Great service above and beyondELIZABETH F.
Customer Reviews for Knights Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
DO NOT AND I MEAN DO NOT!!! DO NOT RENT FROM THIS LOCATION. THE TRUCKS ARE DIRTY, NASTY, NOT CLEAN, RUNS ROUGH, THE ARAB GUY WHO OWNS THE HOTEL BUT RENTS UHAULS WILL CHARGE DOUBLE IF YOU CHECK OUT WITH HIM â€¦ HES A CROOK A LIAR THIS HOTEL IS FOR PROSTITUTION DRUGS AND HOMELESS PPL THATS WHY HE KEEPS HIS DOORS LOCKS, HE CHARGE ME FOR TWO DAYS WHEN I RETURNED THE TRUCK 4 hours early THE NEXT DAY, HE STOLE MY MONEY BASICALLY AND LIED TO UHAUL SAYING I GAVE HIM THE KEY AY 1:30 WHEN I HAVE PICS OF ME RETURNING THE TRUCK AT 10:35amâ€¦ HE GOT UPTIGHT AND RUDEâ€¦ UHAUL REFUND MY MONEY BUT IM STILL TAKING LEGAL ACTION BC HE LIED, THEN CALLED THE POLICE ON ME.. BUT THEY TALK WITH ME VERY GOOD AND TOLD ME ABOUT HIM!!!! I will handle this from here!!Maria R.
Great location and very convenientANIYAH M.
Customer did not leave a comment.DONALD D.
Customer did not leave a comment.Troy C.
Have a strap to secure the dolly. Thank you. It saved ed me, I had 1 more day.CATHERINE D.
Was very kind and helpful staff, however the tow dolly rented was promised to fit for towing a truck and was not wide enough.JAMESMICHAEL P.
Fuel: Have everyone FILL the tank before returning it. I got a truck that has 3/4 tank full when I picked it up and was told to bring it back 3/4 full. It's pretty hard to judge how much fuel is needed to bring it back to 3/4. I ended up putting in more fuel then I needed because of that. Had it just been FULL, I could have avoided paying for more fuel then I had needed to. This was my only issue. Otherwise Sam was GREAT!!NANCY B.
Customer did not leave a comment.J C.
Worst experience I.have ever had with uhaul I would never rent from ther againFREDERICK D.
Rente el camion por 10 horas y solo lo use 8. Excellent camion y toda mi mudanza salio perfecta. Entre tanto relajo tener un servicio asi de verdad es una bendicion.ANTONIO F.
U- Haul did not do well with our reservation! We had to drive 1hr from our home to get the U-haul. We reserved it over a week prior to our move. They cancelled our reservation the night before and only sent a text at 9:45 p.m. to notify us of the change. I had to call customer service more than 3 times for only a one day rental. I would not recommend U-haul in the future.JUSTIN H.
Customer did not leave a comment.Penny C.
Customer did not leave a comment.PHYLLIS P.
Customer did not leave a comment.STANLEY C.
Customer did not leave a comment.JULI M.
Customer did not leave a comment.IVAN A.
The first truck i was put in the tires were bald and the back was full of roaches. The man ended with putting me in a bigger truck and i was supposed to get a refund that i never received. His attitude was ugly and i will never do business at this location again.YASCHIA R.
Service your vehicles. I had a truck with no oil. Oil light coming on. I had to add 3 quarts and it was still low. Uhaul is lucky I did what I did otherwise you almost had a seized engine.John F.
Customer did not leave a comment.David K.
At the time I reserved the U-Haul I declined adding insurance coverage. Rental showed $119.00. However when my husband picked it up I believe insurance was added. Total was $163.00.Ricky S.
Professional and super friendly!!!RYAN L.
Customer did not leave a comment.MICHAEL R.
For some reason, UHAUL moved my pickup location 15 miles from my town and asked me to pick up a truck at essentially a crack house motel off of I-95. Then UHAUL charged me for the additional mileage. I would never recommend this location. It is dangerous and disgusting.JOHN Y.
Customer did not leave a comment.WALTER F.
This place was quick and convenient. No hassle. It was also inexpensive.Phyllis L.
Nice and helpfilulDiane W.
Pick up and drop off was quick and easy. I've used this location before without any issues. Service was friendly and he was the only one in my area that had a truck available in the size I needed. Great experience overall.CHRISTY D.
Customer did not leave a comment.FELICIA T.
Customer did not leave a comment.SHERRY C.
Price was higher compared to my most recent rental.TANICA J.
Customer did not leave a comment.KEITH R.
Customer did not leave a comment.KEVINSCOTT L.
I rent from here aleast twice week. The staff is friendly and helpful. I would rent from here anytime.KENDAL B.
Courteous and very responsive customer service. Easy check in and check out without any hassles. Thanks again!!!BRANDON W.
Great company very good peoplecarlos N.
Customer did not leave a comment.DARIEN D.
I specifically reserved the trailer and did not want the eight dollar extra safe tow charge. Somehow this was snuck back in and my card was supposed to be pre-authorized for $60 and now the transaction is showing complete and processed for $60. My receipt shows that I should have paid for one day rental of a 5 x 8 trailer and this is less than half of what I have been charged so no I am not happy. Also the charge does not show U-Haul it shows Knights inn Selma, NC. I do not trust this place now and it gives U-Haul a bad nameJoseph H.
Customer did not leave a comment.Ricky H.
Customer did not leave a comment.LEROY E.
I had an absolute horrible and disgusting experience with the representative from location I picked up the UHAUL. The representative was rude, unhelpful, and dubiously called law enforcement on me and my family. In the political and social atmosphere we are in, the situation left a traumatic experience for me and my family as as African Americans. I'm still debating on posting the interaction on social media. Also, while returning the UHAUL, the representative was very rude and treated me like a dog, which I was in the phone with UHAUL's traffic office (who stayed on the phone with me during the interaction) at the time of the of the ineraction. As a combat Vet of who honorably served in the USMC and on so many other grounds, this was absolutely unacceptable.demetrius W.
It took 1.5 hours at the location because of U-Haul's online system was backed up. I'll go to a competitor next timeRobert B.
Customer did not leave a comment.clyde N.
Customer did not leave a comment.Luz A.
The mileage used was incorrect. It was odd that the clerk recorded a different mileage upon my return. He told me I must have gone somewhere else other than specified. I most certainly did not, and I was over charged because of it. I will never use this location's services again, nor refer a friend. Very disatisfiedkesha G.
Customer did not leave a comment.BRIANNA A.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.CHRISTOPHER ANT C.
Customer did not leave a comment.CARLOS N.
Customer did not leave a comment.Catherine D.
One let people know if there's a limit on mileage .Make sure the equipment is completely available .Don't Tell customer we can drop off at pick up location if we can't .Stop scamming people for gas .Tonya E.
Customer did not leave a comment.WILLIAM F.
The owner was very helpful with the entire process. He was able to help me out.Brian B.
On one of the hottest day of the year the truck had no ac. Had no time to get another truck. So had to bare it. Then when getting on the interstate it the front end was bouncing like a basketball being dribbling. Also my mattress in the front got wet guessing a leak. I guess my impression of uhaul maintenance has been tarnished. Also don't think this is the fault of the place I rented but he kept saying the computer was slow so it took about 30 mins to check out. In 6 months when moving again I well have to think long and hard before renting a uhaul or some other truck.Edward P.
Allow the customer to come inside with mask to reserve. We stood in the heat a lengthy time until it was time to pay...tanisha T.
Great customer serviceEVANGELA S.
Very happy they had what I needed and made it very simple!Tracey B.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.Josh B.
Customer did not leave a comment.Vincent C.
Customer did not leave a comment.Elizabeth F.
Improper trainingTangelia M.
Have the owner/clerk to clean. He did not help or check the hook up of the trailerLaurent S.
The place is a dump. the clerk did not speak English very well and it was very hard to understand him. I had to move the truck myself to hook-up the tow dolly and because the place was full of cars I scrapped HIS car (which was parked right in front of the door) and he was very rude about it. I gave him my insurance card and he calmed down. I think he parked his car there on purpose to g\et it hit. I'm glad I won't ever be back in that town ever again.George H.
The hotel where this U-Haul location is very sketchy. The owner was helpful as much as he could be. I had to walk 2 miles to get to this location. You all did not offer any transportation compensation to get to the replacement vehicle.DAVID S.
The hotel owner was very rude and unprofessional he hung up on me when calling to ask about rates and trailers available then acted as if I was disturbing him with my presence would not recommend to anyone ever this was the worst service I have ever received from UhaulJoseph S.
Customer did not leave a comment.Matthew P.
You could use a kiosk at this location. It would have been more helpful. Had to locate and hook up the trailer myself, bring it back to the office for them to take a picture of the hook up. They never inspected to make sure it was done properly. Had I not known what I was doing that could have been bad. Your equipment was flawless as usual.Terry C.
Customer did not leave a comment.Billy C.
Customer did not leave a comment.John R.
Very nice gentleman working the register, made the experience a good one for my first time renting a car trailer.Cameron L.
Customer did not leave a comment.Wilma P.
Customer did not leave a comment.Jamie W.
Customer did not leave a comment.Spencer K.
Customer did not leave a comment.Antonio B.
Been using this location for years wont go anywhere else love the serviceTakesha M.
Employee at location was friendly and diligent but location pick up in motel lobby was dreary and depressingThomas N.
Customer did not leave a comment.Hannah B.
Customer did not leave a comment.William K.
i was going to pay cash but the attendant said i would need to leave a credit card on file and pay cash after completing the trip..i told him that there was no funds on the credit card and he said that would be fine because they would not use it..when i went to pay after the trip they said it was already paid for on the cardRONALD F.
Customer did not leave a comment.William K.
Customer did not leave a comment.Grant C.
Customer did not leave a comment.Daisy A.
Customer did not leave a comment.Abraham B.
Customer did not leave a comment.Frederica A.
Customer did not leave a comment.Robert P.
I love this place I use it all the time and I don't go no where else I'm a Moble Dj and they have me coveredStephen P.
Customer did not leave a comment.Jennifer J.
Gentleman that checked us in was outstanding. Truck was a mess. I felt bad for him.Michael P.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Byron M.
This location was not in a safe place and looked very sketchy. The man working seemed to know a little bit of what he was doing, but he still could not figure out how to solve the problem. He later billed me a wrongful destination bill, which was completely wrong.Laura E.
The truck smelled like a wet dog. I did not feel safe letting my wife out of the car.Richard S.
This drop off location is a run down poorly marked hotel. Sketchy people outside. No one at front desk. Once help came, he was kind.Amy S.
The knights inn location leaves a lot to be desired. I was asked NOT to come between 9am and 1100 am with no explanation. Which meant I had to be there by 8 am because I could not wait till 11 am to pick up car hauler.arthur K.
Customer did not leave a comment.Tesia C.
Customer did not leave a comment.Laurie S.
At this location I was there for over a hour very poor service!JOSE S.
Customer did not leave a comment.scott C.
Very friendly and accommodating.Melvin F.