Customer Reviews for Kings Service

Excellent customer service. Helped us after posted office hours due to concerns with the website. Very friendly and courteous.

The service at King's is, and has always been excellent! That said, the truck leaked horribly and the rain poured into the cab on the dashboard, steering column and me! I had to drive in a rainstorm which was only made worse by having to open the door to let water run out!

Update computer system.

The guy at kings in maryville il was great to work with and made it very easy for me . This was the first I have ever used a uhaul truck 26ft and it was a great experience worked great for me . I highly recommend renting for this location.

From the moment I walked in the door, Terry was very accommodating and thorough with the procedures. He's a very nice person and Hs been in the area for YEARS! Support Terry and his business especially during these tough times. He deserves your support. -Trevor

The van needs its alignment checked and the tire is soft.

The site could use some signs that direct you on where you can park when picking up the truck. The lot is so full that we weren't sure where to park. The employee did have a bandana for a mask which was appreciated.

Always great service!

Everything went really smooth and the owner was super nice and helpful!

Terry King is very helpful. Excellent location!

When I did the mobile drop off at no point did it direct me what to do with the keys. I would suggest adding this to the mobile drop off sequence.

All good! Rented and dropped off many times.

Nobody was there l, because it was a Sunday. No big deal. Parking was just tight.

Vehicle was exceptionally clean and well maintained. Very friendly and courteous agent.

Highland Il requested and when i got there the guy said he didnt have one. My daughter came from decatur to help me and it was the 2nd time i had 1 reserved for that day . people were not retring on time and i am being told I have to have back 0n time. kings should be more nicer.

Excellent service every time.

The owner was very pleasant and helpful.

I clicked on the log in on the link that was sent to my email and it brought me to a page where my wife registered for a Uhaul 1 month ago.. my Uhaul rental never came up.. I had to go inside the business and clarify with the owner who helped me out.. IT support was not GO.

Terry at Kings did an excellent job!

Nothing. Terry King is a great business owner and has always done right by his customers.

When I arrived at the original place to pick up the truck, I was told the truck was not available. I was called, by Uhaul, 15 minutes prior to my scheduled pick up time. They were able to find another truck however, it was at a place 15 miles farther away. Took me about 45 minutes round trip to pick it up, which made us late to meet our helpers. Totally through off our day! With uhaul being as big as it is, I should've received more than extra miles. Completely unacceptable. Moving a kid to college is stressful enough but dealing with the situation of not having a truck available made it 10 times worse.

I returned the vehicle an hour after the dropoff time. This was implied to be an estimated time. The vehicle did not start on multiple occasions during my use. This delayed my use of the vehicle. I was then charged for two rental periods. This is unreasonable. I will be seeking reimbursement and will use competitors in the future.

Excellent location! Terry is very helpful and knowledgeable.

Owner is very friendly and knowledgeable !!

Drop off experience was much better! It was actually a holiday (July 4th) and there was an employee working to tell us where to park, etc!

Quick response, efficient check in and pickup.

The experience of picking up the u-haul trailer was easy. The owner was friendly and very helpful. He answered all my questions and was very thorough in explaining my use of the trailer.

Confused if I'll get charged $20 for the location being closed

Excellent experience overall!! Two thumbs up!!

System was down but they worked to still get me a truck and get me on the road

No improvement needed. Terry was great to work with.

Very good service friendly professional and genuine nice guy to rent from. King 66 represents the good qualities of U-Haul dealers that I have known throughout my life. Highly recommend King 66 service for U-Haul rentals

Outstanding customer service. Very friendly and helpful. I will use this location fir all of my UHAUL needs going forward!!! THANK YOU

Thus is only my second time using this location. The first time went ok, but this second time, they charged me twice for the mileage I went over according to the estimate I gave at the reservation time. Bad business and I need the additional charge of $18.53 reversed on my card!!!!

When I picked up the rental vehicle, the service agreement was for $37.30. When I check my bank account there was a pending charge from them for $75.00. I thought maybe there was a undisclosed deposit until I returned the vehicle. He was closed when I returned the truck. I went over 12 miles which was $13.08 additional bringing my total to $50.38. But once monday rolled around the pending $75 charge went through. I called to see when the difference would be refunded and he said it wouldn't because there were tons of leaves in the back of the truck. I moved shelves from one garage to another? Either way he made some extra money and was not hearing a word I said when I called. He just dont care. I also had reserved a pick up truck and they called me super early to let me know they didnt actually have that. So why did uhaul rent it to me? So they gave me a box truck for 19.99 but I still had to pay the extra cost of the mileage, I think the pick up was $0.79 per mile and the box truck was $1.09 per mile. It adds up, especially with imaginary charges that are charged even before you get into the truck.

We had a great experience picking up our U-Haul trailer, and we'll definitely use this location again. Wonderful service.

Remove them as a contractor. They threatened to charge me $165 for not sweeping snow out of the back of the truck, telling me that I should have picked up the phone call to tell him when I was supposed to drop off, even though we weren't entirely sure when (but definitely before noon). The owner is extremely rude and unhelpful.

I was charged for the use of the dolly which I did not use, nor did I order to have one placed in the U-Haul because I have my own that I brought to use. Even though it was in the truck, I never broke the seal to utilize it. The person at Kings Service was rude when I asked about the charge and was not willing to give me back the $14 of the $341.90 overall price. It's a minimal portion of the bill. It's not about the money; it's about the principle.

Nice guy...helpful. Location is convenient

Tried to contact the location multiple times to see what the rate difference would be to keep the truck a couple of hours more. No answer, ever.

Terry was very nice and helpful with the advice he gave us. Definitely recommend !

Everything was great at kings location.

The guy who handled our transaction was very friendly and detailed.

The owner is the absolute worst person on the face of the planet to deal with. He is so rude. Go ahead try to use them you will see.

Not a thing.. Terry King was a treat to deal with.

Not just the location but my whole experience was a wreck!! When we arrived at the location my device kept saying I wasn't in the right location tried to call u haul and it to 30 minutes to get through..... I won't use u haul again unless I can pickup when a person is at the location

Hard working man and a lot of stuff at his site but he was super to work with. Very nice guy despite location presentation.

The owner Terry was great to work with.