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DEBRA E
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
location was super helpful and friendly. 5x9 trailer priced well for getting my bike home from the shop. Would recommend
CORY CCompetent, painless transaction.
TIM EGreat service!! So fast and easy. Great location!
SEAN BKings auto went above and beyond to help me. The employees are polite, friendly, and helpful. I couldn't have dropped off trailer at a better place. I recommend Kings Auto u haul. I will use them if I need to rent from u haul.
VICTORIA EPersonnel were helpful and friendly.
CRYSTAL CEasy process to drop off. Person who helped me was good.
TUCKER BIt usually takes forever to pick up...not here! They were fast and friendly. Also, my movers left 2 full length mirrors in the truck and they called me to let me know they had them and held them until I could pick them up. A+ service!
AMBER BSuper easy pick up and drop off. The employee that helped me hook up the 4x7 trailer was friendly and funny! I'll definitely use them again as I'm working on a DIY landscape project if needed!
Marissa HGood people, excellent service. Thanks!!
MATTHEW HUnderstaffed with a very long wait, but the guy who was working did a good job.
Corey BNo concerns
NEIL MIt was a bit understaffed to start the day, but the gentleman working the front desk did an excellent job getting everybody helped as quickly as possible
Wayne TDrop off was quick and simple. Staff was very friendly and helpful
DOROTHY Slong line to return key
ELIZABETH FHelped right away. Quick drop-off.
David BThe office facility is not very professional and made up of 2 sheds as office space. Nothing the customer can do to change this.
Donald RDuplicate the service I recieved repeatedly
AARON SExcellent customer service explaining everything that I needed to do. He walked us out to the truck and together we verified that it was clean. The tires looked great. Everything was ready to go which was a huge relief. Our Uhaul guy also showed us, and put on our receipt, how much gas we were getting which had to be the same amount back. We got the biggest truck, the 26 Footer. It looks scary to drive but it was actually easy. The AC was strong which was very helpful in the hot weather! 3 people can sit in the cab if needed. You might want to practice turns in a parking lot first. We had a 10 x 20 storage unit, which fit the truck well. We survived and did great. Thanks Uhaul and fabulous manager at Kings Uhaul! and very helpful customer servi
KIMBERLEE IKings Auto was seamless. Pulled up and they took care of everything.
Jamie HExcellent experience!
James RBest U-Haul place I’ve ever used. They take good care of you.
FRANCIS DGreat customer service, the people are super friendly and helpful.
KRISTEN MPolite and efficient
BONNIE KThe check engine light was on the entire time. There was old candy pieces under the seats. We returned the vehicle with the mileage highlighted on our paper work but then was charged extra for not filling the tank enough. When I contacted U-Haul they said the original party we picked the truck up at must of given us the incorrect level to fill the truck. It didn’t matter that we had paperwork proving what we were told, we were charged another $76 and there was nothing we could do about it. Seriously annoyed with U-Haul. Just a company that points fingers but doesn’t fix the problem or stand by their word. When renting from them just filter in a couple extra $100’s, know the truck will be a little below average, and that you may get screwed. Once you do that it’s easier to rent from them.
JULIANA SHelped get me a working truck.
Ken DThe UHaul rep was great and the truck perfect for our needs. Thanks!
Bruce BMy experience with U-haul was a very pleasant and easy experience. I was able to rent and return the truck seamlessly. I would recommend to a friend.
Terryle CThere was never a drop off as the U-Haul had to be towed away from my new house since it broke down.
AMBER MMain complaint is with the app and a lack of follow thru with a precall. Registering on site rather than in advance was stressful, took an hour to register on site with the poor data in that location and the app not accepting my log in information. App crashed during drop off too and i wasn’t able to complete my drop off data input because of it - rental disappeared on my account temporarily.
Wesley AKind and helpful. Very much appreciated. Keep up the great job. !
Jennifer GGrest!
CHARLES MPlenty of access to be able drop off the trailer.
JODEE PFriendly service. I was in and out in just a few minuets.... Great Service
James BThe guys were awake during both the check out and check in of the trailer.
CATHY JTruck vibrated like crazy at 60mph on highway, told attendant about it and he said” yea well it’s an old truck” I had to find and load the extra items I rented when I picked up the truck as no attendant was present. Honestly worst location I have used for U-Haul
Mike MEasy pick up and return. Staff was helpful getting us set up. Day went so much easier than I anticipated
Deborah MStaff the location with more than one employee during busy graduation weekends (he was great, but was stressed b/c he was spread so thin)
Andrew CStaff did a great job
JOHN WWhile the representatives were nice, the location did not offer a military discount. This truck was a giant hunk of junk and I felt very unsafe. Not to mention the gas mileage for an in-town move was horrific. I rented the same size truck last year to move from NM to CO and that truck was amazing; ran nice and smooth and did well on gas WHILE towing my stuff and my vehicle across the country!
SANDI RThis location was great. My overall experience with Uhaul was bad, very inconsistent. I would like to talk to customer service about this experience outside of Kings Auto
GABRIELLA MStaff was excellent!!!
WILLIAM HCost increase is a bit incredulous. 88 dollars for a Uhaul for 4 hours is costly.
Jack Zyou are perfect alteady.
Kenneth HThey were awesome and so accommodating.
L Hthank for or help very good .
doug wIt’s very hard to find, no place to conveniently park and really hard to get out of.
Sheila HEveryone that I talked to was very knowledgeable and knew the answer to any question I had.
ANNE GThe only problem was the passenger side windshield wiper wasn’t working properly. We reported after our rental return and hopefully it was repaired for the next customer.
Roma SI have used Kings U-Haul at least 3 times since 2020. They are always professional and polite. Great people!!
Timothy HWhen it came to me returning trailer to the store, I could not find the keys to my truck. I called UHaul and told them I would be late with the return that day, or the following day. The attendant, (real human person at the store, not some bot!) was wonderful, and supportive, and gave me instructions on how to return the trailer after hours.
EILEEN BAt least we had a good experience with the drop off!
Brad N