Self drop off so no personnel helped
Jilliane J
Customer Reviews for Kingsway Inn Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing! Was looked after in an urgent manner when my movers bailed. Service here was critical to my solution to my cross province move when I was screwed over by a pre arranged moving company.
scott mThe equipment was well maintained and easy to set up.
Gregg MOn this occasion, the designated staff did not come outside promptly and as a result, my husband-- who is a skilled mechanic and accustomed to hands on work -- had to perform the hookup of the chains himself. While he handled the task without difficulty, I am concerned that customers without this level of technical expertise may struggle under similar circumstances. Additionally, I was surprised to learn that a photograph was taken of my husband's hookup. In our previous experiences at other U-haul locations, staff have consistently managed the hookup process during vehicle hookup, ensuring customer confidence and compliance with safety protocols. I hope this input is valuable for improving service consistency and ensuring a seamless experience for all customers. Thank you for your attention to these concerns.
Brittney SIt appeared i was charged in American dollars for some reason. I was also charged for furniture blankets which I did not ask for, and was charged for the dolly that I did not have either. I attempted to use the app to sign in which took the first hour of my time. I will be using Uhaul again as I have just started my move.
Crystal DGreat customer service
ADAM B