Customer Reviews for King Lumber

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of King Lumber

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JOHNA B.
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Truck # DC 2388T had over 150,000 miles on it and was in rough shape physically and mechanically. I do expect better equipment from U-Haul. It is time to retire this truck. The crew at King Lumber was very friendly and helpful, this review applies only to the truck itself.

PETERJ K.
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Customer did not leave a comment.

JOHNA N.
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I'm not happy with one of your procedures. When I returned the vehicle, no one checked the vehicle with me to see if any damage was present. I was told if there is any issue I would be contacted. They said that is the U Haul procedure. I'm not clear on that. Without me being present to agree or disagree with the assessment, how would I know what was found? Luckily, I didn't accept this and asked for someone to review the vehicle while I was there to give me a thumbs up or not. If this is how you do things, I would re evaluate. Its not fair to the customer. I am a business man and when I drop off a car the rental company ALWAYS reviews the car while I'm there.

Anthony K.
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it took me numerous calls and left waiting for almost 30 minutes and then call was ended without answering . When I arrived at the location to pick up at 4pm It took another hour and 15 minutes to access vehicle. This entailed numerous calls to u haul for assistance.

Alan W.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

ANTONIO B.
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Customer did not leave a comment.

TIMOTHY B.
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Customer did not leave a comment.

Eric M.
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Customer did not leave a comment.

Dwayne T.
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nicholas M.
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Customer did not leave a comment.

Ruth O.
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When I return the vehicle there was no email as stated to put in the information. I took my own pictures of the dashboard and of the truck and wrap the keys in a note saying what they were and I have the pictures if you need them. I put them in the return box. But the rental was an excellent experience. Thank you

jacob H.
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Pleasantly surprised to see how clean the van was

ROBERT A.
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Customer did not leave a comment.

RICHARDK B.
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BEST U-HAUL AROUND, WARREN WAS GREAT

MATHEW A.
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I still haven't heard back as to why there are extra charges

George R.
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Easy as pie at King Lumber. The van was a super nice new Ford.

Megan M.
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It took nearly an hour to be provided a combination code for key lock box, we had to wait until 9am for someone in NY area to provide number, we booked vehicle for 8am.... Directed to online chat, nobody responded? Waited forever in phone que. Suggest gaps in service at this location be reviewed.

Christopher V.
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Customer did not leave a comment.

Laura K.
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Customer did not leave a comment.

Robert M.
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They seem to always get it right.

RONYOSWALDO S.
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good Experience I call so when I get there it took 5 minutes and I was driving out with the truck, I recommend to anyone to this place

Michael M.
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Found a dorito chip under the front seat which was a bit funny/gross. Aside from that, the truck was clean! Also had to ask for the dolly and furniture pads on my order which was not a big deal, but had I forgotten to ask (which has happened to me before) I would not have been given this equipment.

ROBERT R.
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Customer did not leave a comment.

ROSE D.
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JEFFREY W.
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Customer did not leave a comment.

BRYAN R.
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Customer did not leave a comment.

Andrew H.
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Waiting for a Uhaul rep to call a second contact and "Approve" them was awful. It took 10 minutes, and we had no indication that the wait wouldnt be closer to an hour. What a horrible system. I will never be using Uhaul again. Everyone reading this, use Ryder instead.

MARIA G.
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There was a problem with the U-Haul customer payment system which delayed check-in.

Kevin C.
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Customer did not leave a comment.

RONA C.
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Customer did not leave a comment.

DAVID N.
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Customer did not leave a comment.

Heather S.
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Customer did not leave a comment.

Pamela V.
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JEFFREY W.
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Rosaria R.
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Curtis D.
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The location and the people at your King Lumber truck rental location were great. Even though the truck had ~148k miles on it was perfect and ran well. The only very minor complaint was that the rear lift gate was difficult to open and maybe needed alignment or lubrication. Besides that, my rental experience was outstanding.

ANTONIO B.
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Customer did not leave a comment.

samantha R.
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Customer did not leave a comment.

NIZARALIISMAIL V.
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Charged me twice for the same rental

David D.
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Stop moving pick up location every 24 hrs.. 3 change locations in 3 days is excessive

BERKELEYR C.
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NO improvements necessary! In these 'awkward' days of retail, the King staff are professional to the last detail; always worthy of repeat business, even moreso day by day going forward! Berkeley Cooley

pAUL P.
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Customer did not leave a comment.

jatinder D.
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I spoke to a representative when booking my rental at kings lumber. I told them I would be using more then 200 miles. They quoted me a price for a 15 foot truck. I return it less then 24 hours later they over billed me and charged fees. I talk to waren who told be they don't care. I can do what I want. I am putting dispute on this bill and will never go to kings lumber again. And u haul should teach these people how to talk to there customers Jatinder dhall

MICHAELRENE M.
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Customer did not leave a comment.

Peter H.
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Customer did not leave a comment.

Eric M.
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We reserved a truck but using the remote app was a nightmare. We had to wait for someone to assist us as the remote pickup did not work. We filled the truck up with gas on return to higher than the level it was when we picked it up and they still charged us for gas. We called to complain and they said they would return our call and they never did. Take pictures of EVERYTHING for proof- the dashboard and gas level especially. We have used UHaul before and it's always an issue. We'll be switching to another rental company. These guys are just lame. Additionally, after using services in a Baltimore location a couple of months ago, our credit card was hacked. Just BAD, BAD, BAD!

Suzanne T.
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No instructions on remote drop off and text message giving drop off location did NOT SAY IT WAS A REMOTE DROP OFF. NO INSTRUCTIONS GIVEN. HORRIBLE HORRIBLE HORRIBLE

JOSH G.
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Customer did not leave a comment.

Michael F.
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Cathy B.
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tom D.
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Well I use this location all the time, however yesterday I was having a hard time with the self pick up app and they basically refused to help me

Chris B.
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Warren was great!

Alex R.
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Customer did not leave a comment.

Eric S.
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I think the technology of picking up a truck without a person there is a good idea - however I faced two issues. First, after entering all of the information it took a half hour for the phone verification to the alternate number before I could get the lock combo. I tried using the messaging feature and nobody responded for a long period of time and called - the hold time was long and the rep was unable to help me because he 'didn't work in that department'. When i finally got into the truck, the blankets, dolly, and handtruck I had ordered weren't in it and I didn't have the time or patience to get back on the phone so I took it as is and did my move without - not ideal. If I rent from uhaul in the future it would be from a staffed location - this just had too many errors.

walter D.
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I have a 2018 truck and had to purchase an older 5 pin I believe connector. U-Haul should have the most recent connectors avail so we don't have to buy them. They should be compatible with the latest connectors.

Hubbard J.
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Can't improve!! King Lumber people are so nice and helpful. I work for a very customer service friendly company and I can find no fault at all with King Lumber, even after about five rentals. I've rented from quite a few U-Haul locations, and while all were good, these folks are a model of how it's done.

fred K.
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Customer service at this location is always great and very helpful no need to change anything

fred K.
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The representative was very helpful and courteous very good person to have on your team

rob Z.
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Customer did not leave a comment.

Christine S.
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Easy process.

ROBERT S.
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Had very good service. From the u haul and from King Lumber

Javier F.
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I have rented from U-Haul several times in the past, and really had no problems. Unfortunately, this last rental was somewhat of an unpleasant experience. Trying to make the reservation online was a bit of a nightmare with the limited options on pick up times. It took me over an hour. The procedure for returning the rental after- hours was even more horrific, very complicated and frustrating. We watched the video as directed. They tell you that you can return it by logging into uhaul.com/share. Once there you are supposed annotate the drop off time and miles on your mobile device. We tried for about 35 minutes with no success. It just kept kicking me back to the main page. We had no choice but to call it in. If you do this on your mobile device there is no charge. It seems like it may be part of a scam to charge you the extra $20.00 convenience fee when you call it in instead. Very clever!

Dominic C.
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Customer did not leave a comment.

John L.
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the people at King Lumber were very nice and helpful, even when there was a small mechanical problem. I am writing this review because I found your Uhaul automatic stalker texts to my phone really annoying as you just kept sending them over and over. please stop that practice. it was maddening after a while. I rented a truck. I don't want Big Brother coming after me every two seconds.

TIMOTHY W.
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Customer did not leave a comment.

Jose Q.
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Customer did not leave a comment.

Mark L.
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Customer did not leave a comment.

TRACY M.
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Customer did not leave a comment.

Mark L.
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Very professional service both prior to the rental and the morning of the rental. The equipment was in perfect condition. I would heartily recommend this location.

RICARDO A.
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Great customer service and quick to help very easy to rent

Botir S.
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Customer did not leave a comment.

john C.
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Top notch

Nelson P.
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Customer did not leave a comment.

GEORGE D.
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The staff at King Lumber couldn't be any better or more helpful. I have rented U-Hauls at this location in the past and have always been extremely happy with the service.

Ariana T.
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It is completely unacceptable that less than 24 hours before my reservation, AFTER sending confirmation text messages and emails, UHaul decided to change my reservation to either 7 hours later, nearly an hour and half away, or a smaller truck nearly an hour away. There is no point in having a reservation and early check-in process if the reservations can be altered so drastically only hours before pick-up. Customer service was unpleasant, refusing to understand why these sudden last-minute changes would pose a challenge to a customer. I will not use UHaul again.

Giovanna C.
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Customer did not leave a comment.

Jessica P.
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The truck kept jumping and when ever I was going up or down hill would make a lot of noise and low down. Just as an FYI.

James H.
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Customer did not leave a comment.

Gerald M.
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Kelly B.
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Make the online process easier. Spent an hour trying to get the truck since the app had issues.

Jason A.
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Customer did not leave a comment.

Dennis S.
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Great service, thank you.

David M.
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Customer did not leave a comment.

MICHAEL D.
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good fast service

PETER L.
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Customer did not leave a comment.

Ralph M.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

lawrence K.
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I was over charged. I checked out an returned a uhaul on a Saturday. The email bill I received said it was returned on the following Monday... and charged me for 3 days instead of a half day. I submitted the issue back in an email and received no response.

maureen A.
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Customer did not leave a comment.

tom D.
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The $20 return after hour fee is bullshit

Hubbard J.
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Fourth time renting here. Very helpful and really friendly staff. Wonderful place

Jose D.
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Employees were very helpful and friendly.

John M.
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The drop-off process with the U-Haul App took way too long. If returning during open hours, a person could visually confirm the miles/gas level and truck condition in a fraction of the time it took to take and upload all the pictures. Otherwise, the truck ran great!

Steven S.
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Great service! Super helpful!!

Rosemary R.
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This was a great experience from beginning to the return I don't have any imosuggestions

jeff C.
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Customer did not leave a comment.

Vincent W.
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Customer did not leave a comment.

Wendy W.
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All good!

Robert M.
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Figure out your customer service, its really tough to go thru 4 different people to land at a great one Commit to reservations and locations. Fine customers who don't comply.

No reviews have been submitted for this location.

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