Customer Reviews for Kiss Universal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kiss Universal

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Bernard R. on

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Do not lie to them. Do not promise a discount that you cannot supply. Do not condescend. When you make a mistake apologize to the customer and demonstrate transparency and an effort to correct the issue. Follow through. Communicate accurately. Act like you care and appreciate your customer’s business. Make sure the mileage and gas depicted on the contract is correct. Engender trust!

Levon M. on

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Richard H. on

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GORDAN S. on

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No Complaints good experience

Megan R. on

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I was provided with a broken Uhaul. The door fell off when trying to get out the driver's side. I would never recommend Uhaul to anyone moving forward. The fact that I was never offered a refund when I informed them I felt unsafe because it was not fir to drive, it appalling. The face that no one ever offered to come pick up in San Diego or allow me to drop off in San Diego unpon my request shows a lack of care for customer service.

Alexandrea P. on

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Luke W. on

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Truck was a little rough...could be better maintained. But the customer service is outstanding...so I’ll be back!

Franky A. on

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Chad B. on

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William M. on

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Roman S. on

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Delancey W. on

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Julie M. on

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Always come here because it’s so easy and fast

Melissa S. on

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Toni T. on

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Andrew was great! Excellent customer service.

Michael J. on

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Kathleen M. on

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You need a rewards program for people who do business with you frequently...such as myself. I spend lots of money with Uhaul but I'm always treated like just another nobody.

Diane R. on

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John P. on

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Geni C. on

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Include the "environmental fee" as part of your rental fee since it is as I am told nonnegotiable part of service if the vehicle. In addition you need to refund 1 day charge for me as I had the vehicle 2 days..The on-site rep acknowledged my return within the rental time frame - returned prior to 1045 am but return was processed in system at 11.23. The onsite rep adjusted the days out to be accurate at 2 days. But the " environmental fee" charged at $3.00. I would prefer UHaul refu d the entire charge as it appears to be a way to garner more $. The van was clean as when rented. Please refund at minimum $1.00. Thank you.

JEANNIE E. on

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Julie M. on

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My go to place when I need to move something

CHRISTOPHER S. on

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Employees usually don't answer the phone and you have to wait around a half hour to get a call back, just makes arranging pick up and drop off times difficult.

Michael J. on

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Katerina D. on

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Nancee A. on

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Shocked at the price! Also, I was told that we had to have the van back by 9 AM yet we were charged for an entire day. I was in such a rush to get the van back in time that I was unable to get gas which made it even more expensive. When I got to KISS storage to return the van - no one was even there -- SO WHY MAKE ME BRING IT BACK AT THAT TIME. It took until 9:15 for my ride to show up and the office was still closed at that time, so I could have gotten gas. I feel totally messed over!

Luiz B. on

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Maureen H. on

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John A. on

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ROBERT C. on

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Nothing. Great experience.

Lesley U. on

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Mondiana P. on

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I had really great experience with UHaul

Paula L. on

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Ellen S. on

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