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Customer Reviews for KGT Auto & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First of all, Customer Service told me the truck would be there and when we got there, it was not so they had to upgrade us for free, but the point is the truck wasn’t there even after I was told it would be nobody gave us the code it was just a mess
Jeffrey HTrailer was buried in the weeds and difficult to get back onto the street due to other equipment/cars in the yard. I had to help lift the trailer tongue, good thing i didnt send my wife or we couldnt have gotten it on the ball hitch. It was heavy and I tweeked my back. At drop off the person said our chains were not on right. So he did not do a thorough job inspecting. No pin to lock the ball hitch down and he didnt have one. One tire sure didnt look even when I was on the road - looked warped.
brad mMike was very friendly and efficient. There were several different types of trucks to choose from. He had exactly the singe truck I needed, and it was very affordable. The truck did have a dirty windshield, but not so bad that I couldn't see.
Diane EExcellent customer service! Highly recommend KGT auto and tire for U-Haul needs!
Michelle MThey were closed when I dropped off the truck.
JOSEPHINE RThey were helpful in letting me know ow what I needed to do to get the trailer properly connected to my car..
Michael FI dropped off during their work hours and no one was there. Overall a good experience
Bill WPerfect
Joshua MThe personnel at this location went above and beyond to ensure my rental met mt needs. They did a great job. I wish U-Haul would would invest in website improvement as its functionality is pathetic. The logic flow is choppy and results are inconsistent.
DAN RThe truck was not available at the requested time. It was returned about 2 hours late. I did not receive a confirmation call the day before the rental was due to be picked up.
ZITA BI rented a uhaul on june 25th in mangum ok and turned it in on june 28th in camden oh. I was chargedon aug 2nd $480. Mike in camden oh uhaul said it was a mistake but yet i'm going to be out the time to take u haul to court to get my money back
johnnie jOwner was 1.5 hours late so I had to wait in the packing lot
Elizabeth HNo ratings as I dropped off a return trailer after hours.
Arlie C24/7 process was so slow. I had to provide people to contact and passport to rent a truck? Ridiculous. I will never use that process again and will look for alternate carriers next time. Very displeased withe website and rent pickup.
Kevin CProvide fully clean equipment and location.
Jorge RMobile check in didn’t work for pick up/drop off
Brock SFriendly
Shelly M