The drop off location is far away and in a remote area. If you don't have someone picking you up it can be very difficult to get back. The person there was very helpful though, which I really appreciated. I just don't understand why I was unable to drop off at a location closer to where I was.
Marcus M
Kitty Kottage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delta, BC V4L2N6
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThis drop off location was more than 20KM out of the way from where we were located, but appeared to be the only viable drop-off location option provided. Odd that there wasn't a closer drop-off point for a city as large as Vancouver.
Sean JFantastic customer service! Everything went smoothly
Alistair RWell the times that I did talk to someone on the phone NH e was okay but I did notice that when I called into to make changes the person that I would speak didn't make the proper changes at all they were not noted properly.
Brian VFor the kitty cottage i might recommend this area but for the first location (low cost equipment) that i booked before kitty kottage a big NO!. They forgot to put the uhaul key in the lock box that made me late for my schedules for the day. That wasn’t a really good experience to me. But i appreciate the customer service that help me to find a new uhaul.
John J