Customer Reviews for Kevins Automotive
(U-Haul Neighborhood Dealer)

617 reviews

4344 Hohman Ave   Hammond, IN 46327
(@ Gostlin)

(219) 852-0793

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 852-0793

4344 Hohman Ave
Hammond, IN 46327
(@ Gostlin)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The customer service was horrible. The man hung up in my face after I tried to ask a ?

SHENELLA P. 
Rating:
1.0

Your a bunch of rip offs and the employees there need some education in their lives. This is the hire you get when you don't hire people with knowledge. I am still fighting an late payment of $25.60 with your company. Bad company

JUANITA S. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

Have the dollies and furniture pads available.

Nickalus J. 
Rating:
4.0

Customer did not leave a comment.

RAUL A. 
Rating:
3.0

Not charge them twice

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

WANDA S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
1.0

Customer did not leave a comment.

JAVION W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

I scheduled online, very easy and convenient, would definitely use again.

Ricardo N. 
Rating:
5.0

Customer did not leave a comment.

victor R. 
Rating:
1.0

Inflate mileage before renting out, I have to call him back when I got to the outlot for actual pick up and let him know the mileage on the truck was higher than what he put down on the contract at his office. Over charged my card for made up cleaning fee. Kevin the owner is a scammer and criminal in my opinion.

COLLINS A. 
Rating:
4.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

CORREEN P. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H. 
Rating:
5.0

Customer did not leave a comment.

BILL J. 
Rating:
4.0

They took care of me and I had no complaints.

JIMMIE B. 
Rating:
3.0

We was late they were polite

LATASHA B. 
Rating:
4.0

The app is really difficult to navigate. It kept telling us we didn't have a reservation. We couldn't figure out how to say we had dropped off the uhaul in the app. If that could be explained more that would be really helpful. The van was great. Friendly service people to rent from. Very acceptable location.

Heather M. 
Rating:
5.0

Please contact me Viola Arrington back because my card was charged 110.40 two times.. which put my account in the negative. I did business with the Uhaul place located on 40 something in Homan Ave.

VIOLA A. 
Rating:
3.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

I would say that the vehicle that I rented was very clean and ran well, especially the air conditioning. I have nothing negative to say about this location. I will say that the owners are very kind, helpful, and professional.

Paulina H. 
Rating:
4.0

The return process was horrible. At the time of check-in we were told to leave the car transporter at the overflow location, but when trying to return the equipment the system was not letting us because were were at a different location (the place were all the paperwork was done). After an hour trying to reach you guys, we decided to leave the equipment at the original location. We had other things do, so it was very upsetting to sit there trying to reach someone for an hour.

YESICA V. 
Rating:
5.0

Friendly, fast service.

FRANK M. 
Rating:
5.0

They we're very helpful.

KURT B. 
Rating:
5.0

Everything was very easy and simple to use and understand

samuel M. 
Rating:
1.0

Didn't feel comfortable going to this location. They seemed very prejudice and unwelcoming. I will never rent from this location again!!

FRANCESCA M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

CHEKHANA W. 
Rating:
3.0

Equipment was at a separate location 5 minutes away.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

Very uncomfortable environment if you are a person of color . He didn't even want to give me the keys , they were in his pocket not the box .. he took a picture of my I'd and credit card with his personal phone , I will be contacting corporate to help me further thank you

Tauren G. 
Rating:
5.0

Kevin and family are the best

WILLIAM F. 
Rating:
3.0

Kevin was great help w my rental

JACQUELINE B. 
Rating:
5.0

Kevin's Auto was fantastic!

TODD B. 
Rating:
5.0

Customer did not leave a comment.

SHARMIKA K. 
Rating:
4.0

Vehicle was returned on time with gas and even extra but still amazed why my card was charged $30 extra. I need explanation on that

MOSUNMOLA A. 
Rating:
4.0

Customer did not leave a comment.

loronzo H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
5.0

Good location Easy to do. Truck is a little rough while driving but you expect that.

DANIEL R. 
Rating:
3.0

yes, hav the bed of truck swept clean without left ova debris, also the mats was very dirty n nt cleaned at all i mean at least swept out maybe a wipe dwn, inside door pockets nded cleaning debris out....

PHYLLIS S. 
Rating:
2.0

Customer did not leave a comment.

Ikeisha H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Kevin is awesome. Great service.

ANNA G. 
Rating:
4.0

Customer did not leave a comment.

George A. 
Rating:
1.0

Truck stopped on me and now you guys are trying to charge me !!

Samiyyah M. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
2.0

You need to know the equipment and vehicles your working with so that you can better serve yoir customers.

Tyree C. 
Rating:
5.0

Customer did not leave a comment.

cristian A. 
Rating:
2.0

Why was I charged cleaning fee

GEOFFREY L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

tjena J. 
Rating:
5.0

Customer did not leave a comment.

TAIT V. 
Rating:
5.0

Great customer service.

michelle B. 
Rating:
5.0

Never have a problem always fast service

KEVIN P. 
Rating:
5.0

They took very good care of me and even helped me park! I came in today a few minutes past 9am and they took care of me quick fast and in a hurry so I could return the U-Haul! Would definitely recommend them to anyone in town !

Avila N. 
Rating:
5.0

Customer did not leave a comment.

CORDELL C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

All the move was easy

raymond S. 
Rating:
4.0

The owners are very nice but the help is very rude

Ricardo M. 
Rating:
4.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

The price was really high .

loronzo H. 
Rating:
5.0

Customer service was great and friendly. I organized a food drive to feed 600 families and needed a truck to carry the food. They accommodated me with an early pick-up.

Ruben S. 
Rating:
3.0

Make sure their not getting charged for fuel if they filled the tank up past the starting fuel

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

kelly J. 
Rating:
1.0

When I rented the truck it was to be dropped off at 3461 Central Ave. I had my emails and everything saying that. Once I went to drop off they said it was not for there. The owner changed my drop off to his other store which was completely unacceptable. When I called to speak to him he was overly rude! When I was talking he interrupted yell ma'am I didn't do anything!! He was so overwhelming rude I felt soo uncomfortable I had to hang up on him. He was someone who should not be in customer service.

madison S. 
Rating:
2.0

Customer did not leave a comment.

Garret G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
2.0

Truck was in bad shape it should not be on the road.

Sierra S. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
1.0

Very misleading and manipulative.. stop with that!

Candid K. 
Rating:
3.0

The mobile pickup isn't user friendly. I wasted an hour and 25 minutes trying to pick up the vehicle and sitting on hold for customer service. Another hour and 15 minutes try to return.

Tony B. 
Rating:
2.0

Poor customer service!

Jair M. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Carl H. 
Rating:
4.0

Customer did not leave a comment.

Latisha S. 
Rating:
4.0

Customer did not leave a comment.

mark R. 
Rating:
4.0

Very satisfied with the process of renting the truck. It was easy, painless, and simple. People were very nice and helpful.

joe N. 
Rating:
5.0

Customer did not leave a comment.

MARIAH R. 
Rating:
3.0

Fuel level was not accurate when picked up. Had to put 5.5 gals to go 20 miles. Truck was not at location but 3 miles away. And when returned to location was charge mileage to retun Nack to the unit 3 miles away. Has to wait doe final bill, which is okay, but no opportunity to discuss fuel and mileage as location rep left to return the truck to the other location.

nick B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

I will ask them i like they truck it was big and nice for me and family

Aranda C. 
Rating:
3.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

The vehicle rode well and no problems. Customer service was great. It was a pleasurable experience.

sandra H. 
Rating:
5.0

Customer did not leave a comment.

SANA H. 
Rating:
5.0

They were so helpful

rayshon L. 
Rating:
1.0

I was over charge for a cleaning when the u haul was dirty . And I the contact is different when it complete I was to be charge 19.95 for the van . Please call me 1194332922

christina T. 
Rating:
5.0

Customer did not leave a comment.

rodolfo S. 
Rating:
5.0

Customer did not leave a comment.

Kristin F. 
Rating:
5.0

Excelente servicio

Marcela R. 
Rating:
4.0

Customer did not leave a comment.

Asia D. 
Rating:
5.0

Customer did not leave a comment.

Rasheeda C. 
Rating:
5.0

I filled the online registration and still had to do it over at location, there shouldn't be the need to do the same process more than once!

ANTONIO N. 
Rating:
5.0

very friendly and and I will go again

Nelson H. 
No reviews have been submitted for this location.

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