After hours drop off, so I didn't get to interact with the personnel. The lot was well lit, but confusing. I was unsure how to best proceed and it took a minute to find the drop box for the keys, as the lot had no signage to indicate whether the drop box would be with the rental equipment or at the store. The outside of the store that hosts this location did not look particularly inviting. Unfortunately, your form forces me to choose answers to a question that I would have said "not applicable" to, since I did not encounter the personnel.
Kristen F
Kings N Queens
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Savannah, GA 31404
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Customer Reviews
- 3.0 Average Customer Rating
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Had to call 5+ times to get in contact with a representative and she just told me to leave the u-haul, 4x8, and tow dolly in their parking lot. Never meet a person face to face, and all doors to the building were locked. Felt like smoke and mirrors
Corvin HBack of truck was not clean when I got it, some broken glass, bed slat, leaves and sand. Someone had smoked in the cab of the truck. All not major issues but for what Uhaul demands it’s not good. Also the app is horrible, made it nearly impossible to go through this process and customer service is horrible, waiting three hours for call back is unacceptable.
DEMPSEY BNo personnel on site. Poor signage and markings, but at least there was a sign this time. Far away from requested drop off location with no way to contact anyone about changing. Vehicle seems to be poorly maintained
Karina BI was told I would be charged for a 10’ truck and given a 15’ truck and I was charged for a 15’ truck
Cindy M