Very straightforward — the truck was easy to reserve and the service at the counter was excellent.
Henry G
Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to pick up a 20 ft van in a different location at 8:00 yesterday morning. But for some reason there was no van there when I showed up. And the place wasn't open yet so I couldn't go in and talk to anyone. I was on the phone with U-Haul for an hour. They sent me to another location that had plenty of vans but they weren't open till 9:30. That place was great that lady helped me instantly. But it really makes me mad I wasted my time and had to pay for van that wasn't there before I could speak someone on the phone. The storage unit with the lady was very helpful. But it's still put me 2 hours behind schedule yesterday.
Kelli JNormal
Craig HThe transmission had a little trouble sometimes.
PHYLLIS MGreat staff and friendly.
MARK MWe have rented from this uhaul several times and they are always awesome!!
JULIE BNothing comes to mind.
BRENT HThe only issue was that the size I wanted was not available. The truck was WAY overkill for what I had to move.
GLENN LThe trailer had a little trash left inside it from the previous renter. Otherwise, it was well maintained.
JOSEPH SDon’t rent trucks that leak oil.
JOHN CVery good
CHUONG HKeep your word about crediting the balance due for the extra gas that was put into the tank when turned in. Do better.
Michelle A