Customer Reviews for Knights Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Knights Inn

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Ricky H.
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Customer did not leave a comment.

LEROY E.
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Customer did not leave a comment.

demetrius W.
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I had an absolute horrible and disgusting experience with the representative from location I picked up the UHAUL. The representative was rude, unhelpful, and dubiously called law enforcement on me and my family. In the political and social atmosphere we are in, the situation left a traumatic experience for me and my family as as African Americans. I'm still debating on posting the interaction on social media. Also, while returning the UHAUL, the representative was very rude and treated me like a dog, which I was in the phone with UHAUL's traffic office (who stayed on the phone with me during the interaction) at the time of the of the ineraction. As a combat Vet of who honorably served in the USMC and on so many other grounds, this was absolutely unacceptable.

Robert B.
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It took 1.5 hours at the location because of U-Haul's online system was backed up. I'll go to a competitor next time

clyde N.
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Customer did not leave a comment.

Luz A.
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kesha G.
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The mileage used was incorrect. It was odd that the clerk recorded a different mileage upon my return. He told me I must have gone somewhere else other than specified. I most certainly did not, and I was over charged because of it. I will never use this location's services again, nor refer a friend. Very disatisfied

BRIANNA A.
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Larry W.
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CHRISTOPHER ANT C.
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CARLOS N.
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Catherine D.
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Tonya E.
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One let people know if there's a limit on mileage .Make sure the equipment is completely available .Don't Tell customer we can drop off at pick up location if we can't .Stop scamming people for gas .

WILLIAM F.
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Customer did not leave a comment.

Brian B.
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The owner was very helpful with the entire process. He was able to help me out.

Edward P.
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On one of the hottest day of the year the truck had no ac. Had no time to get another truck. So had to bare it. Then when getting on the interstate it the front end was bouncing like a basketball being dribbling. Also my mattress in the front got wet guessing a leak. I guess my impression of uhaul maintenance has been tarnished. Also don't think this is the fault of the place I rented but he kept saying the computer was slow so it took about 30 mins to check out. In 6 months when moving again I well have to think long and hard before renting a uhaul or some other truck.

tanisha T.
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Allow the customer to come inside with mask to reserve. We stood in the heat a lengthy time until it was time to pay...

EVANGELA S.
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Great customer service

Tracey B.
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Very happy they had what I needed and made it very simple!

Tim H.
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Customer did not leave a comment.

Josh B.
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Vincent C.
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Elizabeth F.
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Tangelia M.
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Improper training

Laurent S.
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Have the owner/clerk to clean. He did not help or check the hook up of the trailer

George H.
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The place is a dump. the clerk did not speak English very well and it was very hard to understand him. I had to move the truck myself to hook-up the tow dolly and because the place was full of cars I scrapped HIS car (which was parked right in front of the door) and he was very rude about it. I gave him my insurance card and he calmed down. I think he parked his car there on purpose to g\et it hit. I'm glad I won't ever be back in that town ever again.

DAVID S.
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The hotel where this U-Haul location is very sketchy. The owner was helpful as much as he could be. I had to walk 2 miles to get to this location. You all did not offer any transportation compensation to get to the replacement vehicle.

Joseph S.
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The hotel owner was very rude and unprofessional he hung up on me when calling to ask about rates and trailers available then acted as if I was disturbing him with my presence would not recommend to anyone ever this was the worst service I have ever received from Uhaul

Matthew P.
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Customer did not leave a comment.

Terry C.
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You could use a kiosk at this location. It would have been more helpful. Had to locate and hook up the trailer myself, bring it back to the office for them to take a picture of the hook up. They never inspected to make sure it was done properly. Had I not known what I was doing that could have been bad. Your equipment was flawless as usual.

Billy C.
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John R.
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Cameron L.
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Very nice gentleman working the register, made the experience a good one for my first time renting a car trailer.

Wilma P.
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Jamie W.
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Spencer K.
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Antonio B.
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Takesha M.
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Been using this location for years wont go anywhere else love the service

Thomas N.
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Employee at location was friendly and diligent but location pick up in motel lobby was dreary and depressing

Hannah B.
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Customer did not leave a comment.

William K.
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RONALD F.
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i was going to pay cash but the attendant said i would need to leave a credit card on file and pay cash after completing the trip..i told him that there was no funds on the credit card and he said that would be fine because they would not use it..when i went to pay after the trip they said it was already paid for on the card

William K.
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Grant C.
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Daisy A.
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Abraham B.
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Frederica A.
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Robert P.
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Stephen P.
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I love this place I use it all the time and I don't go no where else I'm a Moble Dj and they have me covered

Jennifer J.
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Michael P.
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Gentleman that checked us in was outstanding. Truck was a mess. I felt bad for him.

Eric M.
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Byron M.
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Laura E.
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This location was not in a safe place and looked very sketchy. The man working seemed to know a little bit of what he was doing, but he still could not figure out how to solve the problem. He later billed me a wrongful destination bill, which was completely wrong.

Richard S.
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The truck smelled like a wet dog. I did not feel safe letting my wife out of the car.

Amy S.
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This drop off location is a run down poorly marked hotel. Sketchy people outside. No one at front desk. Once help came, he was kind.

arthur K.
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The knights inn location leaves a lot to be desired. I was asked NOT to come between 9am and 1100 am with no explanation. Which meant I had to be there by 8 am because I could not wait till 11 am to pick up car hauler.

Tesia C.
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Customer did not leave a comment.

Laurie S.
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JOSE S.
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At this location I was there for over a hour very poor service!

scott C.
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Customer did not leave a comment.

Melvin F.
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Very friendly and accommodating.

Mike S.
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Frendly, helping in the hook up of the trailer.

Seth C.
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This was an alternate location as my first choice did not have the truck ready. Customer service handled the situation well and found a different truck. Unfortunately the truck was further from my home. When I arrived I did not feel safe nor did I want my kid and fiancé there longer than we had to be. This location is at a rundown hotel in a rough part of town. When I told the man at the counter that my milage rate was not what I was told he said it was a good deal and would not change it. Somehow $14 in insurance was added to my bill as well. I do not recall requesting it. I did not see this until after I was billed so a case has been created. The appliance hand truck was dirty with gum or something of the sort stuck to the wheel along with whatever dirt it had been pulled through. The desk guy gave me a putty knife to scrape it off. Though I am fully capable I find it odd the the customer is cleaning the equipment. The blankets given to me were dirty as well. The interior of the truck was filthy and the drivers seatbelt would not move freely. I would not go back to this location if the truck were free. Disappointed with uhaul.

saul M.
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Todd M.
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David C.
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I discovered a frayed strap on the wheel tie downs and reported it before I used the car transport. It wasn't bad enough to render it unusable, but should be replaced. I hope U-Haul replaces it before it rents it again.

Jorge Z.
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Para comensar la perzona q me rento el me dio un camion pequeño de $19.95 y luego me cobro como $39.95 y luegome cobro muchas millas en un dia por todo paque $300 por un dia ese es un robo les juro q no fue nada legal

Rob T.
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Customer did not leave a comment.

Richard B.
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Good services and friendly

Johnny S.
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Customer did not leave a comment.

Charles M.
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Chain hooks were bent, impossible to connect correctly

Tom G.
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He was great seeing he was having trouble getting the return done. I was hoping to get a confirmation about the return,will see. But the person was very friendly

Jeffrey W.
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Customer did not leave a comment.

alandria W.
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Ronnie B.
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scot R.
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Knights Inn is a questionable location, with various calls for service to the local police department due to patrons of the establishment. Be careful. Also, my appointment for self-pick up at another location, did not work properly (U-haul application issues). My time and day was then out of schedule due to this error, and no mention of assistance or making this wrong, right was discussed by U-haul. Disappointed in the process and no offer for assistance.

Coleman W.
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Customer did not leave a comment.

Robert C.
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Not change the pick up location autoatically. Answer the phone on your customer support line before 15- 20 minutes.

Grant C.
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Customer did not leave a comment.

Larry W.
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Timothy B.
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Both men were very rude and one called me a layer. I would not recommend this location to anyone.

kendra S.
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The hotel lobby ceiling had holes with insulation sticking out

Stephen P.
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Customer did not leave a comment.

james C.
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Customer did not leave a comment.

dustin B.
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Customer did not leave a comment.

Mary D.
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LANCE S.
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N/A

Jim M.
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Customer did not leave a comment.

MARYANN M.
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Thank you for have everything we needed for our move

kevin M.
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The guy who I rented the uhal from told me it was a hundred dollar plus 51 dollars. I brought the truck back fill it with gas and he only gives me 41.70 and couldn't explain why I wasn't getting my deposit back. I have called customer service and they kept sending me to other departments, so who can I speak with to understand my situation.

Thomas P.
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I chose to rent using the mobile app. When I tried to pick up the truck, the app said there was no equipment assigned to the rental order. The U-Haul rental facility was a sketchy motel next to a strip club that did not make me feel comfortable. I tried to call the 24-hour assistance number and got a voicemail saying the assistance operator was on vacation. The voicemail gave me a name and number of a manager that also did not answer the phone when I called. I had to wake up the operator of the U-Haul rental facility to get him to assign the truck to my order. After I went through the online pickup process, I noticed that the truck was not cleaned prior to my use. There were used tissues in the dashboard and the cargo area was not swept. Totally unsatisfied by this experience.

Tom D.
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Dropping the van and trailer off at Knights Inn was great. Plenty of room to unload the car hauler, plenty of room to turn and park the truck/trailer. The attendant was friendly and helpful.

SHERRY B.
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Have the pluming fixed (water on the floor) and have the truck swept and the air conditioning working!

Mike F.
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Customer did not leave a comment.

Frederick Y.
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Jason J.
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Toni M.
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Stephen P.
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Stephen P.
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Great service every time is why I always go back

No reviews have been submitted for this location.

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