The extra charges were out of hand . I did call n apologized for leaving da interior light on. I turned it on to make sure I left it clean n how I got it. But I feel I was over charged for something I apologized for so I wouldn’t recommend U-HAUL to no one PERIOD.
Jose Prado
Customer Reviews for Kevins Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told the after hours fee would be waved. $20 charge. I would have dropped it off in the morning then Not cool
Paul PanicaliKevin the owner is a scammer.. I rented a 15ft truck that had to be swept out before I was able to use it. The son Kevin Jr did sweep it out for us, and we swept it out after we were done as well, but they still charged us $25 for cleaning.. also unable to do the ‘app’ checkout after hours .so they charged me another $20 dollars for late return although it was returned on time.. I made a point to look into cameras when returned truck and point out I was on time and yet he still charged me because I wasn’t able to do lot on app.. he said not his problem call corporate.. everything I brought up he said call corporate.. I am not the first to give this guy a bad review.. there are many UHaul in the area.. do not use him!
george dosenThe guy refused to give me my deposit back. He cursed at me and was really disrespectful! I would really suggest for people to not rent anything from this location!!
Caroline RiveraNothing,well done.
William SevereKevin was nice and cordial. Very easy to deal with. Thanks Kevin!
Juan RochaGood customer service 👍🏽
RENEE HENDERSONNone...very professional
Alex CastanedaMr Kevin is great no need to do any type of improvement
Maurilio GarciaReally Nothing were opened on time. Kevin Was polite knowledgeable. Fast, and I was on my way.
KARYN HILDEBRANDThe people at the U-Haul were very nice they have nothing to improve thank you 👍✌️
Rosa HerreraThis gentleman was very nice and professional! I would definitely return to this business!
soila silvaEverything was good!!
EDNA CUMMINGS-WATTSThank you for all your help!
Michelle CamposProfessional and efficient.
Carolyn EldersProfessional owners even tho the office is a bit messy.
Carolyn EldersJust to give the right code for vehicle keys. Wasted half hour thinking the lock was faulty with code given when after speaking to customer care for 10 minutes they just gave me a different code and it work.
Daniel LaraI was advise that the truck was not received and I was also told that I didn’t go through the app I did go through the app and I was still charged a fee it was horrible customer service and there was a glinch in the system. The reps argued with me back and was very rude
PRECIOUS WASHIGTONI was always told, "If it's not broken, don't fix it". I had such a good experience with 'Kevin's, that I rented from them a 2nd time in the same month, and will rent from them again if and when I need a truck rental. Easy pickup and return. The price was the same as quoted. No surprised extra fees.
WIlliam WardEverything
Adrian FloresNothing to me
sharon mcknucklesDo not need to improve anything. Everything was perfect.. I thank you!
DEBRAH PANGBURNI can't think of anything that was missed. Associates were clear on everything. I was in & out quickly & no issue on return.
Jesse TorresI was very happy with the service
LATISHA STRIBLINNothing, everyone was courteous and professional.
daniel velazquezBest place to rent trailer cool people get you set up quickly
Johnny RamosWe didn't receive any of the moving accessories we had ordered. Our move was planned weeks in advance and we assumed that we would have the necessary dollys with our reservation. When these were not available and no attempt was made by uhaul to locate and get the items to us, it screwed up our move. Uhaul really let me down this time.
Steven NeelI will never use this Location again
Alexis TaylorI had trouble with downloading the app and getting the code to pick up the truck outside of regular business hours. Otherwise, I had a great experience.
Rita Krilichgreat , fast service
Steve MaldonadoThank you for everything
angel ortizReally nothing needs to change you guys are wonderful that's why I chose u guys and my family and friends thank you for everything
angel ortizCharged me a different price and was rude and nasty about it
ASHLEY GORDONI originally ordered an appliance dolly and upon receiving the truck there was only a normal dolly inside.
Donald DowlingThank you
Samuel GomezJrThe truck smelled like someone smoked in it constantly, but honestly, I have rented 4 trucks in this 2021, 2022 and they all smelled like an ashtray. I sprayed it down with cherry odor eliminator and it was tolerable.
Reuben BlokerCustomer service was fantastic.
Pamela HARRISKevin went above and beyond for me I really appreciate the service.
Kevin PoindexterI have no complaints, everything was on point from equipment pick up the drop off.
FRANK STEVENSONfasst and rapid.
COREY SANDERSGreat experience
Haston PhilpotWas a ale to get in and out
BRYANT MilonI had no problem I was even able to keep it over night after short notice.
Victoria WadeThe customer service was horrible. The man hung up in my face after I tried to ask a ?
SHENELLA PARKER-PETERSYour a bunch of rip offs and the employees there need some education in their lives. This is the hire you get when you don't hire people with knowledge. I am still fighting an late payment of $25.60 with your company. Bad company
JUANITA SANTOSHave the dollies and furniture pads available.
Nickalus JanigaNot charge them twice
DEBORAH SAMUELS