Customer did not leave a comment.BRAD B.
Customer Reviews for Kids Under Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Heidi B.
The man running it couldn't even tell me how to view the pictures of the truck before I left to approve theme. And just wasn't very helpful in general.gary R.
I was not given a receipt that the trailer was turned in. I at first thought it was fast, easy, and convenient to turn in, but I few hours later I realized I had no proof that I turned in the equipment.Ricky B.
I was able to rent a trailer on the spot in less than 20 minutes, and cancel an earlier reservation because of a change in plans without any issues.CLIFFTON F.
Location did not have any ability to provide for customer service. Mud lot with vehicle traffic.Roy D.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.Stephan M.
Customer did not leave a comment.richard C.
Customer did not leave a comment.Melvin B.
Customer did not leave a comment.Bradd B.
Customer did not leave a comment.Robert H.
Follow up with the system reservation so clients don't have to do the whole process again. Be ready on customer Arabia arrival.Luis M.
Customer did not leave a comment.RICHARD S.
Awesome owner! The trailer drop off was too easy.Clayton S.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Victoria M.
Self checkout took l little longer to do than I expected. Check in also. Lots of pictures.Scott S.
Customer did not leave a comment.LEINA A.
Customer did not leave a comment.Willard H.
Customer did not leave a comment.ryann T.
Clean up and organize.Matthew W.
Customer did not leave a comment.Howard M.
Customer did not leave a comment.Yvonne B.
Customer did not leave a comment.ELLERY C.
Customer did not leave a comment.Aaron James M.
Had to go look for the attendant! Other than that it was goodRodger G.
Customer did not leave a comment.Jack E.
Everything went smoothly.roy Y.
NEED TO UPDATE TO THE CURRENT ADDRESS.tuyen T.
Their internet was extremely slow! Took forever to be processed. The windshield wipers were horrible. My friend had to follow my taillights because they were so bad in the rain he couldn't see.sally S.
Uhaul was dropped off with a little more than 3/4 tank which pick up came home with 3/4 tank. Not sure why there is s $7+ easy fuel charge.Kathy C.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.amy L.
Customer did not leave a comment.Chang H.
My uhaul experience was absolutely terrible, let's start from the beginning... On Friday May 25th we picked up our reserved 26ft uhaul and car trailer that we had rented out for 5 days as we were moving across the country. It was set to be due back on May 30th. The man informed us that should we get there early and turn it in early we would be reimbursed. Great we thought! So, The man went out (knowing we're making a 1100+ Mile journey moving an entire house and car in this truck) and picks the oldest 26ft box truck on the lot when there were newer ones sitting right next to it (which we were then later told at drop-off it was because they like to send out their older trucks and keep the newer ones in town-because that makes sense right? Send your older trucks out for the across the country journey) Anyway, the service man then quickly looked under the hood and topped off fluids and we were on our way home to pack our entire lives into this truck (including 2 caged cats who rode shotgun). Our trip from IN to OK was going to take us about 15 hours but with animals and a child (I was driving in our second car behind the truck with two dogs and the child) we knew we would have to stop overnight. So we set out in the early morning of Saturday May 26th. We got about 8-9 hours into the drive and decided to stay overnight at a pet friendly hotel in Missouri which was exactly half way. The next morning around 9am we set out again. We stopped about 30 minutes after leaving the hotel to get gas a truck friendly gas station. I filled my car and walked over to my husband who was still filling the uhaul and now had the hood opened. He stated that he believed the AC was going out because it wasn't cold but not hot either. So he checked the coolant and fluids and everything looked ok. So we loaded back up in the truck and continued our journey. A couple hours later I called him to see how he was doing, he now said the AC had completely gone out and that him and that cats were â€œsweating bulletsâ€. It was anywhere from 94-97 degrees that day driving across Missouri and into Oklahoma. I told him we would stop and that next rest area and I would try to call road side assistance in the mean time. I called roadside and the man that answered stated from the sounds of it our AC needed recharged and I had two options: stop in the now 97 degree heat and wait anywhere from 2-3 hours to have someone come to me and fix it (which he then told me state law says you cannot do an ac recharge on the side of the road, it had to be done in-doors, so I'm not sure where he expected me to stop) OR we could take it to any shop, have it fixed- pay out of pocket ourselves, and uhaul would reimburse us (yeah right). He asked if we had planned on stopping anywhere overnight to which I replied we stopped last night and we're now in the second leg of our journey so no, we would not be stopping for a long period again. We were out of options-we couldn't sit along the road in 97 degree heat wiBrandon M.