Highly recommended! Will definitely use them again when needed!!

David F.
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Very friendly people. No issues. Explained everything well. Fast check out.

ruth G.
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Customer did not leave a comment.

anthony C.
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Daniel L.
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Customer did not leave a comment.

Danny A.
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I was charged extra money when i purchased a package up to 100 miles and only went 75 miles got charged .89 cents per mile which made my bill higher than expected.i inquired about mileage and was told since i didnt use the 100 miles i dont get 100 mile deal price when i was told by person taking my reservation that this package would save me money......

loronzo H.
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Customer did not leave a comment.

Stephanie P.
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Customer did not leave a comment.

Clifton M.
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This was the rental experience from hell! The return of the vehicle was the best part of this experience. The person who took the reservation provided incorrect info and everyone after her was NO help! It took us 5 hours to finally get behind the wheel. This rental should be free considering the inconvenience we had to endure from 10;00 pm until 2:00 am.

Scott W.
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Kevin and I believe lady is his wife. Very nice people very helpful.

MARK S.
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Customer did not leave a comment.

Rita K.
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Service was quick; everything went smoothly. I would recommend renting a truck from Kevin's.

PHILLIP H.
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The truck was returned in the same condition when I picked it up and I was charged a cleaning charged all I moved was yields boxes in Ben's there was no debris and make sure the back was clean prior to dropping the truck off I have used U-Haul over a dozen times and I've never had this happen before this is the first time that has happened and is not actually a official U-Haul site

joann M.
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Customer did not leave a comment.

ted W.
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Just keep operating like you. Because it's quick and easy to rent at this location.

george D.
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Customer did not leave a comment.

jessica B.
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good service. will return

Margaret B.
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Friendly and knowledgeable. Convenient location. Effortless pick up and return. Have used this location before and will definitely utilize Kevin's Automotive/U-Haul again.

Robert G.
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Customer did not leave a comment.

Patrick C.
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Kevin was very helpful with our new truck. I will be using this location again.

mike S.
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Customer did not leave a comment.

Dennis B.
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Truck was new and clean very comfortable.

tanya A.
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Customer did not leave a comment.

calvin G.
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We're so happy to have found this location! We will be utilizing them whenever we need them! Thanks so much!

thomas S.
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Again I have used this location for my rentals and they are great. What is embarrassing is the U-Haul company that sends out the PDF file receipts that you can never open up. But when they want you to fill out a survey everything works just fine. Hopefully this place changes new vendors. Typical corporate Great America. I've tried to open up the files when I have rented and responded do the company but all's you got is how was our service. Just like this email won't get read

veronica A.
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Customer did not leave a comment.

Jose C.
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I have an out of state license and was never told by customer service to bring a copy of my lease agreement. Caused me to be behind my schedule more than 2 hours until I could show a copy.

Damien M.
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Customer did not leave a comment.

Julienne A.
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Kevin and his family were awesome! They made sure that we had everything we needed to make our move as smooth as possible! 2 thumbs up!

Belinda D.
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Customer did not leave a comment.

Cassandra J.
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Very nice, and quick

natividad G.
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Customer did not leave a comment.

natividad G.
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Customer did not leave a comment.

rick D.
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Nothing. Everything you could expect.

dorothy R.
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Cecilia K.
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Customer did not leave a comment.

Edward U.
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Nothing, perfect customer care!!!

Marcelle B.
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The only reason I wouldn't recommend this area is because of the parking. The area is so small if you dont know how to maneuver a 10footer you are in a world of trouble. Pulling out was a little dangerous due to cars parked in line of view. Not to mention the construction going on which made it a little more difficult getting the truck back in.

No reviews have been submitted for this location.

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