If you arrive with low expectations for customer service and don’t mind being on the receiving end of Eddie’s condescending tone and profanity-laced remarks, you’ll do just fine renting from this company. However, if respectful communication and basic professionalism are important to you, you may want to consider another U-Haul provider.
JOHN R
Customer Reviews for Khawaja Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the headlights on the truck I rented didn’t work, and I didn’t realize it until it got dark. We were out near the lake in North Carolina, and it was pitch black. By the time we noticed, the location was closed and there was nothing we could do. We had to drive a separate vehicle in front of the truck just to safely see the road. That’s extremely unsafe, and it should’ve been caught during your pre-check. I’m requesting compensation for this dangerous and stressful experience. Please inspect your trucks more thoroughly in the future.
JAMARI HThe tire 🛞 pressure warning light came on while in use.
Simone TGood customer service 👍🏻
YASIN TI was met by an employee when I pulled onto the property, and my rental was closed out on the spot. Very nice gentleman who gave me a lot of information about the area, his rental business. The whole process could not have been easier!
Mike CGentlemen that helped was great, friendly, and helpful.
Todd SGood
LATOYA YKindly and gentle
Semih URequested an appliance dolly but did not receive. Refund was issued but maybe checking complete order in the future.
JEREMY NEasy drop-off location. Kind of sketchy area, but simple park the truck, drop the keys, and drive away process.
CATHERINE MThe truck must be delivered at the time specified in the contract for delivery.
MOHAMMAD GVery friendly and knowledgeable
JAMES JThey were accommodating, funny & efficient, as well as quick.
Michelle HExcellent customer service
ROBERT SDifficulty contacting location by phone. Truck had a few dings in it. The loading door was very difficult to open and close because the cable in the right side was damaged.
DOROTHY DOwner and staff were great. I was disappointed that they did not have any Dolly’s or Moving blankets.
ERIC ENo improvements are needed. Excellent customer service! 👍
NEHEMIAH GNo issues and very well-informed on how to go about my rental. This was an incredibly helpful option on short time.
DESMOND BPlease call them for rates, because I made an online reservation but when checking in there, they are quoting a different higher price for the same reservation and for the same size of the truck.
SHIVAKUMAR VCustomer service was great
DAMARCUS WGreat group of guys!
DWAYNE GTruck smelled like tobacco, weed and ash smoke and the employees scammed me out of money. They said the gas tank was half full, and when I got in and turned it on, it was not (I have photo evidence).
EVAN FGreat customer service, this location always looked out for me.
CHARLES TGreat guys to work with!
GEORGE KPossibly some seating while waiting for other customers to finish with their rental. Also availability to a clean restroom
jim lThey some nice and respectful people at that location.
RICHARD HExcellent staff! They made this quick and easy and extremely helpful. I would highly recommend this business.
JODI WThe truck was perfect, we got everything in one load & everyone was great!
Vaughn PThe people at the desk, they are very friendly.
CHANDRASEKHAR RParking was a bit tight but the overnight process was perfect
Paulette EGreat location great staff abundant well maintained equipment
Shermaine LAll employees were very polite and the transaction was run perfectly!!! THANKS KEN
KENNETH SExcellent truck delivery process. Figure out how to stay stocked in moving blankets for pre orders.
JAMIE PA few suggestions that could improve this location’s experience with customers would be to provide more room for parking for customers while they are coming to process their rental transactions. Secondly, when I returned my rental trailer, I was concerned of a possible thief because there was not a gate or security to lock up the equipment until the next day and I would not want to be held liable for the equipment/trailer being missing. But I was told that there are cameras all around the area. So, thank you.
ANTHONY DHighly recommended so welcoming and willing to help
JERICA WEffortless, efficient and friendly! Thanks again!
MORGAN CVery easy to switch from 10’ to 15’ at last minute. And needed that room! Very nice guy and great service
Richard GThe gentleman who waited on me was professional and very helpful.
JAMES SGood experience! Will definitely rent from them again.
CELESTE ZThe truck smelled like animals were in the truck and straw was in the truck. I had to sweep and spray Lysol before movers could load the truck.
Yolonda GThe engine light was on the truck I was issued to use . I have yet to see the money I was supposed to get back returned to me because I used a cash app card for my purchase on the truck they said it would take 100 dallors out and then once the truck was returned then the difference between the truck rental out of the 100 dallors the difference would be returned i got the truck back before 5pm and here it is 10:30 pm at night and still have not seen the balance returned to me. Not a happy person right now .
JAMES BGreat customer service Clean and well maintained equipment
LA GDon’t charge customers for a two day rental
DERRICK MI love renting from this location! It's the second time I've rented a trailer, and it's much quicker and easier than other U-haul locations that I've been to. They are very helpful get you going quick, while ensuring that the equipment is hook up and 100%.
JOHN Y