Customer Reviews for Kings Service
(U-Haul Neighborhood Dealer)

653 reviews

6558 State Rte 162   Maryville, IL 62062
(@ 159)

(618) 288-7311

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 288-7311

6558 State Rte 162
Maryville, IL 62062
(@ 159)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Vicki T. 
Rating:
5.0

Customer did not leave a comment.

Beth K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Very friendly the gentleman the owner of the place.

Cindy R. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

It was great the way it is!

BETH B. 
Rating:
4.0

Customer did not leave a comment.

kim B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Terry is so professional and courteous!! I wish all U-Haul dealers were as awesome as he is!!! EXCELLENT EXPERIENCE!!

Jacqueline N. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Great folks to work with at Kings Service in Maryville.

Jeff B. 
Rating:
5.0

It was a pleasure doing business with Mr. King! He was very helpful and explained everything very well.

Max G. 
Rating:
5.0

The pickup area was a little tight but not unmanageable.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

The owner was RUDE, DISRESPECTFUL, and Irresponsible. He mocks customers while cussing them via the phone. Very very very awful experience. ABSOLUTE CRAP. Worst place to ever do business with.

Ty E. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Terry was amazing!

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

The truck could be fixed the service was just fine. Uhaul customer service did their job.

Devon W. 
Rating:
5.0

Great service thanks

Devin M. 
Rating:
1.0

Customer did not leave a comment.

trevor H. 
Rating:
5.0

Customer did not leave a comment.

Rhett C. 
Rating:
5.0

Really loved Mr King

ANNA H. 
Rating:
4.0

Customer did not leave a comment.

daniel W. 
Rating:
5.0

Customer did not leave a comment.

JESSIE B. 
Rating:
5.0

Very friendly and helpful

James M. 
Rating:
5.0

KIND AND PROFESSIONAL

Steve F. 
Rating:
5.0

Great guy!

Heather L. 
Rating:
5.0

The check in process sucks! The website and app are both slow as shit and it took me about an hour to get the key. The location was great but the overall check in was horrible! The website and app both have connectivity issues. I needed to be transferred to 5 different reps before I was able to obtain the key.

BECKY K. 
Rating:
5.0

Mr King was very courteous and helpful. Everything was ready when I showed up and we had no issues. Thanks Mr. King!

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Ted N. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

Wendy E. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

I've used Terry King's service several times. Excellent service, clean trucks, and very professional.

Marjock F. 
Rating:
5.0

Customer did not leave a comment.

Kalvin D. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
2.0

I called the location numerous times before going to drop off the trailer and got no answer. Did the automatic drop off through the app which worked perfectly. There location was very junky and unorganized.

Patrice C. 
Rating:
3.0

Very small lot. But centrally located

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
4.0

Kings Service was great. No issues.

Randy W. 
Rating:
5.0

Easy to find no trouble parking the 20 foot truck. Drop off on finished online. Online return did not have space for return of rental property (moving pad) followed with phone call. Very nice and customer friendly.

Debbie S. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
1.0

Customer service highly needed

Luis B. 
Rating:
2.0

Customer did not leave a comment.

craig A. 
Rating:
5.0

Customer did not leave a comment.

Marjock F. 
Rating:
1.0

This facility was terrible and the equipment given to us was not in usable condition. The man was rude and a tire on the $450 trailer was bald. He wasn't helpful and just said we had to call uhaul to fix it when he shouldn't have given a customer a trailer not ready to be driven. Basically, he just said, “tough luck it's time for me to close.” We had to take the trailer and wait for uhaul's roadside assistance before we could load it. Awful service!

Mike N. 
Rating:
4.0

Very Nice owner.

DONNELL B. 
Rating:
5.0

The trailer I rented was ready to go as promised. I was also briefed on where the trailer could be parked if returned after hours. The trailer was hooked up for me and a check of all lights was conducted. I was also advised as to where I should call in the event of a flat tire. I have rented from U-haul numerous times in the past, this type of service is a guarantee repeat customer! Thanks for reminding me what customer service looks like!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

I reserved a dolly and furniture pads with my rental but I did not receive them due to the shop being closed during advertised business hours. This location has several trucks available in all sizes, so I would recommend them if you don't need anything extra with your rental.

Megan B. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Spring B. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Terry was friendly, had my truck ready to go with all the extras I requested. He showed me where the night drop box was located. No complaints and would absolutely utilize his service again.

Tasha P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

Customer did not leave a comment.

TACARA T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Really grateful for the UHAUL employee who helped us. The lock system needs to be oiled, very difficult to get code.

Donald M. 
Rating:
5.0

NA

Michael H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

anthony O. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
5.0

Only after I closed the website did I receive notice that I'd need an account to check in online. You need a pop up that says to finish creating an account in order to check in online… And I'm not sure why that's necessary anyway if you have my cell number and information. Why can't I just check in via text?

Tara C. 
Rating:
5.0

I've been a customer of Mr King for many years nothing but professional service every time

WINSTON M. 
Rating:
5.0

It was a great experience and very quick kick up.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

No one was there when we dropped it off

Keith H. 
Rating:
5.0

Great service! We only use this location for our hauling needs.

Tammy T. 
Rating:
1.0

The location looks like a junk yard and was barely accessible. Customer service was rude and dismissive. When I called to inquire about the service, I was rudely told they were busy and I needed to call back. When I did I was treated as if my questions were an annoyance and encouraged to reserve online. I rented on a Sunday, so had to use the app for pickup/drop off. I inadvertently missed a step and returned the keys to the wrong spot. I was called by Kings and ridiculed for this mistake. When I apologized and tried to offer help I was dismissed, told to "follow directions" and basically hung-up on. Very disappointing, as this business is my local community and I typically support local but I will never use this business again and will discourage anyone who asks about them.

Scott F. 
Rating:
5.0

Everything was perfect.

Hunter W. 
Rating:
1.0

The person running the place was not there at our scheduled time. I then couldn't use the website to login with my email because it kept linking me to my husband's account used previously. I had used a brand new email and gotten my confirmation there so it should have worked fine. My husband called the 800 number and was able to access the key without the facility employee. He left his car there and the employee later called saying “any idiot would know not to park there.” He then told my husband he had 10 minutes to get there and move the car or it would be towed. My husband both apologized and told him we lived 15 minutes away. The employee continued to be rude and insist the car would be towed if we didn't get there in 10 minutes. The employee not being there and then having to rush back to move the car caused us a lot of wasted time and also meant we didn't have help for the whole move. This was a terrible experience.

ANTHONY G. 
Rating:
3.0

The owner was nice although couldn't help but to feel a little uncomfortable. There was a lot of political and religious signs and propaganda in the shop that made it extremely uncomfortable. I won't be going back to this location. Would highly recommend a regular u-haul store or a more professional 3rd party establishment.

Chatunda H. 
Rating:
5.0

Nothing. This was one of the best experiences I've had with a rental of any type. Staff was friendly and provided excellent service and the rental vehicle was clean and well-maintained.

alan P. 
Rating:
3.0

Make online pickup instructions more clear or post them at the location. Create organized pick-up and drop-off zones with plenty of space.

Ryan T. 
Rating:
3.0

The $10 charge should be refunded, As the dolly was not in the truck or used during my rental period time.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Connor S. 
Rating:
5.0

Customer did not leave a comment.

FREIDA K. 
Rating:
5.0

King's service was outstanding.

Thomas S. 
Rating:
5.0

Easy pick up and drop off. Happy repeat customer.

Brian and Traci S. 
Rating:
5.0

Great service

Johnathon L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Dalton C. 
Rating:
5.0

It was an excellent experience I cannot think of an improvement.

Robert G. 
Rating:
5.0

Great service was provided. The gentleman checking out the truck was knowledgeable, professional, and a cheer to converse with.

Morris T. 
Rating:
5.0

Great customer service.

Robin Q. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

ROBIN J. 
Rating:
5.0

can't think of anything.

Tracey S. 
Rating:
1.0

The owner was a rude crazy man! He yelled at screamed at me over the phone. Tried to overcharge me 35.00! He told me I had background noise in the phone and I needed to get rid of it now! I see he has tons of terrible reviews saying the same thing! Why would you have a maniac like that representing your great company?

Gary H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top