Customer Reviews for Kirbyville Automotive LLC
(U-Haul Neighborhood Dealer)

147 reviews

20850 US Hwy 96 S   Kirbyville, TX 75956

(409) 420-0310

Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 420-0310

20850 US Hwy 96 S
Kirbyville, TX 75956

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4:45 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

JEFF W. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Have a clean truck with all the equipment that is originally ordered.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

TJ A. 
Rating:
4.0

These guys saved my move because UHaul did not have my truck on hand at the agreed-upon location in Beaumont. I had to drive the extra 50 miles, but at least UHaul gave me a discounted price, increased miles, and one extra day on the return.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
1.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Paulette C. 
Rating:
5.0

I rented from these people on the trip up. They were great then and great on the return. I highly recommend them.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

They were very helpful and kind. Hooked up the trailer to my truck and wished me safe travel.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Radonna C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Beau R. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

These people are very kind and knowledgeable. Honest as the day is long. This was my second time using them and they haven't let me down either time

Stewart B. 
Rating:
4.0

nothing just keep doing what you are doing

ODIS B. 
Rating:
5.0

Really good customer service and equipment was perfect

leo G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

AUDREY V. 
Rating:
5.0

Nice people to deal with

Dennis N. 
Rating:
5.0

So helpful and friendly!!! They really came through for my difficult move!

Lois B. 
Rating:
4.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

N/A

LELAR D. 
Rating:
5.0

Customer did not leave a comment.

Beau R. 
Rating:
5.0

Seamless transaction!! Thank you

Joseph P. 
Rating:
5.0

Nothing

Evelyn H. 
Rating:
1.0

The truck was parked in a location that I couldn't back out. The truck was fuel levels were on E.

Evelyn H. 
Rating:
5.0

Everyone at this location was professional and courteous service, genuinely interested in providing good customer service. Picking up the truck and returning it was a very easy, hassle- free experience. Staff members explained everything about the rental and there were no surprises when it came time to pay. I would definitely get my rental from them again and highly recommend this location.

ZEE S. 
Rating:
5.0

Great place...

LACY J. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Dane P. 
Rating:
5.0

Customer did not leave a comment.

KIRBYVILLE MISSI B. 
Rating:
5.0

Customer did not leave a comment.

KYNITH P. 
Rating:
5.0

Customer did not leave a comment.

Joby S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

The Kirbyville location was very polite and apologized for all of my inconvenience, even though their hands were tied as they are not able to service vehicles for uhaul and could not repair the vehicle for the next customer nor refund me for my inconvenience occurred from the agent who set up my contract with uhaul initially. They did however state that they always suggest their customers add extra milage in setting up. If I ever have to do this again, it would only be with their assistance! They were very friendly!

John L. 
Rating:
5.0

We had a blow out on the trailer we rented. Called Uhual after 30 on hold finally got a person. I told the lady that I had a blow out and needed help, she transferred me to roadside assistance. No one answered the phone. The recording said to go to uhual.cm / help. On my cell phone it kept going to uhual.com and it doesn't have a place for roadside service. No help whatsoever from Uhual.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Like family atmosphere

angela H. 
Rating:
5.0

Had a hard time finding a place t

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
3.0

Customer did not leave a comment.

shelia H. 
Rating:
4.0

Customer did not leave a comment.

Cara R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

I have enjoyed using Uhaul serving times in the past years. My only regret is the different pricing in reference to one way versus round trip fees. I would probably use Uhaul more if The one-way fees were lower.

Joel D. 
Rating:
4.0

Customer did not leave a comment.

Marsha W. 
Rating:
4.0

Customer did not leave a comment.

ESTER W. 
Rating:
5.0

*no* Improvements needed these people are awesome!!!

PATRICK J. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Don't cancel my order and then make me wait to get a truck .

Jerrica N. 
Rating:
5.0

Customer did not leave a comment.

PATTI G. 
Rating:
5.0

some of the nicest people you could meet 5 stars

GARY R. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Trailer pulled very goog :-)

John S. 
Rating:
5.0

Customer did not leave a comment.

CLINT M. 
Rating:
5.0

They are always very pleasant and helpful.

RACHEL H. 
Rating:
5.0

Nice friendly people

Rex C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

KARLIE A. 
Rating:
4.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Not open on Saturday. Wish they were.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

Brandy J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

david Y. 
Rating:
5.0

Customer did not leave a comment.

ANITA W. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
5.0

Customer did not leave a comment.

Alisha B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

ODIS B. 
Rating:
5.0

Great service!!!! Everyone was very friendly. She worked hard to get me the best rate!!!

Kanika A. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Great service with a friendly smile

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

WEIKITHA C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

The only problem I had was that the vehicle dolly I rented did not have the tire straps tied so they wouldn't come loose. A person passing me on the highway honked and pointed to my rear. I stopped and checked and found the right side strap had come loose and was dragging behind the dolly.

JAMES P. 
Rating:
5.0

Great service! Wonderful people!

dorothy C. 
Rating:
5.0

Very professional, friendly and helpful staff. Location very clean and appealing.

SHANNON D. 
Rating:
5.0

Was looking for a utility open trailer had to rent a closed one Great service ! Need more selection of trailers

NORMAN Y. 
Rating:
3.0

Given paperwork and handed the keys. Would have been nice if it was explained about damage to truck and your marks to identify previous damage. I would have walked around truck and inspected it and yaken photos.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Jean P. 
No reviews have been submitted for this location.

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