Fix UHaul app, was not able to upload pictures to use the self check-out both times renting a truck.David B.
Trailer Rental & Towing in Kinston, NC at Kinston Pawn Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kinston, NC 28501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Improve the online check-in/pickup procedure. It didn't work. If there hadn't been anyone in the store to help, then I would have been in trouble. As a result, I was delayed by 45 minutes getting my day started.Jason S.
I didn't deal with anybody so it's hard to rate this place.George S.
Nothing Alex was absolutely amazing. He knew exactly what we needed and it was ready for us when we arrived to pick up our rental.laura S.
On-site people were very nice and helpful. They did exactly what they promised. On-line reservations and equipment return were really screwed up and not user friendly. Avoid uhaul.com if you can.Rocky M.
Accept cash that would helpAnthony C.
Facility was closedSHELIA D.
Thanks to on-line IT Department for their superior service helping with the return check in. Without their help, I would have lost days of travel.Clifton H.
I feel I was over chargered, they charged me $128 with no refund deposit, and I still had to put an extra $20 in the tank!Sinnita K.
Faster refundPeggy K.
Everything went well. I arrived and the truck was there ready to go as promised. Paperwork completed and I was on my way.Michele J.
Awesome. Customer services. Quick and easyMonica L.
Didn't have the equipment that I previously selected when I made the order, had to purchase equipment instead. Also my whole order was over $100 more than selected.Felipe S.
They lied on the fact of refueling.. Im a cross country driverlevon S.
Have more than 1 person to do u hall service waited over 30 minutes to get itAngela D.
Nothing to be improved at this time.ELIZABETH M.
You can give me a discount for my troubles and wasted time. I arrived to the Kinston pawn shop at my scheduled self pick up time of 1145 pm. The U-Haul app was not working so I used the browser, and no agents were online to help. I could not get into my van without the code and no one was there to give it to me. I called customer service in which the representative put me on a forever hold and I had to hang up and call back again. I was stranded for thirty minutes in downtown Kinston past midnight. The second representative I spoke to admitted to me all of this was unacceptable and the wait time was ridiculous. She herself could not even get ahold of an agent. No agents were online for a while and then the agent that called to confirm identification hung up on my boyfriend which the other representative also said was unacceptable. The representative also said that your self pick up service was not great but should never take that long. I would like a reimbursement for my troubles or I will never use this service again. Kinston North Carolina is known for its crime rate and I as a young female was stranded there for over 30 minutes because of uhauls neglect. I did not feel safe, was not given an apology, and spent $230 to be treated like a non paying customer.Jordan E.
Nothing at this time. Great rental services.Richard A.
Ensure the equipment reserved is in the vehicle before pick up date and time.Tommy D.
They didn't tell me the total when I return property. Sent me an email and I think they over charged meLatoyla D.
I just wasnt aware of all the steps a person had to do to use 24/7...nikita C.
The guys that work there were really helpful.Delsie J.
Check back of truck better there was broken glass in trailer of truck. No seal was on the dolly but dolly wasn't used nor was the furniture pads plus I didn't request the pads. They came with truck.Regina P.
Train the people on how the system works. Make sure the sales person uploads information accurately and promptly.Dennis D.