Great place to store well lite and secure.Don G. | Overall Experience
Customer Reviews for Klines Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well maintained and secure facility, have used this facility o two occasions and everything was great both times.barbra a. | Overall Experience
Great place have stored there for years.Don G. | Overall Experience
Customer did not leave a comment.Debra C.
When I returned the vehicle to Kline's Storage in Sunrise Beach, it was a 180 degrees difference. My return location could be used as a model for both rental and return of Uhaul equipment. I might even suggest using Kline's Storage and Uhaul location for a training location for current and future Uhaul representatives.Randy L.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.amelia W.
The owner was very helpful and nice.Vickie M.
I'm not sure if this location is even interested in getting a u-haul customer. The first truck had two dry-rotted tires, both in back, both outter dual tire. There was no walk-around so the issue was not noticed until I was gassing it up. I drove it back and was informed that there were no refunds for gas. The guy gave me another truck, same process but this truck was in good shape and I gassed it up and went on my way.Kenneth P.
Customer did not leave a comment.Kelly D.
Customer did not leave a comment.Raymond H.
Customer did not leave a comment.James J.
Good experienceRobert H.
Customer did not leave a comment.Sam V.
Didn't explain there would be no refund if I paid for an extra day but didn't use it, Didn't go over the truck with me before I left, got a text message from haul while I was driving about pre inspection. Didn't explain anything about mileage calculations.mike C.
The only ptoblem we had was doing a return of the truck online. The app was horrible!! Fix the usability of your app!!Michael G.
Clean, helpful, efficient. The manager took the time to explain "things" to me. There wasn't much he could do with the screw-ups of other facilities. This facility was very close and convenient to my new home and easy to locate. I appreciate everything this manager did for me.Kenneth P.
It's what I always expect from U-Haul.Barry B.
Wasn't crazy about the earliest pickup being 10:00 am, but everything else was excellent.Wayne M.
Customer did not leave a comment.Stephanie F.
The last thing we felt like doing on a hot summer moving day was wear masks. But it's supposed to be the right thing to do. The owner ridiculed us for wearing them and shook his head (after telling us to take them off) and said, "You can tell YOU'RE from St. Louis." Thanks, buddy. He had NO idea if HE has Covid or if we did. Didn't seem to care. Just thinks masks are ridiculous, period.Kathleen F.
Customer did not leave a comment.Keith B.
We had problems with the return location that was being selected for us. We told them the place that we wanted to drop it off to you but when we got our ticket they chose someplace else for us to drop it. We told him again where we wanted to put it and they picked Klein storage. We got charged mileage overage that we shouldn't have been. Because if they would've put the selected location that we desired we wouldn't have been over on our miles. I noted this on my online check out but Klein storage still charged us for that overage. So I'm a little upset.JOHN M.
very nice place,very friendlyRAYMOND H.
Customer did not leave a comment.JOSEPH H.
Kline's does a great job, very professional and knows what they're doing - highly recommend!Derek T.
Really not happy that my original reservation pickup wasnt honored. It cost me more overall, not to mention the time was different. Had to do my project later than had planned. Was not enjoyable. I've used uhaul for all of my moves for years and years, but after this. Booking online and not being available? I'm done.NAOMI SHOSHANAH J.
Customer did not leave a comment.PAT S.
Credit card system was down...had to go home and get cash...deposit was not returned without a hassle when the trailer was dropped off...worst experience ever with your companyRon R.
Late to open business for the day.Jeffrey H.
I was quoted and sent a confirmation of $235, but when I picked up truck ant was $282. Never got an explanation on additional charge. Owner just talked in circles stating extra mileage which it hadn't even been driven yet. Then he said insurance charge which I clearly stated I called my ins and was covered and did not need insurance. Would not recommend this business to anyonesusan M.
super friendly and helpful!RAY K.
Representative was friendly and courteous, process was fast and easy.STEVE P.
Customer did not leave a comment.JULIUS T.
Nothing you did a good jobJames J.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.Joseph B.
Excellent and easy pickupPam B.
Customer did not leave a comment.RAY K.
I received wonderful customer service at this location! The truck had some front end problems however. It appeared to be sagging in the front and was difficult control and wandered from side to side especially at higher speeds.KENNETH H.
Customer did not leave a comment.Krista M.
Customer did not leave a comment.Tedra H.
Customer did not leave a comment.RAY K.
The owner, Ray; cursed at me because he did not want to connect the Uhaul Flatbed, to the Uhaul Truck because it was raining outside. It was a tramatizing experience; especially prior to a 550 mile drive with a 20 foot truck and a flatbed, with my car on it (driving as a Single Woman).holly D.
The owner did not want to hook up the flatbed to the 2o foot Uhaul Truck because it was raining outside. He cursed at me and was not professional and was very angry.holly D.
Charged us $20 for after hours drop off. We dropped Uhaul off around 9:30ish in the morning on a Thursday during normal business hours. The office was not open, closed sign up. Emailed office regarding this, have not heard back, I will dispute this claim with VISA. I also will file a claim with the BBB since I couldn't be bothered to be responded to.Phillip P.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Wendy W.
Have the vehicle windows clean from bug splatter and the inside clean from spilled drinks....I shouldn't have to clean them prior to my use. Truck was in great shape with no mechanical problems.DENNIS S.
Customer did not leave a comment.Judy N.
Easy drop and very convenientDavid P.
Customer did not leave a comment.John I.
Customer did not leave a comment.Keith E.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.TERRY V.
Everything went as plannedRick S.
Customer did not leave a comment.Patrick V.
Customer did not leave a comment.Randy L.
Had to wait 15 minutes for hime to arrive.SCOTT K.
Customer did not leave a comment.Paul V.
Great place reasonable price storage made it easy to drop off our U-Haul.TERRY V.
Customer did not leave a comment.Jenny W.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.laurel C.
Customer did not leave a comment.Jan R.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.William L.
Customer did not leave a comment.Steve G.
Pick Up was very easy and quick. Vehicle was very clean. Turn in was equally quick.Michelle D.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Russell U.
Do as the customer ask.John M.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.William D.
Customer did not leave a comment.Susan B.
This is the 2nd truck I have rented from U-Haul over the past 3 weeks and the 1st one I turned in, they did not bill me any $25 clean out fee, but this time they did. And the truck was not dirty inside. They told me to leave the blankets in the back just like they had me do on the first truck, but this time I got charged a $25 cleaning fee??Nelson A.
Customer did not leave a comment.alan A.
Customer did not leave a comment.William K.
Very pleasantJohn M.
it was a challenge to get a hold of themBill K.
Customer did not leave a comment.art L.
Customer did not leave a comment.charlie K.
Customer did not leave a comment.Thure N.
Customer did not leave a comment.Harold J.
Even though it was during hours nobody was at the location but they did have signs up with instructions. Very clean and organized location. You can tell they take great care of everything there. Will definitely use them in the futurePatrick D.
Customer did not leave a comment.charlie K.
Customer did not leave a comment.AMANDA W.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Carol T.
Customer did not leave a comment.paul E.
Customer did not leave a comment.john I.
Customer did not leave a comment.lindsay C.
Customer did not leave a comment.Steve H.
Check the equipment for problemsKenneth L.
Customer did not leave a comment.Carl G.
Customer did not leave a comment.Leland S.
Dropped off after hoursPaul H.
Great service. Very nice people.robert R.
Customer did not leave a comment.Lawrence D.