Mobile check in is the dumbest thing your company has ever done. Why the hell am i supposed to pay regular price but do the job of one of your employees?? There should be a discount for mobile check ins or you guys should stop cutting costs and actually hire staff. U-Haul is cooked.
Amelia L
Customer Reviews for Kiss Universal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very nice and helpful. Van was perfect for small moving job we needed, would recommend.
JODI LThe office hours as listed on the website were not accurate. This is the first time I used the mobile check-in/check-out. The check-in video prepared me for the selfie and drivers license capture process. But I didn't see a check-out video. I locked the vehicle and put the key through the mail slot right away. I didn't realize I would need to take a shot of the odometer and gas gauge in order to complete the mobile check-out. I was nervous I would be charged a late fee, but my receipt indicated my return was accepted even without the mobile check-out. But I would have preferred to be prepared for the whole process and not be anxious about a late fee.
Patricia JAll perfect)
IAROSLAV IEasy pick up and drop off. Van was clean , east to drive.
PAUL KI've been renting UHauls here for years, and I also have been using the storage space the last three years. This is an excellent location and UHaul provider. Great people, streamlined service, kindness, and friendliness. Thank you as always!
MICHAEL JWindshield needed some cleaning, very dirty. But desk help was friendly, accommodating and professional.
SCOTT WEasy move and flexible pick up! Thank you.
KAYLA LVery helpful store manager, easy in and drop off, very good experience.
Fred CFix the bugs in the app
Jemme LOne of the guys was rude when I went in the day before to ask some questions. Blankets were ordered, but weren’t there. Lock system was confusing.
Scott HTremendous customer service
Melissa DThe van was dirty and needed an oil change so wasn't running well at all. I went to get the key and the code wasn’t working so I went inside to ask and the man working walked out to the key box, jiggled it and somehow it opened. He looked at me and said “can I be chauvinistic?” And I said, “I would prefer you weren’t” and he said, “you just need a man to help you with things like this.” You know, Seems extremely unprofessional and extremely disrespectful and offensive. I won’t be using this location again and am contemplating using U-Haul at all.
Sarah DMediocre man called Andrew was inept to provide at least a decent customer experience. Awful overall and office was closed when I came to drop off, not notes left, didn’t pick the phone after calling a dozens time and incredibly rude. So pathetic.
Antoine BThere is no way to charge your phone in the vehicle as the cig lighters are both broken.
derrick bThey're was no dolly at the car!!
Valeriia BThe contact free pickup process was a total nuisance. Not only did it take at least 25 minutes to take all the photographs and complete the process (and I’m extremely fast on my phone), the additional equipment I requested wasn’t provided and there was no one available to correct it. I would only choose to rent directly from an in-person rep in the future.
Christine MI am still waiting for confirmation that the vehicle was returned 24 hours ago. Also waiting for final billing statement that includes the miles I used.
Corey SThe cargo van smelled heavily of tobacco smoke. Enforcing a no smoking policy and a penalty for returning the equipment in that condition should be as if someone returned it dirty and full of debris. Also, there was a safety hazard on the ground as one exited the vehicle where the van was parked, ductwork sticking out of the pavement, tripping hazard.
Richard AStay open longer than 3pm
LORI LThe computer connection to the uhaul system was down when I came in. This meant that I had to do everything on my phone, which was frustrating. The clerk was trying hard to resolve the issue and was polite and professional.
Thomas CQuick. Easy. Affordable. Courteous.
Giuseppe Rthere was an issue with the oil in the vehicle, I had to add a quart as it was time to change the oil.
Steven EKiss Universal is a great storage facility and a great place to rent a U-Haul. Nice representatives, clean space, and quality service and products. Britt, the representative I’ve had the most experience with, is a stellar technician. Much appreciated all around. Thank you!
Michael JThis is not a normal Uhaul pickup site, so I was thrown off a bit by getting the location information. The manager on duty was great and got me on the road quickly and efficiently.
Steven SThe van rented was not clean on the exterior but the interior was nice. The front bumper was slightly damaged but did not effect the performance of the vehicle. The man running the office was excellent.
Neal MVery good customer service
Vera GI had a GREAT experience. Both the phone and in person customer experience was clear, Professional and down to earth. Love the updated modern van. Love the lighted parking for my car until my van return. Super easy key return and great price for the van rental. Thank you Britt at UHaul Toluca Lake. Kiss storage.
sharon fI was charged+ $11 for gas after driving less than 10 miles. How does this even compute? Also I was not able to complete the vehicle pickup process until my location showed as “ at the location “ and was then asked for my lease document or my passport! Who travels with either and why would a homeowner have a lease document? My other two options were a call to my employer or someone who knows me. No employers or friends could or would possibly respond to an unknown call for verification immediately while I was parked in the street outside a uhaul location. I had to drive back home for my passport, (tried photographing it at home to no avail as I was “not at the location”). then drive back to the uhaul location to photograph my passport which was then left in my parked car for the duration of the rental! Ridiculousness on a scale unheard of! Needless to say I am a customer lost - good luck!
Simon GThe KISS location on Vineland is my favorite storage facility and U-Haul rental location! Simple, friendly, streamlined. Thank you so much!
Michael JExtend the hours (earlier opening).
Zovig MNothing. Service is perfect. I always use this location at KISS storage.
Delancey wExcellent service at KISS Storage in N. Hollyhwood.
Delancey wThanks. Evreything was perfect.
DELANCEY WThis location is always quick, easy, helpful and very professional!
SCOTT WAndrew was great! He answered all of my questions and was very professional!!!
BERNET NEverything was great. Quick and easy.
SHAYLA CThere was no one there to give me the keys when I was scheduled to pick up the Van. I waited for more than an hour. The only reason someone showed up was because my wife thought to call the security company for that location and then they notified the management that then dispatched some one to the location. They were very apologetic and helped me and said there would be a discount on the bill. There was NO DISCOUNT. I had contractors waiting for me that had to hold their work because i was an hour and a half late. I've been very busy with a lot of other things that I'd rather not talk about and finally had the time to respond. NOT HAPPY! Not Happy at all. All I got was billed for time that I wasted waiting. NOT HAPPY!
FLOYD VThe APP for mobile check in was very slow and stalled out several times. In the many times I have done mobile check in, this problem has never happened before
Julie MThe application that is supposed to be texted to the customer's phone did not work for me. I never received the text, so an alternate method would be helpful. Thankfully the employee there helped me and was able to get the application filled out.
BRENDAN MPerfect and professionally service all round.
Joel DWonderful experience! Thank you.
Wayne OVery satisfied. Very professional.
Gil bThey were very helpful and the check in process since the app wasn't working well.
SERHII SAttendant was kind of nice. Truck was clearly not cleaned nor sanitized thoroughly and properly, when I asked the attendant about it, he just said “we spray them” (whatever that means). I was very uncomfortable operating the unit as it was clear that the cleaning process and sanitizing of the truck was poor and way below average, that’s just not acceptable during these difficult Covid times.
Jaime CThe service was exceptional . I felt lucky to have found this location. I also rented a space
SHARLETTE HThe customer service was really good, but the inside of the van (the GMC) was not clean, the seats were very dirty, with pet hair embedded. One could tell that nothing has been cleaned for a while, cargo, cab, dash...
SHAKEH ANo recommendation is necessary, everything was great, the cargo van was a smooth riding vehicle and was in great shape. Thanks
Sevan MAndrew and the crew always provide me great service.
Virginia C