Customer Reviews for Kitty Kottage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Not charge me gas to bring a large truck to a remote far away place of your choosing

Rating:

3.0

While staff was pleasant and professional, they could not overcome U-haul's requirement to upload customer information on a smart phone. The app wouldn't allow us to do this, and there was no way to have paper copies of U-haul documents, so it took 50 MINUTES to get underway with my rental, and required a staff member to phone head office to get the information completed. This delayed my schedule, and was very inconvenient for the people I was meeting to pick up items from, to be delivered to a third party. And all because of your company's over-reliance on unnecessary technology. The location is difficult to get to, but the young woman who met us at this location was on time for pickup and drop off, knew the equipment well, and was quite helpful. The 10' truck was clean, and relatively new, but there was no ramp included. The side mirrors were extremely difficult to adjust (manually) - it required a lot of strength to move them. There was a discrepancy between the U-haul online record of the amount of gas, which showed more than the actual gas guage in the truck. This would not be a problem if the tank was full on delivery to each customer. So why isn't it?

Rating:

1.0

Excellent service thanks so much Helpful in Park Street Regina saskatchewan Canada. But in BC the the uhaul was out of city very very far no office we stay for hours and hours in cold out of the house because of not explaining everything of bc rule which we was very very confused until we pay the amount of truck and additional 100 dollars more for deposit we was have such as very very bad experience from bc to pick up the truck we went out of the city to pick up the truck because that was the the only address in the file where was no offici and person to help us we pay 50 dollars to get there i am not sure why the uhaul in Regina did not give as the address for uhaul inside of the city which was just far from my home in 15 min walking why this should happened we give the mam the postal code and the home address in Regina for bc to provide as one of the nearest address in bc , delta , 11831 80 ave delta , we have the credit card on the file we make the reservation in Regina everything was done unless we understood the address for uhaul in bc was far from the address we lived 2.30 hours we pay 50 dollars in bc to get there , in bc which was have completely different rules nobody explains to me in Regina and not in bc nobody informed to let me know ture email , phone , text massage i am not happy from the service in bc

Rating:

1.0

A muddy lot hidden in the back of a farm. The office ( closed) is a trailer. parking was limited to drop off vehicle. Having said all of the above, I was only there to drop off a 20 foot Truck and get out. Probably took twice as long as it should have. Won't choose this location next time.

Rating:

3.0

No personnel on site. There was an amazing and friendly dog though, who I enjoyed greatly.

Rating:

3.0

Fix the UHAUL APP ! we had to go through google .

Rating:

1.0

Signage would be helpful. There was nothing at the location to identify it as a U-Haul dealer.

Rating:

5.0

See above. Uhaul, you need to shape up.

Rating:

2.0

This review has nothing to do with the actual location/person who oversees the kitty kottage. She was lovely and helpful. Uhaul was the most unacceptable experience. First of all the uhaul was late. My reservation wasn't transfered to this location, after driving 20 miles from the city to collect the truck. I was told that I couldn't and that my reservation wasn't there. I waited on hold for 2.5 hours and was late for my movers/cleaners. I was told to travel to Washington state to pick up the uhaul. I was not compensated for the events or given extra miles. Luckily the owner of kitty Korner solved uhaul problem and I was able to take the uhaul.

Rating:

1.0

This location is inconvenient, isolated, unmarked (no signage whatsoever), and has zero lighting. The location (random yard in countryside) was pitch dark by 4pm and it was very frustrating trying to find the key drop box. I did not choose this location and would have preferred leaving the truck at my destination which was the UHaul storage and moving location in Delta. Thank goodness we had a personal vehicle following the truck or else we would have been stranded there without means of returning to Delta (too far from public transit or taxi).

Rating:

1.0

Find a better location, this one took a hour to find out of sight behind a house with a lot of trees. Not until I was making a U turn, did I see a U-haul truck. There was no one there, the trailer was locked, the steps and the deck were not cleared of snow. I am 83 thank you. Then you charge me $43 for fuel when I had 3/8 of a tank before and after. It took more than a 1/8 of a tank to get to the drop off while there were several locations in my Neighbour hood.

Rating:

4.0

The gas fee and the distant fee are the same thing, double charged

Rating:

3.0

The location was difficult to find, the system for getting the truck was very cumbersome, it took 2 hours to get the truck off the lot, if it wasn't for the help of a very patient imployee the truck and the rental wouldn't have happened, 2 hours with someone who was computer savvy is a ridiculous process.

Rating:

3.0

It’s in an obscure spot the orange box was so hidden it took us almost half an hour to find it for the key drop rang the bell for service repeatedly

Rating:

4.0

First I reserved a truck only to be told 24 hours later that it was cancelled. Second, when I finally got a truck, I reserved a dolly and furniture hand truck. On rental day, their was no dolly or furniture hand truck. When I called Uhaul, I was told "too bad" and if I wanted that equipment, I would have to call around and get it myself. Could there be worse service?? Would never recommend using Uhaul to anyone.

Rating:

3.0

I’ve dropped off 2 vehicles here & have never seen a human. My receipts have always been prompt & accurate.

Rating:

1.0

My overall customer experience in renting a Uhaul was poor. I booked a 20 ft truck for Sunday, May 22nd weeks in advance. I was told to pick-up at the Lo-Cost location in Tsawwassen, BC at 4:30pm on Saturday, May 21st as they would be closed on Sunday. Upon arriving at 4:30pm the location was closed for the entire long weekend thus I had no truck. I lost an hour of my day. After calling Uhaul they apologized for the mistake and told me I would receive a $50.00 credit but now had to book on-line and pick-up the next day through a different location and manage though the mobile pick-up process. I prepared in advance at night by setting up on on-line account and taking photos of my drivers licence and face. The on-line platform said to arrive 10 minutes before to complete the process. We did this but the process took over 30 minutes to complete thus were late picking up our hired help for the move. On my final invoice the $50 credit was not processed. Please do this asap and email me or call me to confirm. Wade Bayne 604-763-3483 or wbayne1965@gmail.com

Rating:

3.0

There was no one at the drop off location when I made the drop off & I couldn't reach her by phone. I called Lois Jack at the Nanaimo location & she helped me through the drop off. Lois also called the drop off location & sorted out another concern I had. Lois said that when she reached the person at the drop off, they were helpful & friendly, so although I didn’t deal with them directly I trust Lois’ assessment.

Rating:

1.0

It was out in the middle of nowhere, and google took us to a locked gate over a bridge. Some people would have never found this farm.

Rating:

1.0

I was charged twice as much then expected.

Rating:

3.0

We had some major issues with the ‘pick up my truck’ online as the location would not pick up on my phone. All my location apps were on and allowed Uhaul authorization to ‘find me’ it took almost 35 min of walking around to pick up a location…other than that the place itself is just fine.

Rating:

3.0

None. The staff at the Kitty Kottage was very good and friendly. She knew what she was doing booking us in to use the truck. Suggested we video the outside of the truck for our peace of mind. He,led us choose a ,ovation for drop off.

Rating:

5.0

Very helpful in dealing with the first location’s mistake.

Rating:

4.0

The location was fine, the uhual Service was terrible