Customer Reviews for Kiss Universal
(U-Haul Neighborhood Dealer)

186 reviews

4444 Vineland Av   Toluca Lake, CA 91602
(Just off the 134 and 101 On the corner of Vineland and Landale)

(818) 824-6149

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 824-6149

4444 Vineland Av
Toluca Lake, CA 91602
(Just off the 134 and 101 On the corner of Vineland and Landale)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was charged+ $11 for gas after driving less than 10 miles. How does this even compute? Also I was not able to complete the vehicle pickup process until my location showed as “ at the location “ and was then asked for my lease document or my passport! Who travels with either and why would a homeowner have a lease document? My other two options were a call to my employer or someone who knows me. No employers or friends could or would possibly respond to an unknown call for verification immediately while I was parked in the street outside a uhaul location. I had to drive back home for my passport, (tried photographing it at home to no avail as I was “not at the location”). then drive back to the uhaul location to photograph my passport which was then left in my parked car for the duration of the rental! Ridiculousness on a scale unheard of! Needless to say I am a customer lost - good luck!

Simon G. 
Rating:
5.0

The KISS location on Vineland is my favorite storage facility and U-Haul rental location! Simple, friendly, streamlined. Thank you so much!

Michael J. 
Rating:
4.0

Extend the hours (earlier opening).

Zovig M. 
Rating:
5.0

Nothing. Service is perfect. I always use this location at KISS storage.

Delancey W. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Excellent service at KISS Storage in N. Hollyhwood.

Delancey W. 
Rating:
5.0

Customer did not leave a comment.

JOEL H. 
Rating:
5.0

Thanks. Evreything was perfect.

DELANCEY W. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHE V. 
Rating:
5.0

This location is always quick, easy, helpful and very professional!

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Sami O. 
Rating:
5.0

Andrew was great! He answered all of my questions and was very professional!!!

BERNET N. 
Rating:
5.0

Everything was great. Quick and easy.

SHAYLA C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

MARTHA C. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

There was no one there to give me the keys when I was scheduled to pick up the Van. I waited for more than an hour. The only reason someone showed up was because my wife thought to call the security company for that location and then they notified the management that then dispatched some one to the location. They were very apologetic and helped me and said there would be a discount on the bill. There was NO DISCOUNT. I had contractors waiting for me that had to hold their work because i was an hour and a half late. I've been very busy with a lot of other things that I'd rather not talk about and finally had the time to respond. NOT HAPPY! Not Happy at all. All I got was billed for time that I wasted waiting. NOT HAPPY!

FLOYD V. 
Rating:
5.0

The APP for mobile check in was very slow and stalled out several times. In the many times I have done mobile check in, this problem has never happened before

Julie M. 
Rating:
4.0

The application that is supposed to be texted to the customer's phone did not work for me. I never received the text, so an alternate method would be helpful. Thankfully the employee there helped me and was able to get the application filled out.

BRENDAN M. 
Rating:
5.0

Perfect and professionally service all round.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

Jay E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

ERIC H. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY U. 
Rating:
3.0

Customer did not leave a comment.

Mina S. 
Rating:
5.0

Wonderful experience! Thank you.

Wayne O. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

george G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
4.0

Customer did not leave a comment.

Vernon H. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Very satisfied. Very professional.

Gil B. 
Rating:
5.0

They were very helpful and the check in process since the app wasn't working well.

SERHII S. 
Rating:
3.0

Customer did not leave a comment.

Darby H. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

SHARLETTE H. 
Rating:
5.0

Customer did not leave a comment.

Meghan M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Attendant was kind of nice. Truck was clearly not cleaned nor sanitized thoroughly and properly, when I asked the attendant about it, he just said “we spray them” (whatever that means). I was very uncomfortable operating the unit as it was clear that the cleaning process and sanitizing of the truck was poor and way below average, that's just not acceptable during these difficult Covid times.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Cleo J. 
Rating:
5.0

Customer did not leave a comment.

ROLAND R. 
Rating:
4.0

Customer did not leave a comment.

Eduardo B. 
Rating:
4.0

Customer did not leave a comment.

Andrea I. 
Rating:
5.0

The service was exceptional . I felt lucky to have found this location. I also rented a space

SHARLETTE H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

anna H. 
Rating:
3.0

The customer service was really good, but the inside of the van (the GMC) was not clean, the seats were very dirty, with pet hair embedded. One could tell that nothing has been cleaned for a while, cargo, cab, dash...

SHAKEH A. 
Rating:
5.0

No recommendation is necessary, everything was great, the cargo van was a smooth riding vehicle and was in great shape. Thanks

Sevan M. 
Rating:
5.0

Andrew and the crew always provide me great service.

Virginia C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

ross S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Paige M P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

If it wasn't for the office staff, I would have been FURIOUS. Your online check in process is beyond terrible. It took multiple tries and at least a half hour of me getting angrier and angrier that it wasn't working. I'm not sure why I had to type in my DL number AGAIN when I had already entered it during reservations. I had to take my face picture multiple times, each time wasn't good enough for your online agents. The only way to communicate was via email. I don't have push notifications set up, so I would have been standing there looking like an idiot. FIX YOUR PROCESS.

Brian S. 
Rating:
5.0

Best experience I've ever had with U-Haul.

Nicholas W. 
Rating:
5.0

The van was relatively new, 2,600 miles, but smelled awful from a smoker. The interior smelled like an ashtray. It would be ideal if Uhaul enforced a strict no smoking policy.

John L. 
Rating:
5.0

Keep up the good work — thank you for making things easy and smooth!

Stacia F. 
Rating:
4.0

notify customer immed if they left something ,eg, phone charger in vehicle.

Leonard W. 
Rating:
5.0

Awesome customer service! Super easy pick up and return. Great experience overall!

Vanessa C. 
Rating:
3.0

truck was not clean especially the bed. caused my items to be dirty. truck ran rough (acceleration). even though, it only had <1500 miles on it. felt like transmission wasn't operating smoothly.

Ronaold O. 
Rating:
1.0

Do not lie to them. Do not promise a discount that you cannot supply. Do not condescend. When you make a mistake apologize to the customer and demonstrate transparency and an effort to correct the issue. Follow through. Communicate accurately. Act like you care and appreciate your customer's business. Make sure the mileage and gas depicted on the contract is correct. Engender trust!

Bernard R. 
Rating:
5.0

Customer did not leave a comment.

Levon M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

No Complaints good experience

GORDAN S. 
Rating:
3.0

I was provided with a broken Uhaul. The door fell off when trying to get out the driver's side. I would never recommend Uhaul to anyone moving forward. The fact that I was never offered a refund when I informed them I felt unsafe because it was not fir to drive, it appalling. The face that no one ever offered to come pick up in San Diego or allow me to drop off in San Diego unpon my request shows a lack of care for customer service.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Alexandrea P. 
Rating:
5.0

Truck was a little rough...could be better maintained. But the customer service is outstanding...so I'll be back!

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Franky A. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Roman S. 
Rating:
5.0

Customer did not leave a comment.

Delancey W. 
Rating:
5.0

Always come here because it's so easy and fast

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Andrew was great! Excellent customer service.

Toni T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

You need a rewards program for people who do business with you frequently...such as myself. I spend lots of money with Uhaul but I'm always treated like just another nobody.

Kathleen M. 
Rating:
4.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Include the "environmental fee" as part of your rental fee since it is as I am told nonnegotiable part of service if the vehicle. In addition you need to refund 1 day charge for me as I had the vehicle 2 days..The on-site rep acknowledged my return within the rental time frame - returned prior to 1045 am but return was processed in system at 11.23. The onsite rep adjusted the days out to be accurate at 2 days. But the " environmental fee" charged at $3.00. I would prefer UHaul refu d the entire charge as it appears to be a way to garner more $. The van was clean as when rented. Please refund at minimum $1.00. Thank you.

Geni C. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE E. 
Rating:
5.0

My go to place when I need to move something

Julie M. 
Rating:
4.0

Employees usually don't answer the phone and you have to wait around a half hour to get a call back, just makes arranging pick up and drop off times difficult.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Katerina D. 
Rating:
2.0

Shocked at the price! Also, I was told that we had to have the van back by 9 AM yet we were charged for an entire day. I was in such a rush to get the van back in time that I was unable to get gas which made it even more expensive. When I got to KISS storage to return the van - no one was even there -- SO WHY MAKE ME BRING IT BACK AT THAT TIME. It took until 9:15 for my ride to show up and the office was still closed at that time, so I could have gotten gas. I feel totally messed over!

Nancee A. 
Rating:
5.0

Customer did not leave a comment.

Luiz B. 
Rating:
4.0

Customer did not leave a comment.

Maureen H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Nothing. Great experience.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Lesley U. 
Rating:
5.0

I had really great experience with UHaul

Mondiana P. 
No reviews have been submitted for this location.

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