When I had to change my reservation date I was booked in a completerly different town and had to make multiple calls to get it rearranged to the town where we needed to pick it up. That part was stressful, but did not reflect on the actual pick up location.
Margaret P
Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was sent to for pickup and drop off was not even close to where I wanted or needed to drop off. If the location I selected that said on line had one, then I should of been notified. Not pushed somewhere that was almost 10 miles out of my way to pick up and drop off. They young guy I picked up from was rude, but the older gentleman I dropped off with was pretty good.
Dwane CI forget the person's name who checked me in and helped me but he was absolutely awesome!!!
Robert BGreat experience. Easy check-in and easy check-out. Would recommend this location based on my experience.
JERRY MEasy process, no complaints
Kurtiss DI was not told that I had to fold the blankets I rented. We didn’t use but 12/24 and we folded all but about four. I was charged $27 for not folding those blankets, which cost about $15 for a dozen to rent. I called to complain - he said it is written on the back door. No one told me I had to scan the outside of the truck for additional charges - read the fine print on the outside of the truck. I will not go back to this location ever again. I have been renting trucks for 40 years. This is the first time I was charged for something like not folding blankets - which you launder again anyway. It felt like a scam. I feel ripped off!
Tracy DThe UHaul personnel was very good. HOWEVER-- the movers listed on the Uhaul site which we chose were 1.5 hours late showing up!! But once they were there their moving service was excellent.
Gary RStaff is friendly and reviews all options. Equipment was in working order and performed fine. They suggested options I had not thought of (but wanted). I'd rent here again for sure if I had need.
Erik SNumbers for key lockbox are unreadable. Internet sucks so it was not faster than using a human to complete the rental. This location is conveniently located but everything else sucks
ADAM CGlad someone was there on off hours to tell me where to put the trailer. If that person was not there, I would have had no idea where to park it. Visible signage would be helpful.
David PIt is difficult to replenish gas when the truck is not full to start out.
Susan JA clean windshield would be nice otherwise a very good experience.
Jon MKind and helpful. Thank you!
Giovanni CThe guy that helped me was the most friendly and helpful person I’ve ever worked with at a Uhaul store…both for the rental and the return, same guy. Sorry that I didn’t catch his name.
CHRISTOPHER HGreat customer service!!!
Robert BNo personnel it was after hours
Monte TExcellent customer service and truck rental. We got there at the same time as four other customers. The U-Haul representative was quick and professional. The two customers in front of me both had minor issues with their rental paperwork and technology. The representative handled both with patience and professionalism. I had no problems with my rental and was impressed that the representative noticed I had requested a hand cart with a 10’ truck that didn’t have a ramp. He wanted to make sure that I was aware of that before I paid. I still wanted it that way but appreciated that he was keeping my best interests in mind. The process was very pleasant and I will be using this facility for my rentals in the future.
Hiroyuki KZack kicks ass, I had an issue since my new car only had a 7 pin....he was on the spot with the fix. Thanks Zack!!! Kings is my Uhaul home for FOCO now!!!
Peter WThx
DAVID RThe guy who checked me in was awesome! Had computer issues so he checked me in on his phone. Felt bad for him. You guys need to make sure their systems work!!!!! He was very professional and took the time to make sure we were all set up and safe! I would go back there again! Forgot his name but I picked the trailer up on Wednesday 6.17 at around noon. Good Dude!
mark pYour team was fantastic. Starting with the young lady that took my call at your call center. Her name was Teresa and she seriously took my stress away with her calm demeanor and patience with all my questions.
Darlee DWe are an annual customer here. Hunter is always so accommodating. I feel like he cares about our needs and makes sure we get the right gear and always has it ready for us.
Patrick CI returned the trailer rental and missed the end of day by about five minutes. The app could not load the scanner to verify that I was returning it to the correct location. That was no big deal because I knew I was at the right location because that’s where I rented it earlier that day. I know that the U-Haul app has nothing to do with this particular location. But the website did have instructions on how to document the drop off, which I did. Everything worked fine. Honestly, the sign-in and rental and check-out was way faster and easier than I expected. That put me ahead of schedule by at least 30 minutes that day — which turned out to be super important by end of day. Easy access in and out of the rental lot. Helpful staff. Overall easy 5/5.
Erik SJoseph was a true professional and actually one of the nicest people I encountered during my stay. He explained all the details to me in a manner that I could understand and was beyond attentive to my questions and concerns. 5-Star Service across the board. THANK YOU Joseph.
George TYour App was stupid, and useless but the location was great! Skip the app and keep these people paid well and happy because they are more important and helpful!
Alex BSales person needs to notify customer that the customer will receive a text with a link to fill out/photograph the rental vehicle as part of the pre rental process. We were not advised and by the time we saw the text our pre inspection window had closed.
KIMBRA CConsistently good friendly service. Consistently has the equipment in the stock and in good condition.
Kym BThe information was brief and didn’t cover the return process at all.
Reed BAfter dropping off the trailer the rep never checked the trailer in. Got a call the next day from someone insisting I still had the trailer until he walked outside and found ir.
John KUhaul was not full when I received it. I filled it back to where it was at when I got it. Service lights on as well. Uhaul need maintenance.
Trisha MI have used U-Haul all my life and I'm 72 years old and this was absolutely the worst experience ever. First off I did not check the insurance on your app to get your insurance I got extra insurance on my State Farm to cover the truck and they charged me anyway for insurance that needs to be taken off that was horrible your app is horrible. We on three businesses in fort Collins and I will tell everybody and probably put a note in our windows to not use U-Haul. They changed my location pick up where it wasn't open at 7:00 in the morning like I wanted to go to on the place I ordered to pick up at. When we got there the app would not work at all even the lady when she finally came in after we had been there for 2 hours trying to get the app to work said y'all's app is horrible and everybody was having problems with it. I'm just a very very very disappointed and I would like a refund of the insurance that you charged me for because I had already paid for extra insurance with my State Farm insurance but your app automatically put it on there I did not check to get your insurance. You need to do something about this I'm very very very mad
DEBORAH PLisa is excellent at customer service: knowledgeable, efficient, courteous and professional, goes the extra mile. 💯💯💯💯💯
ELIZABETH VThe U-Haul was infested with ants and we didn’t realize until it was packed…
Emily LLocation closed due to holiday. Staff was helpful over the phone.
Andy HEmployee on site was quick, effective, and professional.
Wesley RFriendly and knowledgeable. Helped me to make the right choices regarding my rental needs.
Dean RYou changed my pick up location, which was an hour from our house. You didn't bother to tell us about the change. We found out when we went to the original pick up location and THEY told us we'd have to drive to the other location. Piss poor customer service/communication on your part, U-haul
JAMES LNice people, very helpful.
Lucy JNope. I was happy with service
Rosario SQuick and friendly check out. Great location.
William FGreat employees at this location, really appreciate the service!
Tom WThe team at Kings Auto was very friendly, efficient, and helpful. I will be using them again in August. Thanks King Auto team!
Christina AThe location was crowded and found it hard to park a 30ft truck. The attendees opened the location late and were incredibly slow. I ended up dropping off the vehicle without talking to anyone and was still charged extra for fuel even though I returned it as directed.
Brad GThe staff was very friendly and knowledgeable about the trailer we rented.
Denise MThe 20 foot Uhaul truck was in great shape and very clean. Great experience.
CHris BThe attendant was wonderful. I will go back there just because he was so welcoming and helped me get up and going.
Tammie HDropped off after hours through app and on phone with Shawn Left the appliance dolly on trailer per/phone conversation 5/11/26 at 7:43
Denise BImprove your web site, which really sucks. I was unable to make the reservation online, so had to show up and do all the paperwork in the office.
John GThis is the 4th time I have rented a trailer from them. They are always helpful, nice and happy. I highly recommend them!
Timothy HWe only need the truck an extra couple of days through the weekend. We had called and tried to speak with a gentleman there and instead of offering a solution; we were told we had to have the truck back no matter what…this left my pregnant wife and I to unload a 20ft truck because U-haul will report the truck as stolen, instead of helping us through the weekend.
TYLER BAmazing customer service. Ready when I arrived and the after hours drop off was very simple. Thank you!!
Styles SAlmost couldn’t fit truck and trailer in the drop off zone
Dorothy PI am concerned about the fact that we did not use anywhere near $30 worth of gas. The gas tank was at virtually the exact level at 3/4 of a tank. There was no check of the gas at pickup, which makes it easy to charge extra when it wasn't utilized. Looks like I was charged for a quarter of a tank and we did not use that at all.
Rowan DWould recommend if needed, but the location is a bit difficult to get to and parking is very limited. The service was ok.
Paul MVery nice staff assisted us upon arrival. Incorrect fuel gage was quickly addressed and corrected with a smile, thank you. Clean U-Haul and easy location to find and access. Great service. Good experience. Thank you!
James J