Customer Reviews for Kinston Pawn Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kinston Pawn Shop

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LARRY C. on

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Corey G. on

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Gary T. on

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Monica L. on

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Awesome. Customer services. Quick and easy

DEBRA C. on

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Danny G. on

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Felipe S. on

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Didn't have the equipment that I previously selected when I made the order, had to purchase equipment instead. Also my whole order was over $100 more than selected.

Richard P. on

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levon S. on

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They lied on the fact of refueling.. Im a cross country driver

Angela D. on

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Have more than 1 person to do u hall service waited over 30 minutes to get it

ELIZABETH M. on

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Nothing to be improved at this time.

Jordan E. on

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You can give me a discount for my troubles and wasted time. I arrived to the Kinston pawn shop at my scheduled self pick up time of 1145 pm. The U-Haul app was not working so I used the browser, and no agents were online to help. I could not get into my van without the code and no one was there to give it to me. I called customer service in which the representative put me on a forever hold and I had to hang up and call back again. I was stranded for thirty minutes in downtown Kinston past midnight. The second representative I spoke to admitted to me all of this was unacceptable and the wait time was ridiculous. She herself could not even get ahold of an agent. No agents were online for a while and then the agent that called to confirm identification hung up on my boyfriend which the other representative also said was unacceptable. The representative also said that your self pick up service was not great but should never take that long. I would like a reimbursement for my troubles or I will never use this service again. Kinston North Carolina is known for its crime rate and I as a young female was stranded there for over 30 minutes because of uhauls neglect. I did not feel safe, was not given an apology, and spent $230 to be treated like a non paying customer.

Marilyn P. on

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Sharon S. on

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Sharon S. on

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April A. on

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Miya H. on

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Richard A. on

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Nothing at this time. Great rental services.

Tommy D. on

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Ensure the equipment reserved is in the vehicle before pick up date and time.

Wanda M. on

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Latoyla D. on

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They didn't tell me the total when I return property. Sent me an email and I think they over charged me

Tommy D. on

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nikita C. on

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I just wasnt aware of all the steps a person had to do to use 24/7...

Delsie J. on

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The guys that work there were really helpful.

micheal W. on

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Kathy B. on

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leslie W. on

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anthony O. on

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Regina P. on

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Check back of truck better there was broken glass in trailer of truck. No seal was on the dolly but dolly wasn't used nor was the furniture pads plus I didn't request the pads. They came with truck.

Carl B. on

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Robert H. on

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Cindy B. on

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Dennis D. on

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Train the people on how the system works. Make sure the sales person uploads information accurately and promptly.

Richard A. on

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Brenda T. on

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Brenda T. on

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Howard W. on

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I did the online check in but still had some checking in to do when I got there. I guess it is as streamlined as it can be but something for you guys to continue to look at.

Brenda T. on

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Terence C. on

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Gas should be full so it’s easy to return full. I need a refund on the extra gas at return.

PAM B. on

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JOHN F. on

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Stephanie W. on

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sammy A. on

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I lost key. Ask provider what to do. They said comeback three days later when managers are back. I feel that I should have to pay for those three days. Refund me please.

Camile G. on

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It took way to long to get my refund back and the service gave me a hard time.

Susan M. on

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Amy C. on

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I asked for a hard copy of the receipt, as the rental was for work, and was not given one. I was told I would be emailed a receipt. The only email I received was for filling out this survey.

jerry G. on

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Could use a few more pieces of Equipment!

Bob D. on

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betty T. on

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Dropped off ar Ugaul dealer on 258 in Kinston..was told could drop off at any Uhaul in Kinston

David L. on

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John E. on

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Rebecca P. on

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Have more than one person checking people in. Make sure that the person checking in is one time. Truck was great except the roll out walk way was hard to get in and out.

Paul O. on

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The guys were friendly inside and greeted me when I came in. Unfortunately no one came outside to assist me. I had to unhitch the trailer and store it myself

james W. on

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rachel S. on

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Not everyone there can help you with the U-Haul, or maybe just didn’t want to help? They kept telling me I had to wait for the one guy to help, but he was busy with the other side of the business. Finally one nice young man figured it out and got me on my way. Idk how long I would have had to wait on the original guy if the second guy hadn’t helped. They were very polite just frustrated that it was only left up to one employee to take care of the U-Haul part of the business.

Scott C. on

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randy H. on

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ORETA I. on

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phil B. on

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cassandra S. on

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Jason P. on

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I ordered a dolly but no one told me they were out of them. THis was an extreme inconvenience. I will not use UHAul again

Brandy S. on

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The car dolly was in really bad shape I didn't even feel comfortable using it. The service was super slow and rude. I had to pay $75 for one day. I will never rent from kinston pawn again

keena W. on

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Service was very good I wished I had used the services prior to paying someone who had a truck.

Cameron G. on

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Ashley D. on

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Cora L. on

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Completely satisfied.

Carson M. on

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I dropped pff when closed and i am being charged an extra $40. Dont owe

davonte M. on

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Michael W. on

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I rented an auto transport. It took almost 20 min. For the transaction to go through. Once I was able to hook the trailer to my truck. The person inside never came out to assist me. It wasn't until I got the car put on the trailer that everything began. I was making a 300 mile 5hr trip. It took me over 10 hrs because the ratchets for the straps that secure the car kept coming loose, I had to stop every 20 miles to tighten the straps. The trip was a disaster. I ended up having a frayed wire that kept disconnecting. So in the middle of the night the trailer would go dark. When I call uhaul. It takes 45 min to get through to someone.

Donnie P. on

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Have the location manager check over equipment before it is picked up. Trailer I rented had damaged wiring plug, it was cut off, also the brake fluid cap was missing causing fluid to get on trailer and on tailgate of my truck. Very disappointed in my transaction.

lisa W. on

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Brenda S. on

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Brian S. on

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Pawn shop kept waiting for 30 minutes

William N. on

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I showed up and was promptly greeted by the staff. I explained I was returning the tow dolly and informed them about the lights. To address the situation you had to get the manager but it was a very short wait and he instructed me on how to put in a claim with UHaul to try and resolute situation. The manager came outside with me so I can show him the lights and he saw they didn’t work and he noted it on my return for the regional manager to get it fixed. He helped me unattach it from my truck and he put it away from the other tow Dolly’s so it wouldn’t be used. If there was more than five stars ?? I definitely would.

JOHNNY J. on

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Michael S. on

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I let the young man there hook up the car hauler for me because i am old and the trailer is heavy. He pleasantly done so,but when loading the vehicle to be hauled,I found that he had not done it correctly and the trailer became a teeter totter. NOT happy,and created a real problem

Clara H. on

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SALENA W. on

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Chanda P. on

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TIMOTHY W. on

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Everybody was very professional. Thank you for your services.

Blaine O. on

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Call customer if the vehicle is not available so they don’t drive an hour and a half to pick up the truck only to find out it’s not available. After the reservation was confirmed the night before. A simple phone call would have avoided that less than average experience.

Amber W. on

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DON P. on

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ANTONIO H. on

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KATHERINE R. on

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Keep up he good work. Thanks!

Thomas N. on

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janette T. on

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The service was terrible.

Laura JO C. on

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Staff highly unprofessional. I'vecalled uhaul several times regarding this and have not received a callback as promised.

lillie M. on

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Harriette N. on

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Cindy B. on

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Glenda S. on

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Vincent H. on

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David T. on

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Moving pads were not available at store though U-Haul site said they were. Store was unable to remove from my bill but refunded me the $10.00 in cash.

PAULINE H. on

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Mark C. on

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Smooth check out. Trailer was clean and ready to go. There was plenty of room to hook up and pull out of the parking lot.

Gladys J. on

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Joseph W. on

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WALTER P. on

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Chris H. on

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Super helpful, I would give them a 10