Customer Reviews for King Lumber
(U-Haul Neighborhood Dealer)

542 reviews

2 Meadow St   Goldens Bridge, NY 10526
(West of I684 ramp Drive into train station parking lot to end of lot)

(914) 401-6029

Location Hours

  • Mon-Fri: 7:30 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(914) 401-6029

2 Meadow St
Goldens Bridge, NY 10526
(West of I684 ramp Drive into train station parking lot to end of lot)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The folks at Kings Lumber were great.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHARLES S. 
Rating:
5.0

The Online after hours return website was near impossible to use, the pictures would not upload, I needed someone else to do it for me

John B. 
Rating:
5.0

Very helpful staff with very good service.

Krishan N. 
Rating:
5.0

The only thing that was annoying is the fact that you give the option to put in your license information and payment information, but then ask for it anyways at time of pick up. I didn't have my company card on me at the time and ended up having to put it on my personal.

JESSICAJOYCE P. 
Rating:
3.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Lovely

WILLIAMH K. 
Rating:
4.0

Customer did not leave a comment.

HARRY S. 
Rating:
5.0

Everyone is very helpful and made it easier to rent I would recommend this location to everyone

FREDERICKA K. 
Rating:
5.0

I did have an issue with after hour return but Tiffani at the 800 number resolved it to my satisfaction.

MICHAELA N. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

CHESTERL P. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

must convenient, will do it again.

JAMESE S. 
Rating:
4.0

The truck was dirty and had a bunch of cardboard stuffed behind the seats. The UHaul app crashed while finishing the checkout process. It took more than two hours to reach customer service on the phone.

William B. 
Rating:
5.0

Great service I'd highly recommend

ALLEN P. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

the uhaul pickup process is extremely stupid. but the location was good

mary Q. 
Rating:
4.0

Customer did not leave a comment.

FRANKR S. 
Rating:
4.0

The equipment as not clean as I noted in my pictures and comments when I checked it out in line. There was loose debris in the cargo area, there was dirt and fibers in the passenger seat and the cup holders had what appeared to be dried dirt. I broom swept the cargo area before returning and brushed off the seat. I did not clean the cup holder as I forgot to, but also felt that this should have been addressed by the location. Otherwise the vehicle was well maintained and performed as expected.

GREGORY W. 
Rating:
5.0

convenient and easy

Daniel B. 
Rating:
5.0

The staff at King Lumber were wonderful; went above and beyond!

Deirdre G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ C. 
Rating:
5.0

Just needed to be vacuumed

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

ANNA V. 
Rating:
3.0

It was really hard to get the lock box open in order to access the key with the provided passcode. I had to contact the chat feature who advised to 'wiggle' the lock, which ultimately after an incredible amount of effort did finally open but required 3 people to try it out first. I think the units should be updated or serviced so it is much easier to actually open the lock for key retrieval. Thanks.

Powell R. 
Rating:
5.0

Customer did not leave a comment.

LORIA D. 
Rating:
4.0

App is very awkward and time consuming for first time, but very computer literate user. An initial snafu with Dropbox pickup where no key was available. Following morning pickup (and return) were easy, with helpful staff at King Lumber. Cost as expectec

richard K. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

King lumber was excellent. Unfortunately the AC in the truck really was not working well and moving on a hot day was challenging. We were never able to cool off.

DONALDJOHN M. 
Rating:
5.0

The suspension on the vehicle was in poor condition making for a terrible drive. I feared that the contents I was transporting would be damaged.

Robert R. 
Rating:
5.0

My go to rental location. The guys at King Lumber are fantastic to deal with. Quick & easy in and out and ALWAYS friendly.

William M. 
Rating:
5.0

Everything was just about perfect.

JOEL W. 
Rating:
5.0

The only problem my head was that I had to drive from upper saddle River New Jersey to Golden Bridge to pick up my trailer which they told me I was going to pick up 5 miles away so that's the only complete they really have about U-Haul it's not the first time they did this to me but I keep on going back just like you touch a cut on your finger. But the people were very friendly at the place I had to pick it up in Golden Bridge

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

LISAG A. 
Rating:
5.0

Customer did not leave a comment.

joshua B. 
Rating:
5.0

Hard to get through to uhaul on the phone. Put on phone and call dropped several times

Joseph C. 
Rating:
3.0

only 1 person in the store was able to help with the pickup and returns of supplies even though there were 3 other works in the store. Was the only poor spot in the experience

CHARLESP P. 
Rating:
5.0

Customer did not leave a comment.

NERYARMANDO M. 
Rating:
5.0

Great service!

THOMAS W F. 
Rating:
5.0

The van had no USB port. I couldn't use my phone and it's GPS.

GEORGERAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

BRET P. 
Rating:
5.0

No blankets were available because previous driver let them get wet in rain storm, but staff was kind enough to give me some large empty boxes to use as separators between items of furniture. So, everything worked out.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
5.0

Customer did not leave a comment.

Allan G. 
Rating:
5.0

Customer did not leave a comment.

mario P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHT C. 
Rating:
5.0

Staff was very helpful and professional thank you.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

IRAR B. 
Rating:
4.0

Customer did not leave a comment.

vidal F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

JACLYNSARA G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

MARKEDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Service is excellent.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The employee that helped me made the rental very easy

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

I have rented from a number of location in northern Westchester in the past and very glad I found King Lumber. That will be my go to U-Haul location for ever!

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

dan D. 
Rating:
1.0

2 weeks ago pick golden Bridge location. Get a call on Friday. Car not gona be available there. Last week went to Mount Kisco.. Could not get trough on mobile network. I could not get the vehicle. So between both of those issues. I am not happy with you Haul. Imagine needing a van.You secured it properly then when you go pick it up you cant.. Put yourself in that position

THOMASJ III D. 
Rating:
5.0

Customer did not leave a comment.

SONJAJEAN L. 
Rating:
5.0

Excellent experience

Timothy B. 
Rating:
5.0

I dropped after hours Didn't see anyone

SCOTTWILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

BRACKEN F. 
Rating:
5.0

Fantastic people and service!!

william N. 
Rating:
5.0

Only issue is that when returning the vehicle, the online way of wrapping things up wasn't letting me enter some info so luckily King lumber was still open, so they told me to just leave the keys with them

KATHRYNA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

NENAD S. 
Rating:
5.0

Super easy all the way around

Harold P. 
Rating:
5.0

Customer did not leave a comment.

MARYANN D. 
Rating:
5.0

The only thing that could be improved is directions in opening the lockbox.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Excellent service. Thank you.

JOSEPHT C. 
Rating:
3.0

I was misinformed at pick up location (see other comment) on procedures of the drop off and had a challenging discussion with "Jamie" upon calling the 800# because the web address was not recognizing the location where i was. I was just advised "well you'll be charged $20 now since you put the keys in the box already". Very curt and unhelpful. Finally figured out the web address check in wouldn't work and had to download the app to get the photos uploaded. DID NOT need the key to do so. Also barcode on drop box would not scan. very difficult and unhelpful customer service experience. Drop off location was already known to me so Kings Lumber is great.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

NO IMPROVEMENT NECESSARY... THE GUYS AT KING LUMBER UHAUL ARE EXCELLENT!!! VERY SATISFIED

hudson V. 
Rating:
5.0

Wrarren is an excellent representation for uhaul

Daniel A. 
Rating:
5.0

Convenient, easy drop off.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

PAULAJEAN S. 
Rating:
5.0

I thought the online return process was tedious and long.

FREDERICKJAMES C. 
Rating:
5.0

Customer did not leave a comment.

JOHNDAVID L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

leslie W. 
Rating:
5.0

Customer did not leave a comment.

ORRY R. 
Rating:
5.0

They were very accommodating, pleasant, and prompt. Highly recommend them

RONALDJ III S. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNIANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY S. 
No reviews have been submitted for this location.

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