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SAMUEL F
Kings Tires LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa, CA 95404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service! I've rented from this dealership before and always find the process to be fast, easy and efficient. Plus the owner is really nice to deal with.
STEVEN BFriendly service!
CYNTHIA GOwning a small local business for over 45 years, I know the importance of impeccable customer service from the point of entry until they leave the establishment. Monday morning, around 10 am, I was greeted by no one at the front desk. I yelled, "HELLO," and no one approached the front desk to assist me. As I was getting ready to cancel my RSVP on my app and drive to another U-Haul location down the street, a gentleman walked in, stepped behind the desk, and looked towards me with an "I don't like my job" look. Nothing was spoken. There was no greeting like "Welcome to UHaul Rental. How can I help you?" Not even a simple "HELLO!" So I tried to move things forward and said, "Hello, sir, I'm here to pick up my rental." And to build some commonality, I added, "Did you have a nice Christmas?" He then proceeded to pick up his phone, point his finger towards me, singling "just a minute," and converse with a person on the other end. Finally, 10 minutes after I had walked in, he proceeded to help me, but with a Scrooge, not very happy-type attitude. Forget about building a business relationship with this "owner" dude. I tried different topics. Christmas - His family - How's business? He asked for Drivers License information. The amount to be charged to the credit card is estimated. I felt like - Get me and get me out. Long story short ......Upon returning the rental truck, I was greeted with even more of the same. I was not so happy; I didn't like my job attitude and Scrooge-type behavior. NOT EVEN A "THANK YOU" as I left the business. I WILL NEVER RETURN TO THIS BUSINESS ESTABLISHMENT! To keep this from being a total bash of this owner and hoping that he reads this review, I would like to log out and send a positive light by sharing these wise words of wisdom with him. “Your beliefs become your thoughts! Your thoughts become your words! Your words become your actions! Your actions become your habits! Your habits become your values! Your values become your destiny."
LAWRENCE PThey charge me 2 gallons gas money even I already put 1 gallon gas in drive only 10 miles bad customer service
NONAMEGIVEN S