Customer Reviews for Kings Mountain Country Corner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kings Mountain Country Corner

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Jeri W. on

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The lady was very friendly and helpful. Organization can use improvements.

Johnsie R B. on

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sabrina C. on

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Randy G. on

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Thank you for your help

Ian B. on

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Catina D. on

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Robert J. on

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They could not hook up the trailer without my help then got stuck with it in the back of there yard and switch me to a different trailer that I didn't inspect. They where also running your equipment over steel bed frames that where laying in the middle of there yard. When I finally left after a 35 minute wait to get the equipment I just hoped I didn't get a flat or something from them running over all that junk metal.

Justin B. on

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Find someone else to run this business. This location has been ran by the same people for years. When we go to pick up and drop off there is a sign on the door that says "Family Emergency Be back Soon." The sign has been there for 3 years and noone is ever there. I was also charged 10 dollars for an appliance dolly that I never received or used.

pattie B. on

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kimberly L. on

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Jody B. on

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LORI W. on

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Phylicia H. on

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The Representive for U-Haul that checked me out was amazing and made me feel comfortable.

Lori H. on

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Angelica S. on

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Pamela W. on

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tim M. on

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I had a reservation for a month the night before got a call from the location and was told that I would have to get the keys from the lock box code. I got there and nothing was done right my name was spelled wrong it took the help line 1.5hours to get me the keys while the three guys I was paying fifteen dollars an hour sat at my storage unit. I will using any other rental company next time. I have never had such a hard time getting my rental and was charged for insurance coverage for a long trip when I never left town .

charles B. on

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Michael N. on

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william T. on

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Picked up truck at 10:32 a.m. on 6-5-2019 Brought truck back at 4:40 p.m. on 6-5-2019 Store was closed early. Store was to close at 5:00 p.m. on 6-5-2019 Reset the trip odometer to zero at store before I moved truck. Brought truck back with 23.6 mi. on trip odometer. Need to inform customer, if you are going to close store early on that day.

Timothy K. on

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Quick and painless

Lisa B. on

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Sabrina R. on

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I was very upset that my reservation I made in Shelby got changed to the location in Kings Mountain 15 minutes away and I was not notified. . Also that place was not supposed to be open when I got there thank God somebody was there because the app or the link that I was given to sign up to check the truck out online did not work after 3 attempts... the people in the actual locations were very nice and helpful the customer service rep I spoke to was very nice and helpful however I should not have had to go through what I went through and I will never make reservations online in advance again!!

Carol R. on

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Suzanne M. on

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kevin B. on

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Staff was friendly and very helpful

Melissa G. on

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Not a thing

CHARLOTTE L. on

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Tracy H. on

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Requested a utility dolly, but all they had was an appliance dolly. Didn't work for the stuff we wanted.

Ruby G. on

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Gene H. on

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Thomas F. on

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Earnest W. on

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Make sure truck are clean and not smell like cigs and muddy and grass all in the floorboard.. make sure miles are right if i would of not caught it, they would of charge almost 200 miles due them not keeping up on it..i also have pictures

TIMOTHY T. on

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james D. on

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Keith S. on

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keith L. on

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Nothing. Keep doing just like you are

Carroll B. on

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joellisa S. on

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The best experience I’ve ever had!

Emma L. on

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I was not fond of the location for this drop off.

Douglas R. on

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LAZY!

May A. on

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None

Buffy M. on

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Danelle B. on

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Stop robbing people with 79 cents per mile.

William B. on

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Wendy R. on

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GUY S. on

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Stephen B. on

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Joe S. on

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JOANN N. on

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Jimmy G. on

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We were charged for insurance coverage even though we declined coverage.

Eddie H. on

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Carin N. on

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KAren K. on

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Eddie G. on

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This was not original location thst was booked, morning of pickup i was notified when i called the truck wasn't there. After couple hours wait i was told about a truck available in another town. In all it cost me an additional $100.00 for labor i had hired to load truck. Because of delay incurred.

brom S. on

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Dan L. on

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When renting by the day, the final bill should be prorated for the partial day if the full day isn't used.

Kenneth Q. on

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Nothing, everything was excellent .

serena P. on

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Jeff M. on

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Demetria B. on

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The equipment was clean however I can't agree that it was well maintained. I am a little leery of the maintenance since the gas seemed to go so fast and also the fact that it seemed to have a skip while driving. Not to mention it bounced all over the place like it needed struts or shocks. I was completely unsatisfied and will never rent from this location again

Elizabeth W. on

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ward V. on

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U_Haul took eight hundred dollar out checking count for no reason I have call them no call back.

john H. on

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Michal M. on

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My truck wasn’t available and they waited till I showed up to tell me and told me I could get the other one if I wanted to pay more or go somewhere else. I told Id take the larger one but not payong anymore. They finally agreed after having to call the “boss.” Then the truck they gave me was dirty and the cabin smelled like weed to the point that I rolled the wondows in fear of a contact high. The guy was nice however, they clearly dont have it together but they do have good quality weed from what I can tell! #NotAgain

PAUL S. on

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Fuel read was not correct when I picked it up but they corrected it. I told them where i had to go and all the stops i had to make but they did not give me any extra miles. North Caroline to Ontario CA, 2 stops, Rio Vista CA, Willows CA Medford OR and Yreka, CA. Looks like they could have done a mileage check to see that it was just over the allots mileage.

WANDA S. on

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The battery was dead on the truck. It took 45 minutes to get it started, then we had to let it run for 2 hours before we could turn the engine off.

peggy P. on

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Best move and lowest price I've ever spent! Thanks guys!

stuart R. on

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Ben G. on

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The staff was friendly! The truck was really dirty. The cab could have used a wipe down and There was lots of dirt, broken glass and some screws in the back along with a broken strap? Definitely make sure they are clean before people pick them up...

JEAN G. on

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James S. on

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Have better trained people running your stores. Better customer services skills. Took over a hr 1/2 to get everything done.

Martha G. on

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JOHN S. on

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Tasha L. on

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Awesome experience

Timothy K. on

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First location wasn't open and called and the uhaul we dropped it off was helpful and efficient

LISA E. on

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joe K. on

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FRED T. on

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The policy on gas should be the same as rental car services... take full ...return full. Its too hard to judge how much gas to put .....

david E. on

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GARY F. on

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joseph B. on

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GARY F. on

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Lark D. on

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The Dropbox was broken and our keys and personal paperwork had to be left out in the open for anyone to view or take returned truck at will ! Nobody was around or phone number was not available to call for assistance . no place to park truck but along side building in the way of in/out traffic .

nancy W. on

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mark B. on

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Robin K. on

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Placed order online and after getting a confirmation email received a text to call and confirm at the local number. I called numerous times only for it going to a voice mail that said mail box full. I went to location in person to confirm and was told they would not have a truck for me and didnt know what I received a confirmation for the 26' truck. They ended up telling me I could get a 15' truck one day earlier than was scheduled but would have to return by 9am on the day I had originally planned to move. I had no choice but to change my moving date, arrived on the date to pick up and there was a sign on door, closed due to illness to please call and reschedule. At this point, we had already changed the original moving date and took time off from work to move. Called the number and the lady was at Walmart but said she could meet us there in about a half hour. Finally received a truck but it was very very dirty and because of not having size we needed and had originally reserved we ended up paying more for mileage as we had to make multiple trips. Overall very bad and stressful experience.

raymond V. on

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Area service manager was at closed location and he checked me in after hours.

David H. on

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lesha M. on

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DEREK T. on

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Was an easy pickup and customer service was great!

Deshawn C. on

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BRYAN M. on

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David S. on

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JAMES S. on

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Nothing? at dealership, they we're great.

Kenneth D. on

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the person working the counter was great to work with. but once again she was the only person there I had to hook up the trailer myself.

JOE K. on

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Mathew M. on

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Dale G. on

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Kim F. on

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