Customer Reviews for Kirbyville Automotive LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kirbyville Automotive LLC

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Jeffrey E.
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These guys saved my move because UHaul did not have my truck on hand at the agreed-upon location in Beaumont. I had to drive the extra 50 miles, but at least UHaul gave me a discounted price, increased miles, and one extra day on the return.

JOSE V.
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Shawn M.
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JAMES H.
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CALVIN S.
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Paulette C.
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Roy C.
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I rented from these people on the trip up. They were great then and great on the return. I highly recommend them.

Shannon D.
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Larry N.
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Charles B.
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Roy C.
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They were very helpful and kind. Hooked up the trailer to my truck and wished me safe travel.

Steven P.
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Radonna C.
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David B.
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Beau R.
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Karen M.
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Stewart B.
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These people are very kind and knowledgeable. Honest as the day is long. This was my second time using them and they haven't let me down either time

ODIS B.
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nothing just keep doing what you are doing

leo G.
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Really good customer service and equipment was perfect

John S.
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AUDREY V.
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Dennis N.
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Nice people to deal with

Lois B.
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So helpful and friendly!!! They really came through for my difficult move!

Amanda D.
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George M.
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LELAR D.
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N/A

Beau R.
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Joseph P.
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Seamless transaction!! Thank you

Evelyn H.
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Nothing

Evelyn H.
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The truck was parked in a location that I couldn't back out. The truck was fuel levels were on E.

ZEE S.
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Everyone at this location was professional and courteous service, genuinely interested in providing good customer service. Picking up the truck and returning it was a very easy, hassle- free experience. Staff members explained everything about the rental and there were no surprises when it came time to pay. I would definitely get my rental from them again and highly recommend this location.

LACY J.
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Great place...

Joseph R.
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Anthony R.
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MICHAEL H.
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Dane P.
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KIRBYVILLE MISSI B.
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KYNITH P.
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Joby S.
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AMANDA W.
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John L.
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The Kirbyville location was very polite and apologized for all of my inconvenience, even though their hands were tied as they are not able to service vehicles for uhaul and could not repair the vehicle for the next customer nor refund me for my inconvenience occurred from the agent who set up my contract with uhaul initially. They did however state that they always suggest their customers add extra milage in setting up. If I ever have to do this again, it would only be with their assistance! They were very friendly!

SCOTT L.
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We had a blow out on the trailer we rented. Called Uhual after 30 on hold finally got a person. I told the lady that I had a blow out and needed help, she transferred me to roadside assistance. No one answered the phone. The recording said to go to uhual.cm / help. On my cell phone it kept going to uhual.com and it doesn't have a place for roadside service. No help whatsoever from Uhual.

SHANNON J.
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KEVIN K.
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angela H.
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Like family atmosphere

Bobby W.
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Had a hard time finding a place t

JESSE W.
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Joe R.
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shelia H.
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Cara R.
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JENNIFER D.
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David H.
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Joel D.
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I have enjoyed using Uhaul serving times in the past years. My only regret is the different pricing in reference to one way versus round trip fees. I would probably use Uhaul more if The one-way fees were lower.

Marsha W.
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ESTER W.
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PATRICK J.
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*no* Improvements needed these people are awesome!!!

Dawn P.
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Victoria R.
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Jerrica N.
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Don't cancel my order and then make me wait to get a truck .

PATTI G.
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GARY R.
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some of the nicest people you could meet 5 stars

Terry R.
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John S.
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Trailer pulled very goog :-)

CLINT M.
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RACHEL H.
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They are always very pleasant and helpful.

Rex C.
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Nice friendly people

Jeffrey H.
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TONY G.
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John H.
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KARLIE A.
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TERESA W.
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Curtis C.
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ROBIN W.
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Not open on Saturday. Wish they were.

Brandy J.
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ARTHUR S.
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david Y.
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ANITA W.
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debra M.
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DAVID H.
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SHERRY S.
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Alisha B.
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Michael M.
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ODIS B.
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Kanika A.
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Great service!!!! Everyone was very friendly. She worked hard to get me the best rate!!!

Thomas R.
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Gregory S.
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Great service with a friendly smile

WEIKITHA C.
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KENNETH D.
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JAMES P.
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The only problem I had was that the vehicle dolly I rented did not have the tire straps tied so they wouldn't come loose. A person passing me on the highway honked and pointed to my rear. I stopped and checked and found the right side strap had come loose and was dragging behind the dolly.

dorothy C.
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Great service! Wonderful people!

SHANNON D.
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Very professional, friendly and helpful staff. Location very clean and appealing.

NORMAN Y.
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Was looking for a utility open trailer had to rent a closed one Great service ! Need more selection of trailers

terry S.
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Given paperwork and handed the keys. Would have been nice if it was explained about damage to truck and your marks to identify previous damage. I would have walked around truck and inspected it and yaken photos.

Tammy M.
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Jean P.
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Jean P.
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Tiffany E.
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Robert M.
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JON F.
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First i would like to saythe customer service was excellent. Everyone tried to help as much as they were able but the cards were stacked against us. we had a number of extreme problems. Our original reservation was made 1 month in advance. 24 hours in advance our reservation moved 35 minutes from our home. Customer service couldnt locate one any closer. When I arrived, our truck was not there. Customer service tried to contact the location owners,with no success. Customer service located a 15 ft with a 12 ft trailer 70 miles from home. Our original was 26 feet with a tow for our car. This put us out extra Gas plus an airline ticket for an extra driver.

GUY L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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