Customer Reviews for Kings Tires LLC
(U-Haul Neighborhood Dealer)

1,252 reviews

1075 Santa Rosa Av Ste B   Santa Rosa, CA 95404

(707) 525-1043

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(707) 525-1043

1075 Santa Rosa Av Ste B
Santa Rosa, CA 95404

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY C 
Rating:
4.0

Nothing :)

VIVIANA M 
Rating:
5.0

Customer did not leave a comment.

LEONEL J 
Rating:
5.0

Everything was great! Convenient

GARY C 
Rating:
5.0

The customer service and friendly nature of this business was quite refreshing. Renting a U-Haul from them was SO MUCH EASIER than some other local options. I would go back to this business for my next UHaul renting needs without any doubt.

LINDA B 
Rating:
5.0

Gentleman who works there is very kind and helpful. Made everything simple

Carlton H 
Rating:
5.0

Friendly staff, easy check in and check out

VINCENT M 
Rating:
4.0

Explain how rental is operated. It was first time I operated a vehicle with no key

DANAE J 
Rating:
5.0

😀

SAMUEL F 
Rating:
5.0

Great customer service! I've rented from this dealership before and always find the process to be fast, easy and efficient. Plus the owner is really nice to deal with.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

RONNIE P 
Rating:
5.0

Friendly service!

CYNTHIA G 
Rating:
4.0

Customer did not leave a comment.

MARKO B 
Rating:
4.0

Customer did not leave a comment.

PAMELA S 
Rating:
1.0

Owning a small local business for over 45 years, I know the importance of impeccable customer service from the point of entry until they leave the establishment. Monday morning, around 10 am, I was greeted by no one at the front desk. I yelled, "HELLO," and no one approached the front desk to assist me. As I was getting ready to cancel my RSVP on my app and drive to another U-Haul location down the street, a gentleman walked in, stepped behind the desk, and looked towards me with an "I don't like my job" look. Nothing was spoken. There was no greeting like "Welcome to UHaul Rental. How can I help you?" Not even a simple "HELLO!" So I tried to move things forward and said, "Hello, sir, I'm here to pick up my rental." And to build some commonality, I added, "Did you have a nice Christmas?" He then proceeded to pick up his phone, point his finger towards me, singling "just a minute," and converse with a person on the other end. Finally, 10 minutes after I had walked in, he proceeded to help me, but with a Scrooge, not very happy-type attitude. Forget about building a business relationship with this "owner" dude. I tried different topics. Christmas - His family - How's business? He asked for Drivers License information. The amount to be charged to the credit card is estimated. I felt like - Get me and get me out. Long story short ......Upon returning the rental truck, I was greeted with even more of the same. I was not so happy; I didn't like my job attitude and Scrooge-type behavior. NOT EVEN A "THANK YOU" as I left the business. I WILL NEVER RETURN TO THIS BUSINESS ESTABLISHMENT! To keep this from being a total bash of this owner and hoping that he reads this review, I would like to log out and send a positive light by sharing these wise words of wisdom with him. “Your beliefs become your thoughts! Your thoughts become your words! Your words become your actions! Your actions become your habits! Your habits become your values! Your values become your destiny."

LAWRENCE P 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA S 
Rating:
5.0

Customer did not leave a comment.

JOY A 
Rating:
1.0

They charge me 2 gallons gas money even I already put 1 gallon gas in drive only 10 miles bad customer service

NONAMEGIVEN S 
Rating:
5.0

Nice

JOSE R 
Rating:
3.0

GOOD

MARK Y 
Rating:
2.0

We reserved two dollies with our moving truck three days on advance and when moving day arrived and we picked up the truck the associate informed us they unfortunately didn’t have any dollies. We had helpers set up at a specific time move and this put off our schedule by an hour since we had to go buy our own. Once we unloaded our truck at the end of the day the truck broke down and we waited another hour for road side assistance, the truck was repaired and that was the only positive experience for the day that was already a lot of work and long. I won’t rent from U-Haul again.

JASMIN G 
Rating:
5.0

The owner was very pleasant. I appreciate his help!

CYNTHIA P 
Rating:
3.0

The owner (?)of King's Tires was very friendly and helpful when I rented a van. I am discouraged that after putting in 1.5 gallons of fuel for a round trip of only 50.5 miles, I have been charged $12.00 for an additional 2 gallons of gas.

Jillanne R 
Rating:
1.0

Poor customer service. Gas tank filled “between 1/4 and 1/8” at pick up; making it essentially impossible to fill it back to that same level - I think this is a gimmick, for U-haul to make money from customers. The amount of gas on the tank when I picked it up was less than what was needed for the projected number of miles I told the guy - so, I was forced to get gas in the middle of the trip. Ended up with a tank that was half full upon return, but of course a credit was not given. So, U-haul essentially stole approx $10.00 from me. In summary, bad customer service. I hope never to need a rental truck from u-haul in the future.

EDITH P 
Rating:
4.0

Customer did not leave a comment.

Toni K 
Rating:
5.0

Excelente

EMMANUEL H 
Rating:
2.0

The service was less than great. When I arrived to request a rental, there was nobody in the office. I walked around and found someone who called the person who was supposed to be in the office, but they did not answer the call. When the person arrived at the office 15 minutes later, I was able to get my reservation completed. When I went to return the vehicle, there was again, nobody in the office. I waited 15 minutes and still nobody showed up. I had to leave to get to a meeting. This required me to make a second trip just to return the key to the truck. I did not feel comfortable leaving the truck key on the desk without anyone to confirm I had turned it in. There were no instructions on what to do if nobody was in the office. If this is a business, someone should be available during open hours.

ANNETTE A 
Rating:
5.0

Customer did not leave a comment.

Findlay G 
Rating:
5.0

Best truck rental experience yet. Kings Tires on Santa Rosa ave. Employee made all the difference in the world. Very professional, fast, and kind. You can always tell when someone is a hard working family man, with old world values and morals. Price was lower than other u-haul places. I will rent from that location again if possible. More than 5stars for sure.

CHRISTOPHER C 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B 
Rating:
3.0

Customer did not leave a comment.

FRED M 
Rating:
5.0

The drop off went very smoothly and professionally. Excellent service all around. Thanks

paul a 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
3.0

Nice person behind the counter, site is dirty not well maintained.

DARREN G 
Rating:
5.0

It had been awhile since I rented from U-Haul. Now I used my phone to check-in and pick-up the truck as well as dropping it off. What a great system. I would surely rent from them again. I didn't have to talk to anybody. But, I went inside to tell them how much I liked the new system.

Alisha M 
Rating:
3.0

Customer did not leave a comment.

Adam G 
Rating:
5.0

i had a problem with blankets but this establishment was very patient while i sorted it out with customer service

JONATHAN G 
Rating:
4.0

Customer did not leave a comment.

KARL K 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
2.0

Photos taken by the location prior to rental were poor angles that did not show full views of the sides of the truck. The "front" view was taken from overhead of only one front corner and did not show the bumper that had significant damage. The truck ramp had broken glass on it when I pulled it out to use it. The truck had ~134000 miles on it, surely close to being taken out of service? During the second day of my rental period, the A/C failed.

MARC F 
Rating:
5.0

Very quick check in and out. Great local rate.

LORNA F 
Rating:
5.0

Customer did not leave a comment.

TOMMIE W 
Rating:
5.0

Good service and attention. Smoth transaction.

RAINER S 
Rating:
5.0

The experiene was good

BYRON W 
Rating:
4.0

Our pick up time was 8 AM and unfortunately, he showed up 10 or 15 minutes late. Had he been on time, I would have raided him excellent

ANTONINO F 
Rating:
3.0

Maybe it was a one time event, but the person at the rental was overwhelmed and was trying to do at least three things at once. Took quite a while to pick up our truck and then had to come back for a hand truck which should have been included.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

EVAN M 
Rating:
5.0

Customer service Was excellent

ROBERT M 
Rating:
5.0

Nice manager

LAURA B 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M 
Rating:
5.0

Nothing; it was perfect!

MATTHEW F 
Rating:
3.0

Customer did not leave a comment.

SHREE L 
Rating:
4.0

The inside front windshield was dirty enough to cause a visibility problem when driving toward the sunset. Otherwise the vehicle was good. Service at pick-up was efficient. At drop-off it was efficient and friendly also.

Michael D 
Rating:
1.0

The van had clearly not been washed anytime recently. It stalled a number of times; just lost power to the point I had to pull over. Staff was not there when I arrived to return vehicle. He showed up 20 minutes later. I asked if he worked there, and his smart ass reply was "sometimes". No acknowledgement that he kept me and others waiting. He went off premises for some reason and left the office completely unattended. The bill made absolutely no sense; the total amount seemed correct but the itemization was completely wrong. He could not explain it. I will not be returning to this location.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Suzanna G 
Rating:
4.0

Customer did not leave a comment.

MARCELLE G 
Rating:
1.0

The truck was dirty, the windows had not been cleaned in months, no water in the windowsheild dispenser. Truck parked behind a huge flatbed parked illegally across the driveway & sidewalk making it very hard to get out. There were no flags, cones or warnings signs and I had to try and exit the parked U-Haul around the flatbed on a busy street. No one offered to help me with these obstacles in the way.

LISA M 
Rating:
4.0

The vehicle was dirty - gunk on the consul and dashboard, leaves on the floor, trash in the door pockets. The van cargo bed liner had tears in it. Van ran fine and fit my needs for hauling. Service was friendly. The rate is really good for a day use plus mileage.

SEAN S 
Rating:
3.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Excellent experience. It would be nice to have slightly lower mileage charges. Hilario from Kings Tires was very competent and friendly. I’d use him again…

Mark S 
Rating:
1.0

To start, I am not someone who complains. I reserved a truck for pickup at 8am. I arrived at 7:50. The store was not opened until 8:25 am. There were three other customers that were delayed as well. When I received my truck, it was a little less than half full. I drove the truck less than 15 miles total. I was told to bring it back with half a tank. I put 6 dollars in, which in CA gets a little over a gallon. I returned it with the same amount of gas as when I got it. I received my bill where I was charged for 5.5 gallons if gas at 6.25 a gallon. Almost 40 dollars. The staff was late. The staff was rude. And the staff ripped me off. Total BS. Moving sucks to begin with. This is crap.

KEVEN S 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

CASEE J 
Rating:
5.0

Smooth transaction.

Jennifer C 
Rating:
3.0

Customer did not leave a comment.

Fred M 
Rating:
5.0

First location wasn’t read and the reservation desk took care of the issue immediately.

sadek s 
Rating:
4.0

Picking up the trailer and getting it hooked up was easy. While I was able to easily drop off the trailer, there was no one present at the it was difficult getting someone to answer the phone since the online drop off app said that I needed to be at teh site during drop off. I eventually received confirmation from Uhaul but was worried that I might be charge extra.

CHARLES K 
Rating:
4.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

HEIDI H 
Rating:
5.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

It was a quick transaction and I love how quickly I was able to start my project.

KATHERINE T 
Rating:
5.0

It looked like someone had spilled a slushy in the back of the truck. Otherwise excellent. I will rent from this location again. I had an unfortunate accident at the county dump, the tire was punctured and as the facility was closing, roadside assistance was unable to help until the next day. The flat wasn't repaired until late in the morning. I finished my moving, but was over 24 hours late returning the truck. I was charged even though I couldn't use the truck and the flat was not my fault.

Brenda R 
Rating:
5.0

I’ve used other locations. This was the fastest most honest one I’ve used.

Edward D 
Rating:
5.0

Customer did not leave a comment.

Jay P 
Rating:
5.0

Customer did not leave a comment.

Ermias B 
Rating:
4.0

Customer did not leave a comment.

Charles T 
Rating:
1.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
5.0

Great Service! Zero Complaints, 10/10. Would highly recommend.

John M 
Rating:
1.0

Took 1/2 hour to get to check out

Richard F 
Rating:
3.0

Counter help was quick and courteous, but the van was shockingly dirty. The windows were so filthy, inside and out, I spent 20 minutes cleaning just to be able to drive the thing safely. Other than that, the van was fine.

Timothy R 
Rating:
2.0

Truck was very dirty with 118k miles on it. Back was sticky and you could see foot prints. Interior was had this dried liquid throughout. The rubber window piece fell out. The side mirrors moved with the wind so it was very dangerous driving. Got in the truck and the rubber mat was over the gas pedal. Had to pull over and push it behind the pedal. Rust all throughout the back door. Had a 12 year old running the counter with his dad helping or someone. not professional at all.

Lann C 
Rating:
2.0

Everything was fine until I returned the truck. I was told it was full when I picked it up. I put about 20 miles on it during the rental but when I stopped to replace the gas it took over 4 gallons!! I know trucks use more fuel than cars but 5 miies per gal. I don’t think so. When I returned the truck I told the counter person and she didn’t say a word. No “I’m sorry”, no “how can we make this right?”, nothing, just stared at me like I was an idiot!?! You have three rental yards in Santa Rosa, I will never go back to this one....

STEVEN K 
Rating:
3.0

Uphold my reservation at my original pickup location.

STEVEN D 
Rating:
1.0

The owner of the tire shop was not informed of our rental and accused us of trying to steal the trailer we rented and paid for in advance. The only person who accessed the Uhaul deal had a family emergency and had to leave the premises. Kings tire had NO paper work from our rental! One of the king tired employee taunted us and accused of stealing equipment! We had to hook up the trailer up to our 22ft truck ourselves!! I’m sorry im a woman and had no idea how to hook a trailer onto the truck! We had our receipt and was paid in Full! It’s was very humiliating and we felt discriminated! After the complaint was filed with U-Haul - nothing was done about this! I am so disappointed in the way this transaction was handled! Considering a formal complaint with the Better Business Bureau!

Julie O 
Rating:
3.0

Customer did not leave a comment.

Cristina C 
Rating:
5.0

Customer did not leave a comment.

Anne M 
Rating:
3.0

Customer did not leave a comment.

Francis O 
Rating:
2.0

Hello, the person working there was very nice but the truck showed a "change oil light" and there was no windshield wiper fluid at all. Vehicle was quite dirty and had less than half a tank of gas in it.

Heather B 
Rating:
4.0

THE VAN I RENTED HAS A CHECK ENGINE LIGHT ON .I DID NOT HAVE MY OBD II SCAN TOOL WITH ME HOLIDAY.

Mark Y 
Rating:
5.0

Rented from this location several times. Service is always outstanding! I always recommend this location! Always outstanding

Tod C 
Rating:
5.0

Customer did not leave a comment.

Edward W 
Rating:
3.0

Customer service was a bit poor and slow, only one person helping at the store for uhaul and regular customers for the shop. The app didn't work well and the employee had to use his phone to take pictures of my driver's licence. Finally I was able to get things done but after almost 20 min

David G 
Rating:
5.0

Customer did not leave a comment.

Jenny M 
Rating:
5.0

Thank you

Elizabeth M 
Rating:
4.0

Customer did not leave a comment.

Dan H 
Rating:
5.0

Customer did not leave a comment.

Kaytlyn B 
Rating:
5.0

Customer did not leave a comment.

Kelly H 
No reviews have been submitted for this location.

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