Kings Auto was seamless. Pulled up and they took care of everything.
Jamie H
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience!
James RBest U-Haul place I’ve ever used. They take good care of you.
FRANCIS DGreat customer service, the people are super friendly and helpful.
KRISTEN MPolite and efficient
BONNIE KThe check engine light was on the entire time. There was old candy pieces under the seats. We returned the vehicle with the mileage highlighted on our paper work but then was charged extra for not filling the tank enough. When I contacted U-Haul they said the original party we picked the truck up at must of given us the incorrect level to fill the truck. It didn’t matter that we had paperwork proving what we were told, we were charged another $76 and there was nothing we could do about it. Seriously annoyed with U-Haul. Just a company that points fingers but doesn’t fix the problem or stand by their word. When renting from them just filter in a couple extra $100’s, know the truck will be a little below average, and that you may get screwed. Once you do that it’s easier to rent from them.
JULIANA SHelped get me a working truck.
Ken DThe UHaul rep was great and the truck perfect for our needs. Thanks!
Bruce BMy experience with U-haul was a very pleasant and easy experience. I was able to rent and return the truck seamlessly. I would recommend to a friend.
Terryle CThere was never a drop off as the U-Haul had to be towed away from my new house since it broke down.
AMBER MMain complaint is with the app and a lack of follow thru with a precall. Registering on site rather than in advance was stressful, took an hour to register on site with the poor data in that location and the app not accepting my log in information. App crashed during drop off too and i wasn’t able to complete my drop off data input because of it - rental disappeared on my account temporarily.
Wesley AKind and helpful. Very much appreciated. Keep up the great job. !
Jennifer GGrest!
CHARLES MPlenty of access to be able drop off the trailer.
JODEE PFriendly service. I was in and out in just a few minuets.... Great Service
James BThe guys were awake during both the check out and check in of the trailer.
CATHY JTruck vibrated like crazy at 60mph on highway, told attendant about it and he said” yea well it’s an old truck” I had to find and load the extra items I rented when I picked up the truck as no attendant was present. Honestly worst location I have used for U-Haul
Mike MEasy pick up and return. Staff was helpful getting us set up. Day went so much easier than I anticipated
Deborah MStaff the location with more than one employee during busy graduation weekends (he was great, but was stressed b/c he was spread so thin)
Andrew CStaff did a great job
JOHN WWhile the representatives were nice, the location did not offer a military discount. This truck was a giant hunk of junk and I felt very unsafe. Not to mention the gas mileage for an in-town move was horrific. I rented the same size truck last year to move from NM to CO and that truck was amazing; ran nice and smooth and did well on gas WHILE towing my stuff and my vehicle across the country!
SANDI RThis location was great. My overall experience with Uhaul was bad, very inconsistent. I would like to talk to customer service about this experience outside of Kings Auto
GABRIELLA MStaff was excellent!!!
WILLIAM HCost increase is a bit incredulous. 88 dollars for a Uhaul for 4 hours is costly.
Jack Zyou are perfect alteady.
Kenneth HThey were awesome and so accommodating.
L Hthank for or help very good .
doug wIt’s very hard to find, no place to conveniently park and really hard to get out of.
Sheila HEveryone that I talked to was very knowledgeable and knew the answer to any question I had.
ANNE GThe only problem was the passenger side windshield wiper wasn’t working properly. We reported after our rental return and hopefully it was repaired for the next customer.
Roma SI have used Kings U-Haul at least 3 times since 2020. They are always professional and polite. Great people!!
Timothy HWhen it came to me returning trailer to the store, I could not find the keys to my truck. I called UHaul and told them I would be late with the return that day, or the following day. The attendant, (real human person at the store, not some bot!) was wonderful, and supportive, and gave me instructions on how to return the trailer after hours.
EILEEN BAt least we had a good experience with the drop off!
Brad NHistorically this location, Kings Auto, has been good to deal with. However, on this occasion I was charge for "Safe Move" without my knowledge and did not discover this until I received a higher than expected charge on my credit card. Upon review I noted the charge was on the contract however I did not see a contract when I signed the blank signature display in the Rental Office. In the future I will not leave without a hard copy of the contract.
HARRY NThe man that processed my rental in Ft. Collins was great, super helpful.
john sThe ramp on the truck would not lift up and lock in and it was difficult because of the drop off I twisted my ankle & lost time & energy to help!! I asked the location to adjust my bill but they said I have to reach out to UHaul which I will do. The radio didn’t work, no cruise control, and AC ran warm!! Please adjust my bill I am a senior & my ankle still burst!
LUANNE Rthe bed on the motorcycle trailer is bare smooth metal. Loading a motorcycle you need a nonslip surface!
SCOTT TLisa was adorable ....Love it ....Thank you so much for that help ...moving is not easy as anyone knows...
DANIELA RLong time customer. Best service of any Uhaul in Ft Collins. I have never had a bad experience at this particular location. I tell my neighbors and friends this is the best place in our town. I’ve been to many other Uhaul locations where customer service is not so good. If I need a trainer or truck there is only one location for my business.
GARRY BThe owner is awesome and it’s always been easy to work with this location
Daniel MBe aware that there is no place to park your vehicle here other than across the street.
Karen OSame comment as above
AUSTIN KThe equipment was clean but looks old and may need to be replaced with modern equipment.
Heather BI needed to extend my rental several times as weather and circumstances changed, each instance was super easy, dropping off when finished was a piece of cake. Everyone I dealt with was very friendly and helpful.
Randall ZThe interior was clean and the exterior was a little bit dirty. It needs a car wash on the outside.
OPEYEMI OWill rent again
emmitt c