Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)

Rating:

2.0

Clean the cab and back someone needs to check it bc if I walk into a rented truck and it smells like cigarettes and the back is slick with oil and dirt it hasn’t been cleaned. And fix the mirrors like I shouldn’t rent a truck with a ducktaped together mirror that is not fixed

Rating:

3.0

The location was closed even though it allowed me an in person check in when I reserved. The truck was dirty and smelled. There was damage on it, that I did record. Will probably not use this location again, which I had used before and had a wonderful experience the first time.

Rating:

5.0

They were great, excellent customer service.

Rating:

5.0

Friendly and efficient service - recommend this location! I especially like that the agent started the air conditioning in the truck before we finished the details. On a very hot day this gesture was thoughtful and greatly appreciated.

Rating:

3.0

Charged late drop off fee because they were closed at 10am on a weekday. I spent 45 minutes on the phone trying to get the problem resolved with U-Haul support.

Rating:

1.0

This place was awful.

Rating:

5.0

Great customer service!!!!@

Rating:

5.0

Thank you it's nice to see customer service is alive and well at this location

Rating:

5.0

N/a

Rating:

5.0

NOTHING••••These people are so nice!! Leslie is welcoming•knowledgeable•helpful and always has the truck there and ready to go! She’s efficient and has me checked in and ready to go in 5 minutes. Everyone that needs a U-HAUL should use this place!! Rating 1 to 10-10 being the highest they’re a TEN Thank you mahobe

Rating:

5.0

Dirty location and I saw no people from this location

Rating:

2.0

Clearly someone had stepped in dog poop and had a footsteps of it all over the back of the truck. Also the front was really dirty and the truck only had 35 miles of gas when I took it

Rating:

5.0

Just keep doing what you’re doing!!

Rating:

2.0

Be more professional

Rating:

5.0

Mejorar las instalaciones del Internet para que así sea el proceso más rápido..gracias

Rating:

3.0

No one was there. It was less scary than the pick up location but not great.

Rating:

4.0

Friendly and informative... Very punctual...Met us in parking lot and drove van to us...

Rating:

5.0

Always the best place in Savannah to get a uhaul! ALWAYS my first choice!!

Rating:

5.0

Everything was so easy!! The lady in charge was so friendly and knowledgeable and helpful! I won’t rent again from anyone except King and Queen in tha Savannah area!! Great experience!

Rating:

5.0

Great help from Leslie and team.

Rating:

1.0

I was surrounded in my vehicle while trying to return a Uhaul then physically assaulted by the staff there. I had to file a police report. R

Rating:

4.0

The passenger-side safety chain was routed around one of the trailer legs. This would not allow its use.

Rating:

2.0

Sketchy

Rating:

4.0

After hours drop off was so easy.

Rating:

3.0

It was an after hours drop. Couldn’t rate it.

Rating:

4.0

I drove up; someone came out and said she would park it and I could go. Smooth

Rating:

1.0

Business was not open during stated business hours and owner was not aware of reservation. Was ultimately able to get the trailer. For drop off, an employee was present but remained in his vehicle mostly and advised I would receive a receipt via email. Felt weird not inspecting the trailer and just leaving it but I did receive a receipt a short time later.

Rating:

5.0

Everything was good

Rating:

3.0

I returned after hours

Rating:

5.0

Very accommodating, I love this uhaul location and it's staff

Rating:

5.0

None

Rating:

3.0

Having accurate odometer and fuel! You overcharged me for no reason. I hop this get resolved asap

Rating:

4.0

Reserved a 10’ box truck with no Safe Move coverage. Arrived to pick up truck and told UHaul had changed the truck to a 15’ box truck at same rate as 10’; $19.95. When returned the truck, receipt showed me charged at standard 15’ rate; $29.95 plus charged for Safe Move. Called UHaul at 800-number as instructed by store to request adjustment in charge. UHaul said they had to discuss with Area Manager as not able to unilaterally correct billing. Told I would have to wait 72 hours. I am. not satisfied with UHaul changing my reservation while adding unrequested charges nor having to wait 72 hours for resolution. I am thankful though to the UHaul store manager where I rented the truck for trying to help me.

Rating:

1.0

I drove 31 miles and returned the truck in same condition I received it. Yet I was charged for 10 gallons of gas

Rating:

5.0

Let customers know there is no mobile check in and they must go inside.

Rating:

1.0

Owners were rude upon return of trailer (yelling at me) which was filled with debris upon pick up. They also tried to charge my card for things I never purchased or authorized. Would never rent from this location again. I would encourage you to rent anyplace but here.

Rating:

3.0

Love the convenience of share pick up, once I learned what it meant. The 800# operators were a blessing, patient, knowledge, and very professional at 7 and 8am on a Sunday morning. 5 *****. Sad note: please make sure the vehicle is locked. Once directed, we found the code was entered and anyone could have stolen the truck, causing the rightful customer to be charged wrongfully. Highly recommend, and will definitely use the service in the future. Returning was a breeze. Another 5*****

Rating:

1.0

Truck broke down and location ripped me off on checkout.

Rating:

3.0

The location did not feel professional at all and the owners were late the next morning, but they were great! I had left my purse there and they kept it safe for me overnight. So grateful to them.

Rating:

5.0

Great customer service helped with a last minute cancellation from another company

Rating:

5.0

Friendly kind and helpful

Rating:

1.0

You can have the equipment actually available to picked up from the location and time selection. You've done that twice to me in a month. I won't be using U-Haul ever again. Kings N Queens specifically failed to set up the mobile pick up. The app warned me about this error, and I called your help line. They told me they "thought it'd be alright". It wasn't.

Rating:

1.0

did not have the equipment that I requested and rented from the online reservation. Did not tell us until they were dropping it off. Unaware of this truck did not have cruise control for our 700 mile trip. Will probably never use U-Haul again! The idea of this "new" neighborhood style of renting.

Rating:

3.0

Site closed at drop off location. no comments

Rating:

5.0

Leslie and her staff at this location was excellent but the over haul uhaul company is rude except sharda the fees are ridiculous didn't know the mileage wasn't included in yourbrental

Rating:

3.0

Original location, staff was rude and unwilling to help or acknowledge the issue of no equipment available. At kings & queen, the husband are wife were very kind and helpful

Rating:

5.0

So smooth for drop off! So kind and one of the men backed up my daughters car up to park the trailer because we weren’t good at backing up. He was amazing! Definitely recommend this U-haul location.

Rating:

2.0

Provide safer well maintained equipment.

Rating:

5.0

Friendly staff. Clean van. Very helpful!

Rating:

5.0

Everyone there was great - friendly and helpful.

Rating:

3.0

No attendant on site, another customer was there and had been waiting 30 minutes. Truck was in poor condition - broken side view mirrors, A/C only worked when truck was moving.

Rating:

3.0

The check in experience was very good, worked with the female owner of Kings N Queens carwash. Everything went smoothly. When I returned the truck at the end of the day I was instructed to park it in the back of the carwash. It was about 7:30 in the evening when I arrived. The backlot was very full with only 2 places left to park a 20ft truck. In one of the spaces were 4 men just hanging out, they saw me pull in and wouldn't move out of the way so my only option was to park in the other spot behind another truck and next to a vehicle, so that's where I parked the truck. Next thing I knew the older gentleman that owns the carwash comes running towards me screaming at me "why would I park the truck next to a car and to move it" So I moved it over as much as I could, the 4 men still stood there, wouldn't move so I could park away from the vehicle next me. Ultimately after a few exchanges with the owner, where I remained calm and he yelled I just handed him the key and walked away. My ride hadn't arrived yet but I did not feel safe at their place of business so I walked across the street to a gas station and waited there for my son to pick me up. If the female owner hadn't been so nice I would give zero stars.

Rating:

2.0

The truck had a hald tire! Thank goodness U-Haul came and changed it! They truck was out of alignment and driving 800+ miles wasn’t fun!!

Rating:

3.0

There is just one problem is answering the phone when people calling about time when I rented the truck I am very thankful for able to get the truck after myself being late to get it then all day one thing after another I tried calling to keep in touch because I was going to late returning it the first time then even later because of the storm that happened couldn’t empty it still no answer I did call 800 number very time I had to change something specially when 800 number isn’t able to really do it

Rating:

3.0

No one there no service

Rating:

5.0

The owner was very friendly and helpful. The location was very convenient as well.

Rating:

5.0

The A/C did not work in the truck. They offered to switch it out, but we did not have time to make the switch. It was extremely hot the days we had the rental, unfortunately. However, staff was extremely friendly and tried to accomodate.