Customer Reviews for Klines Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Klines Storage

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James J.
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Customer did not leave a comment.

DEREK T. | Overall Experience |
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Place is clean and very well kept. Security is good - in 6 years of renting, never encountered any problems. Facility is well lit. Access to your storage is 24/7. Owners helpful and great to work with. Highly recommend.

Robert H.
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Good experience

JAMES S. | Overall Experience |
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Thank you for helping me, great service

Edward H. | Overall Experience |
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Customer did not leave a comment.

SUSANA R. | Overall Experience |
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Customer did not leave a comment.

Sam V.
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Customer did not leave a comment.

mike C.
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Didn't explain there would be no refund if I paid for an extra day but didn't use it, Didn't go over the truck with me before I left, got a text message from haul while I was driving about pre inspection. Didn't explain anything about mileage calculations.

Michael G.
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The only ptoblem we had was doing a return of the truck online. The app was horrible!! Fix the usability of your app!!

Kenneth P.
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Clean, helpful, efficient. The manager took the time to explain "things" to me. There wasn't much he could do with the screw-ups of other facilities. This facility was very close and convenient to my new home and easy to locate. I appreciate everything this manager did for me.

Barry B.
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It's what I always expect from U-Haul.

Wayne M.
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Wasn't crazy about the earliest pickup being 10:00 am, but everything else was excellent.

Stephanie F.
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Customer did not leave a comment.

Kathleen F.
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The last thing we felt like doing on a hot summer moving day was wear masks. But it's supposed to be the right thing to do. The owner ridiculed us for wearing them and shook his head (after telling us to take them off) and said, "You can tell YOU'RE from St. Louis." Thanks, buddy. He had NO idea if HE has Covid or if we did. Didn't seem to care. Just thinks masks are ridiculous, period.

Keith B.
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Customer did not leave a comment.

JOHN M.
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We had problems with the return location that was being selected for us. We told them the place that we wanted to drop it off to you but when we got our ticket they chose someplace else for us to drop it. We told him again where we wanted to put it and they picked Klein storage. We got charged mileage overage that we shouldn't have been. Because if they would've put the selected location that we desired we wouldn't have been over on our miles. I noted this on my online check out but Klein storage still charged us for that overage. So I'm a little upset.

RAYMOND H.
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very nice place,very friendly

JOSEPH H.
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Customer did not leave a comment.

Derek T.
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Kline's does a great job, very professional and knows what they're doing - highly recommend!

NAOMI SHOSHANAH J.
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Really not happy that my original reservation pickup wasnt honored. It cost me more overall, not to mention the time was different. Had to do my project later than had planned. Was not enjoyable. I've used uhaul for all of my moves for years and years, but after this. Booking online and not being available? I'm done.

PAT S.
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Customer did not leave a comment.

Ron R.
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Credit card system was down...had to go home and get cash...deposit was not returned without a hassle when the trailer was dropped off...worst experience ever with your company

Jeffrey H.
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Late to open business for the day.

susan M.
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I was quoted and sent a confirmation of $235, but when I picked up truck ant was $282. Never got an explanation on additional charge. Owner just talked in circles stating extra mileage which it hadn't even been driven yet. Then he said insurance charge which I clearly stated I called my ins and was covered and did not need insurance. Would not recommend this business to anyone

RAY K.
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super friendly and helpful!

STEVE P.
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Representative was friendly and courteous, process was fast and easy.

JULIUS T.
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Customer did not leave a comment.

James J.
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Nothing you did a good job

Joe B.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Pam B.
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Excellent and easy pickup

RAY K.
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Customer did not leave a comment.

KENNETH H.
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I received wonderful customer service at this location! The truck had some front end problems however. It appeared to be sagging in the front and was difficult control and wandered from side to side especially at higher speeds.

Krista M.
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Customer did not leave a comment.

Tedra H.
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Customer did not leave a comment.

RAY K.
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Customer did not leave a comment.

holly D.
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The owner, Ray; cursed at me because he did not want to connect the Uhaul Flatbed, to the Uhaul Truck because it was raining outside. It was a tramatizing experience; especially prior to a 550 mile drive with a 20 foot truck and a flatbed, with my car on it (driving as a Single Woman).

holly D.
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The owner did not want to hook up the flatbed to the 2o foot Uhaul Truck because it was raining outside. He cursed at me and was not professional and was very angry.

Phillip P.
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Charged us $20 for after hours drop off. We dropped Uhaul off around 9:30ish in the morning on a Thursday during normal business hours. The office was not open, closed sign up. Emailed office regarding this, have not heard back, I will dispute this claim with VISA. I also will file a claim with the BBB since I couldn't be bothered to be responded to.

Donald B.
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Customer did not leave a comment.

Wendy W.
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Customer did not leave a comment.

DENNIS S.
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Have the vehicle windows clean from bug splatter and the inside clean from spilled drinks....I shouldn't have to clean them prior to my use. Truck was in great shape with no mechanical problems.

Judy N.
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Customer did not leave a comment.

David P.
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Easy drop and very convenient

John I.
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Customer did not leave a comment.

Keith E.
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Terry B.
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Rick C.
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TERRY V.
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Rick S.
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Everything went as planned

Patrick V.
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Customer did not leave a comment.

Randy L.
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SCOTT K.
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Had to wait 15 minutes for hime to arrive.

Paul V.
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Customer did not leave a comment.

TERRY V.
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Great place reasonable price storage made it easy to drop off our U-Haul.

Jenny W.
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Customer did not leave a comment.

Kathleen M.
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Customer did not leave a comment.

laurel C.
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Jan R.
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Brad W.
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Customer did not leave a comment.

William L.
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Customer did not leave a comment.

Tony C.
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Good

Steve G.
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Customer did not leave a comment.

Michelle D.
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Pick Up was very easy and quick. Vehicle was very clean. Turn in was equally quick.

Mary H.
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Customer did not leave a comment.

THOMAS W.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Russell U.
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Customer did not leave a comment.

John M.
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Do as the customer ask.

Don G. | Overall Experience |
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Outside boat trailer storage.

Jason C.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

Nelson A.
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This is the 2nd truck I have rented from U-Haul over the past 3 weeks and the 1st one I turned in, they did not bill me any $25 clean out fee, but this time they did. And the truck was not dirty inside. They told me to leave the blankets in the back just like they had me do on the first truck, but this time I got charged a $25 cleaning fee??

alan A.
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Customer did not leave a comment.

William K.
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Customer did not leave a comment.

John M.
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Very pleasant

Bill K.
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it was a challenge to get a hold of them

CAROLYN S. | Overall Experience |
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Very nice storage facility and the office staff are easy to work with and very friendly!

art L.
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Customer did not leave a comment.

charlie K.
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Thure N.
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Harold J.
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Patrick D.
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Even though it was during hours nobody was at the location but they did have signs up with instructions. Very clean and organized location. You can tell they take great care of everything there. Will definitely use them in the future

charlie K.
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Customer did not leave a comment.

Sarom E. | Overall Experience |
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Would definitely recommend this place for future storage.

AMANDA W.
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Customer did not leave a comment.

Charles P.
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Customer did not leave a comment.

Carol T.
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Customer did not leave a comment.

paul E.
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Customer did not leave a comment.

john I.
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Customer did not leave a comment.

lindsay C.
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Customer did not leave a comment.

Steve H.
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Customer did not leave a comment.

Kenneth L.
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Check the equipment for problems

Carl G.
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Customer did not leave a comment.

Leland S.
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Customer did not leave a comment.

Paul H.
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Dropped off after hours

robert R.
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Great service. Very nice people.

Lawrence D.
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Customer did not leave a comment.

Michael C.
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Everything was perfect!

Edward K.
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Great staff

mike E.
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Customer did not leave a comment.

Jim S.
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It'd be helpful to have signage in the equipment drop location that provides instructions for after hours drop off.

Mike K.
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Customer did not leave a comment.

RANDY S.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Regina K.
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This guy was a complete jerk! Took the trailer back and he told us where to park it. Parked it where he said and between 2 women tried to get the trailer off the hitch. After about 10 mins I went back up to get the guy to help us. He flew down in his truck pissed and not happy with where it was parked and pissed that he was so inconvenienced that he had to help us get the trailer off. It took all he had and finally got it off and slammed the trailer neck on the ground and stormed off flinging rocks everywhere. I would not recommend anyone rent a truck or trailer from this location! VERY RUDE! I would not allow this guy to be a Uhaul dealer. He gives Uhual a bad reputation.

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