Customer Reviews for Kingston Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kingston Car Wash

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Michael R. on

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staff was very friendly and helpful

Jonas F. on

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It seemed unstaffed until someone appeared, just before I was going to leave. I was a little wary of leaving the truck with someone I couldn't be sure actually worked there.

andrew G. on

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brian J. on

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Corey W. on

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Mike G. on

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Chim Y. on

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Jerimiah B. on

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William F. on

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very pleasant experience -- all employees kind and courteous -- would recommend this location to anyone

edward G. on

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I was told by customer service when renting the uhaul truck that I would be received $595.00 back into my account as a "good faith agreement" but when we reached our destination the gentlemen was not aware of any such "refund". Someone should listen to the original call and some of my other calls to hear what was told to me. I would never use Uhaul again or recommend uhaul to anyone in my family or friends. Lies, Lies, Lies. I will be notifying attorneys and the Better Business Bureau, etc. to receive the $595.00 that was promised to me. I wonder why this rating system is only on the location rather than the experience itself.

Jeffrey S. on

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Timothy E. on

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No sign as to where the office is. We walked all over the place trying to find it.

John A. on

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It was perfect.

Ashley F. on

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michelle P. on

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Daniel R. on

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The mobile application set up needs a revision to be easier or to allow for a more advance completion. The additional questions when trying to pick up vehicles are very inconvenient and could’ve been asked prior to visit. Took an additional 20+ minutes.

Eric F. on

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James K. on

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I was told to return at a location (15 Marion Dr. Kingston, MA) that was closed. The owner told me to drop off at another location. Had to call UHaul to confirm this. Stressful return experience.

elyse L. on

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We had last minutes rentals and then needed another truck. This I haul location was more than accommodating and helpful.

Jack C. on

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The truck ran fine but it had not been cleaned out inside the back of the unit . I had attempted to call the location the day before and never got anyone who would contact me so I could pick it up the afternoon before ! It is shocking to find out that the $39.95 charge per day has turned into almost double the charge ??

KEITH O. on

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THOMAS R. on

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Richard L. on

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The location did provide the dozen furniture pads per the reservation. The attendant did nothing to help solve the issue. I called UHaul and was given a location 28 miles (round trip) out of my way to get pads. The agent on the phone refused to credit me for the mileage! Very poor customer service.

charolette M. on

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was accomodating and quick ....had no problems!!

Terry Ann W. on

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Michael B. on

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Drew P. on

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I really didn’t like that there was 1/4 a tank of fuel when I got in....

John D. on

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Extension accessibility via app or webpage. Couldn’t find the option so I had to call neighboring business multiple times.

Peyton B. on

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When I got to Kingston Car Wash to pick up my Uhaul there was no designated office or area to go. I had to walk into the actual car wash, got wet, and had to search for an employee. The employee had no idea what to do. I had to wait an hour after the designated reservation time to actually leave with my Uhaul. They shouldn’t be running a Uhaul business. They should Just stick to running their car wash.

craig M. on

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Allen C. on

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Everything went smoothly, all your people were very helpful.

Diana B. on

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BETHANY W. on

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No truck. No call. Made reservation 2 weeks in advance. Regional manager rude.

Jim M. on

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Both young men at pickup and drop-off (2 different) were awesome. Both knew everything about the equipment, what I would need for my truck, and what would work. For $35 bucks this was the best moving experience I've ever had. Keep it up!

Kendal L. on

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louis C. on

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I left about $10 more gas in the tank than when I picked up the truck. Impossible to guess the exact amount of gas necessary before you drive, so easy to overfill if the tank is empty when you pickup the truck. Earlier that day, I had made an online reservation at Budget but when I arrived to pickup their truck, I was told they had NO trucks. So UHaul saved my day. Thank you UHaul.

Michael W. on

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Customer did not leave a comment.