I rent a uhaul truck at the King Lumber location all the time. The guys are always very friendly and helpful and they always have the truck that I need. Very quick and easy process to rent or return the truck. I recommend it highly!
LAJOS F
Customer Reviews for King Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because they don’t let you check the truck in after closing so you will automatically be charged $20 and all gas stations close at 10 PM near this location for miles and also the town (Bedford) over charges through the day 6 dollars a gallon for reg
ROBERT JSmooth transaction. Very polite..great customer service
SCOTTY M...counter person was polte and helpful. ...overall, a very positive experience.
WILLIAM Bgreat experience
ERTAN BGreat service at Kings Lumber whenever I need an Item they carry
FRANK SCustomer service was great.
DONNA Eking lumber , is the best u haul location I have ever used while renting a truck , unlike Home Depot in brewster king staff was very helpful and I was in and out in 10 mins . I wasted hours one morning with two of my men and walked out with no truck from brewster location .
CARLOS GVery friendly people at the pick up location. Vehicle was neat and clean except the inside of the windshield should have been cleaned. It was dusty.
ELLIOT HHad trouble with self dispatch because of the wrong operating systems (or whatever) on my phone and computer. You might want to warn people about that.
ELYSE HI first tried to rent at a Home Depot location ,it ruined my whole day due to the lack of help and the difficult app that the Home Depot guys in brewster ny didnt know how to use. king lumber in Goldens bridge was a pleasure to work with and I had no issues whatsoever . I will never try Home Depot again
DANIEL PI always use this location because the people are always courteous and very fast
FREDERICK AAll was good.
MARK DThe employees were kind of snobby.
Keith EGrest people great experience !
ERNST SGuys are very helpful and always go above and beyond to get tasks done very quickly.I recommend this location highly
FREDERICK ABilling there were 2 issues. Charged an extra day and was quoted over the phone .99/mile. Bill reflected $1.29/mile.
THEODORE WThe folks at King Lumber are the best!
JAMES EAlways rent from this location and they are very helpful and courteous
fred kNot a thing. Service and efficiency was excellent. Great location. I will definitely use in the future.
Ronald LI always rent from king lumber location it is always the best
fred kI'm still waiting for an updated invoice. I was charged for three days instead of two.
Thomas MAs always this location and its trucks are always the best
fred kAll perfect
Elored CThis location is always very helpful and always has trucks available I recommend this location to everyone
fred kI rented a van twice. Both times I had to clean the inside of the van. Convenient location
Anthony PNot a thing
Joseph BThe people at this location make it very easy to rent and return I highly recommend them
fred kEasy rental and drop off. Helpful staff at Kings. Clean and well maintained van. Perfect experience and above my expectations.
Cole SThe auto check in is a disaster, took me over an hour, Wasting my time
THOMASJ IApp check out failed to work; did not indicate that pictures were accepted and kept resetting to start over. Had to call.
AMANDA LVery helpful
DOUGLASJAY FQuick and easy transaction, will definitely rent from King Lumber again.
John REasy, quick, thorough, knowledgeable. Great customer service. Thanks!
Cheryl CThe employees were professional, knowledgeable and efficient.
Janet PThe app is a little slow to work, would be great if you could complete most of the steps ahead of time instead of waiting at the drop off location. Seems like it would be much quicker to do the in-person option. But the staff at the location was incredibly helpful and told me that they would check it out for me so I didn't have to wait for the app!
LISAMONAGLE BEverything from reservation to drop off was super good
DENNIS vVery easy and quick drop off
Nicholas FGreat group of people and vehicles. The gentleman with the beard is the best
Warren LMy bill was not right. I didn't order the $16 safe tow option.
Kevin BI would rrecommend this uhaul location. Overall experience was a pleasure.
CHRISTOPHER KMake sure the hours posted are open.
DENNIS vExcellent services
Kevin BVery friendly group of people at King lumber
David RNothing for me.
MICHAEL FThe Uhaul App was poorly designed, froze then prevented me from being able to check in.
Charles Bperfect!
OSCAR HTimes to get trucks is a challenge no matter where you go; however, this location had a better track record of availability than other locations. It was an easy; fast and friendly place to do business.
GERARD WI returned the van after hours but I had no internet service so it was impossible to check out using the app after many attempts. I had to call uhaul help line and do it verbally...hoping I'm not charged the extra $20
CLARE PThe staff was very helpful and explained the process very well. Victor and Dylan in particular were excellent. Great experience!!!
Hudson VThe folks at King Lumber could not have been more helpful. I highly recommend these guys
MATTHEW BReally nothing ican think of Was a wholly positive experience Will use service again!
Linda KI did the Mobil check In. But then was told I had to go inside. The store was busy and the guy that usually handles the U-Haul was on the phone , I guess. Another guy had assisted me. I was given a key and told it was out front. I went outside, it was not out front. I went back in. The guy said oh it’s in the dirt lot in the back. He was going to make me go get it. Other guy told him to get it. Guy got it and parked, didn’t go over anything and walked away. I drove U-Haul to location. Opened back to realize they did not give me the dolly and moving blankets I had paid for. A super frustrating experience, for an already stressful day. I called uhaul to tell them that I didn’t receive the items and they said they’d credit me. Seems I have to wait until they review the vehicle for me to get a receipt, so I can see if they removed the items from my receipt. I can understand it’s a busy place and I had changed the truck size the day of, so this may have been a fluke.
Casey MLocated in a quiet area. No traffic issues
Fred L