Terrible customer service and the appliance dolly I ordered was not in the truck. No wxplanation
Paul H
Breinas Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gastonia, NC 28052
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Customer Reviews
- 2.5 Average Customer Rating
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Unprofessional!! I'm 5ft 3in and 62 years old and they made me try to put that heavy 6x12 trailer on my hitch by myself. When I tried it my whole lower back popped real hard and I blacked out momentarily and had to hold on to my vehicle as not to fall down. And no one was there. When I went back in to ask for help I got an attitude from the big 6ft buff man behind the counter. He finally came out to help but all he did was sit it in the ball and told me to hook everything up. There isn't even anyone there to do the contract. He had to call someone and then put me on the phone and I could barely understand him or hear him for all the people in the background. I wouldn't recommend this place to my worst enemy. On the other hand the place I dropped it off at was very polite and professional and even waited a few minutes past closing for me to arrive.
Sharyl GThe people were incredibly friendly but the trailer was in terrible condition. There were no safety chains, neither front nor rear. I had to scavenge one off the tongue just to have once safety chain. Thankfully I had some threaded heavy duty carabiners in my truck to attach the safety chain to the trailer. Also, one of the tires was at 80 psi and another one at 35 psi. Again, I traveled with a pump to correct it. The 35 psi tire was missing a valve stem cover so I stopped to purchase one, thinking it could be leaking from the stem. It was Sunday afternoon, no other locations were open, I had driven 6 hours to get there and had to travel 6 hours home with my van that broken down. Uhaul will hopefully refund a portion of my money. And the day before my rental, I was told by one rep at the J. Clyde location in Newport News, VA the trailer I had reserved was broken and then another rep stated it was actually because the prior reservation had extended...just a really bad experience all around.
Fred MThe engine light was on an the tag didn't match. I couldn't check nothing off an the owner wasn't there in person we had to talk over the phone. The cashiers were confused an didn't know what was going on.
Bridget SWorst experience I have had with U-Haul. Smelled gas the entire time which means it cost me more out of pocket to put gas in. Inside of the trailer bottom was covered in sand and not cleaned out. The steering wheel was turned sideways in order to drive straight. The battery died on me and I had to get jumped. Also the check engine light came appeared on my way to drop the truck off. Overall horrible experience.
Gerald B