Customer Reviews for Khawaja Brothers
(U-Haul Neighborhood Dealer)

612 reviews

8009 Old Statesville Rd   Charlotte, NC 28269

(704) 596-1476

Office Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(704) 596-1476

8009 Old Statesville Rd
Charlotte, NC 28269

Services at this Location:

Office Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, this location was very friendly and welcoming.

LACHELLE C 
Rating:
3.0

No personnel were there. After hours drop

Ava M 
Rating:
4.0

N/A

PIPER S 
Rating:
5.0

The guy who checked my rental back in was perfect! No problems here.

WENDY M 
Rating:
5.0

Easiest way to go!

KESHA M 
Rating:
5.0

The gentlemen at this place were so helpful. In hooking up.

RANDY S 
Rating:
5.0

Customer did not leave a comment.

SPENCER B 
Rating:
5.0

Customer did not leave a comment.

BROU K 
Rating:
5.0

Wasif Khawaja handled my return. Honestly, he went above and beyond, very personable, kind and so helpful. This is a mechanic shop as well and all the guys were very happy. This is a happy place. I will be bringing my car there. Thank you Wasif!!

JERI B 
Rating:
4.0

The only down side the inside was dirty I just had a few things to move but if this was serious move I would had brought u haul back for a re fund.

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

Tonya G 
Rating:
4.0

They could do a better job of cleaning out the trucks .

RICHARD H 
Rating:
4.0

Customer did not leave a comment.

DARRYL H 
Rating:
1.0

We were charged for a lost key that was not lost. When we returned the u-haul van, the key was given to the gentleman at the counter. There was only 1 key given at pick up and 1 key was returned at drop off. Unable to reach the location to discuss the error and unable to leave a message. The corporate help line could only create a complaint and create a complaint.

LEE D 
Rating:
5.0

Customer did not leave a comment.

NICOLAS T 
Rating:
5.0

Customer did not leave a comment.

LILY I 
Rating:
5.0

Customer did not leave a comment.

Derrick R 
Rating:
4.0

Customer did not leave a comment.

BHASKARARAO B 
Rating:
5.0

Customer did not leave a comment.

THESHA W 
Rating:
5.0

Customer did not leave a comment.

SEAN H 
Rating:
5.0

Customer did not leave a comment.

LaToya W 
Rating:
3.0

Customer did not leave a comment.

DAQUARIUS M 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

I had an excellent experience

NICOLE M 
Rating:
1.0

Customer did not leave a comment.

PATSY S 
Rating:
4.0

However, y'all don't have Dolly's available and still charged me for the dolly I couldn't rent and still got overcharged on the initial rental.

Eliza A 
Rating:
5.0

Customer did not leave a comment.

SONIA S 
Rating:
1.0

I was charged an additional charge

BRITTANY J 
Rating:
3.0

Very pleasant staff.

KAREN W 
Rating:
3.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY O 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B 
Rating:
4.0

Customer did not leave a comment.

LATINA S 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA J 
Rating:
5.0

Great customer service

KIMBERLY D 
Rating:
4.0

Make sure the gas tank is full.

PAULA B 
Rating:
5.0

Customer did not leave a comment.

ROMIE T 
Rating:
5.0

Customer did not leave a comment.

KISHA S 
Rating:
1.0

If you arrive with low expectations for customer service and don’t mind being on the receiving end of Eddie’s condescending tone and profanity-laced remarks, you’ll do just fine renting from this company. However, if respectful communication and basic professionalism are important to you, you may want to consider another U-Haul provider.

JOHN R 
Rating:
2.0

One of the headlights on the truck I rented didn’t work, and I didn’t realize it until it got dark. We were out near the lake in North Carolina, and it was pitch black. By the time we noticed, the location was closed and there was nothing we could do. We had to drive a separate vehicle in front of the truck just to safely see the road. That’s extremely unsafe, and it should’ve been caught during your pre-check. I’m requesting compensation for this dangerous and stressful experience. Please inspect your trucks more thoroughly in the future.

JAMARI H 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

The tire 🛞 pressure warning light came on while in use.

Simone T 
Rating:
5.0

Good customer service 👍🏻

YASIN T 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
5.0

Customer did not leave a comment.

Stephan R 
Rating:
5.0

Customer did not leave a comment.

MIRGHANI M 
Rating:
3.0

Customer did not leave a comment.

DANNY G 
Rating:
5.0

Customer did not leave a comment.

MARIO A 
Rating:
5.0

I was met by an employee when I pulled onto the property, and my rental was closed out on the spot. Very nice gentleman who gave me a lot of information about the area, his rental business. The whole process could not have been easier!

Mike C 
Rating:
5.0

Customer did not leave a comment.

MARKELL S 
Rating:
4.0

Customer did not leave a comment.

NICOLE F 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R 
Rating:
5.0

Gentlemen that helped was great, friendly, and helpful.

Todd S 
Rating:
5.0

Customer did not leave a comment.

VISHAL B 
Rating:
4.0

Customer did not leave a comment.

VANIQUE B 
Rating:
4.0

Good

LATOYA Y 
Rating:
4.0

Kindly and gentle

Semih U 
Rating:
4.0

Customer did not leave a comment.

GWENETH B 
Rating:
5.0

Customer did not leave a comment.

MICHELE G 
Rating:
5.0

Customer did not leave a comment.

TIFFANY G 
Rating:
5.0

Requested an appliance dolly but did not receive. Refund was issued but maybe checking complete order in the future.

JEREMY N 
Rating:
3.0

Easy drop-off location. Kind of sketchy area, but simple park the truck, drop the keys, and drive away process.

CATHERINE M 
Rating:
5.0

Customer did not leave a comment.

HIMANSHU Y 
Rating:
4.0

The truck must be delivered at the time specified in the contract for delivery.

MOHAMMAD G 
Rating:
4.0

Customer did not leave a comment.

DHEERAJ T 
Rating:
5.0

Customer did not leave a comment.

Rykei M 
Rating:
3.0

Customer did not leave a comment.

CHARLES T 
Rating:
5.0

Very friendly and knowledgeable

JAMES J 
Rating:
5.0

They were accommodating, funny & efficient, as well as quick.

Michelle H 
Rating:
5.0

Excellent customer service

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Nail B 
Rating:
2.0

Difficulty contacting location by phone. Truck had a few dings in it. The loading door was very difficult to open and close because the cable in the right side was damaged.

DOROTHY D 
Rating:
4.0

Customer did not leave a comment.

JEFFREY J 
Rating:
5.0

Owner and staff were great. I was disappointed that they did not have any Dolly’s or Moving blankets.

ERIC E 
Rating:
5.0

No improvements are needed. Excellent customer service! 👍

NEHEMIAH G 
Rating:
5.0

Customer did not leave a comment.

JADARIOUS R 
Rating:
5.0

Customer did not leave a comment.

Roshawna W 
Rating:
5.0

Customer did not leave a comment.

Wesley G 
Rating:
5.0

Customer did not leave a comment.

ALEXIS B 
Rating:
5.0

No issues and very well-informed on how to go about my rental. This was an incredibly helpful option on short time.

DESMOND B 
Rating:
3.0

Please call them for rates, because I made an online reservation but when checking in there, they are quoting a different higher price for the same reservation and for the same size of the truck.

SHIVAKUMAR V 
Rating:
5.0

Customer service was great

DAMARCUS W 
Rating:
5.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Customer did not leave a comment.

AMETHYST J 
Rating:
4.0

Customer did not leave a comment.

ARGENIS D 
Rating:
5.0

Great group of guys!

DWAYNE G 
Rating:
4.0

Customer did not leave a comment.

BRYAN D 
Rating:
5.0

Customer did not leave a comment.

MONIQUE R 
Rating:
5.0

Customer did not leave a comment.

Niktasha H 
Rating:
5.0

Customer did not leave a comment.

TWANA G 
Rating:
1.0

Truck smelled like tobacco, weed and ash smoke and the employees scammed me out of money. They said the gas tank was half full, and when I got in and turned it on, it was not (I have photo evidence).

EVAN F 
Rating:
4.0

Customer did not leave a comment.

Nicole H 
Rating:
5.0

Customer did not leave a comment.

TAMILSELVAN V 
Rating:
5.0

Customer did not leave a comment.

DAVID Q 
Rating:
5.0

Great customer service, this location always looked out for me.

CHARLES T 
Rating:
4.0

Customer did not leave a comment.

Peggy M 
Rating:
4.0

Great guys to work with!

GEORGE K 
Rating:
4.0

Customer did not leave a comment.

MARJORIE M 
Rating:
5.0

Customer did not leave a comment.

Michael H 
No reviews have been submitted for this location.
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