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JEFFREY P
Customer Reviews for Kinston Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything is ok
Toni HNothing they were so friendly
Edwards WEverything went well
Jamicia MIt could of been told it would be close to 230 bucks to rent out a uhaul
Lisa PVERY EFFICIENT. IN AND OUT QUICKLY (WHICH IS WHAT I NEEDED) THE LOCATION WAS VERY CONVENIENT. WOULD DEFINITELY RECOMMEND.
Dondi sNothing
Mildred FThe holy that I ordered wasn't available but the rep was very nice to me in the situation
LaShonna Anothing
wonda hEverything seems to be honest
Milton BThe guys were courteous and professional in every way. I was pleasantly surprised to find this location inside a pawn shop in Kinston NC I'll be going there first from now on! Thanks!
LEANDER TWeb based checkin/out process was challenging. Pics were qued which would log me out of online app requiring me to log in again and again.
Richard HMajor issue with the abs on this unit. It was like the unit would bounce horribly when the abs light would come on. We would have to stop for 10 or 15 minutes. Then it would be ok to drive for another 30 minutes to an hour. Then it would do it again. It added hours to the trip. Customer roadside service was great but there was a major mechanical issue with the vehicle.
Christopher BEverything was exelent
Raul PJust an after hours drop off at this location. Looked ok, safe
Greg MTruck was filthy and dirty... Also many dents and scratches. Driver side door key won't work to open the door. Not the best kept truck.
Raul MVery pleased with my 10 star service. 10. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Bridgette JI had not done a virtual drop-off before. I didn't watch the video all the way through....I suspect it has the part in there about depressing the metal tab to twist the tow bar tongue cam off the ball hitch. Luckily a friend was on the phone with me and knew right away this was what I was missing. It turned out to be very quick and easy to detach the trailer and leave it in the parking lot.
Kennan SNothing
Alton CAwesome and friendly, great customer service.
Timothy GMake it an option where you can drop off where you initially picked it up from.
Shante WNothing everything was nice and quick.
Dorothy GI can’t believe U-Haul wanted to charge me $415 to pull the U-Haul out of mud. That’s crazy.
Ronnie THave the items in the truck that we pay for up front such as Dollie’s
Shakeya LHave your vehicles clean and suitable for the next customer. When one pays money to transport their property no one wants a smelly, stinky dirty vehicle with trash from the other user. Then expects to say their experience was delightful. Please do better Uhaul is a replical business .
Janet PWas not open on the weekend for drop off
Timothy PI was accused of not turning the U haul back in and my card was attempted to be charged. This is very unprofessional.
Char-keva Hgas was really low and i was charged for cleanup and low gas i will never come back
CODY GIt was closer to do what I have to do . And I appreciate your staff he was very professional and served with a smile and a good conversation about everything. Thanks again.
Hakeem BN/A
CYNTHIA SContinue the excellent service.
Carol DTransaction was easy and smooth. I will definitely use this location in the future.
Tedra MTo let people know the real estimated time when the deposit will be returned
Michael LHire competent employees who can count. There was a 19,130.85 charge placed on my credit card in error. This was in addition to the quoted charges. It’s taking 3-5 days for the correction to take place which tied up my credit card. I do not recommend this location.
Gary W24hr drop off, did not experience staff or location other than a parking lot.
Roger MFriendly customer service
Bruce NFor a $19 rental used less than 10 miles and 1 hour my credit card charges were more than $60. What? Not adding in the $5 of gas. Last time I get tricked. These rental places seem to all have some hidden fees that the customer is blind sided with.
johnnie mContinue to be respectable and efficient. Your agent was very courteous to us.
Mary RVery
ANNETTE LEric was very helpful with great customer service throughout the entire transaction.
Lee MKinston Pawn extremely helpful, professional, and excellent customer service! Great safe, clean, and knowledgeable Uhaul drop off location!
Christopher PBe generous and professional and aim to please.
Steven HVery helpful and friendly.
Michael BAfter being given a vehicle with NO gas, I still chose to do the right thing and return the truck FULL. I explained the pick-up situation to the guy at the counter. Of course he stated there was nothing he could do about it. I will NEVER use Uhaul again. I’d read other negative but thought and hoped my experience would be different. It wasn’t! This rental cost me a ton of $$$ and I’m very unhappy!! NEVER again!!!
Kelsie CVery good customer service, helpful, and knowledgeable!
Christopher PMaybe just a little more help and trucks is all
Kimberly T