They were accommodating, funny & efficient, as well as quick.
Michelle H
Customer Reviews for Khawaja Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
ROBERT SDifficulty contacting location by phone. Truck had a few dings in it. The loading door was very difficult to open and close because the cable in the right side was damaged.
DOROTHY DOwner and staff were great. I was disappointed that they did not have any Dolly’s or Moving blankets.
ERIC ENo improvements are needed. Excellent customer service! 👍
NEHEMIAH GNo issues and very well-informed on how to go about my rental. This was an incredibly helpful option on short time.
DESMOND BPlease call them for rates, because I made an online reservation but when checking in there, they are quoting a different higher price for the same reservation and for the same size of the truck.
SHIVAKUMAR VCustomer service was great
DAMARCUS WGreat group of guys!
DWAYNE GTruck smelled like tobacco, weed and ash smoke and the employees scammed me out of money. They said the gas tank was half full, and when I got in and turned it on, it was not (I have photo evidence).
EVAN FGreat customer service, this location always looked out for me.
CHARLES TGreat guys to work with!
GEORGE KPossibly some seating while waiting for other customers to finish with their rental. Also availability to a clean restroom
jim lThey some nice and respectful people at that location.
RICHARD HExcellent staff! They made this quick and easy and extremely helpful. I would highly recommend this business.
JODI WThe truck was perfect, we got everything in one load & everyone was great!
Vaughn PThe people at the desk, they are very friendly.
CHANDRASEKHAR RParking was a bit tight but the overnight process was perfect
Paulette EGreat location great staff abundant well maintained equipment
Shermaine LAll employees were very polite and the transaction was run perfectly!!! THANKS KEN
KENNETH SExcellent truck delivery process. Figure out how to stay stocked in moving blankets for pre orders.
JAMIE PA few suggestions that could improve this location’s experience with customers would be to provide more room for parking for customers while they are coming to process their rental transactions. Secondly, when I returned my rental trailer, I was concerned of a possible thief because there was not a gate or security to lock up the equipment until the next day and I would not want to be held liable for the equipment/trailer being missing. But I was told that there are cameras all around the area. So, thank you.
ANTHONY DHighly recommended so welcoming and willing to help
JERICA WEffortless, efficient and friendly! Thanks again!
MORGAN CVery easy to switch from 10’ to 15’ at last minute. And needed that room! Very nice guy and great service
Richard GThe gentleman who waited on me was professional and very helpful.
JAMES SGood experience! Will definitely rent from them again.
CELESTE ZThe truck smelled like animals were in the truck and straw was in the truck. I had to sweep and spray Lysol before movers could load the truck.
Yolonda GThe engine light was on the truck I was issued to use . I have yet to see the money I was supposed to get back returned to me because I used a cash app card for my purchase on the truck they said it would take 100 dallors out and then once the truck was returned then the difference between the truck rental out of the 100 dallors the difference would be returned i got the truck back before 5pm and here it is 10:30 pm at night and still have not seen the balance returned to me. Not a happy person right now .
JAMES BGreat customer service Clean and well maintained equipment
LA GDon’t charge customers for a two day rental
DERRICK MI love renting from this location! It's the second time I've rented a trailer, and it's much quicker and easier than other U-haul locations that I've been to. They are very helpful get you going quick, while ensuring that the equipment is hook up and 100%.
JOHN YVan was dirty. Upon returning it it was brought to my knowledge the van should not have been rented it needed to be serviced. However I was able to complete my task.
Viola JGreat workers. Friendly and helpful!
RAMONA JFriendly staff, but the location and layout of the office and lot left a lot to be desired.
ALAN BExcellent customer service, easy process.. will use this location again!
DEVON GAll good and nice
Auras DFast, friendly and knowledgeable! Thank you
SHAWANDA BThere is nothing, you service goes over and beyond
TRACEY CStaff was well knowledgeable.
LARON GThere were dirty mattresses and comforters in the back of the truck when I opened it for the first time. Cabin was clean and customer service was good. Still had to take the time to clear the back of the truck bc it seems as though someone was living there. Lighter, mattresses, comforter and lollipops.
Ryeon WWonderful service! Highly recommend. Everyone was so helpful!
KELLY RThe movers I had were AMAZING! They were quick and efficient. Rob and his crew did an amazing job and they did it FAST!
Brian CThe reservation pick up was fast and convenient.
BEVERLY H1. The truck was parked on the fat back of the lot & was surrounded by mud! I had to wk through mud just to take pre trip photos. 2. I reserved a utility & appliance dolly but arrived to he told they had no utility dollies. 3. I had to walk to the back to identify the correct truck number, then go way back inside to get the key. The point of mobile pick up is to skip the line & I couldnt because I had to get the key. 4. I was told to get my own dolly from the front of the building and was expected to drag it through the mud...which I wasn't doing. So after having to climb through the passenger seat due to the large mud pile on the drivers side, I pulled to the front to grab the dolly to insert it in the back myself. The inside of the truck was not cleaned & you could tell because the steering wheel was DISGUSTING with some sort of drippings from prior renter I suppose 5. On return of the truck my phone had died so I was unable to do post trip photos & now I open my receipt to see they refunded the utility dolly however they are trying to charge me for gas which is super incorrect. I actually returned the truck with a little more gas than what was in it on pick up!!!! 6. I have rented from this location before but I believe this is new management. I will not be renting from here again!! I'd rather pay additional mileage than deal with such poor customer service & overcharging.
Karmen T