Make sure someone is there I had to hook up the trailer myself... Plus I had done all he rental agreements through email.
CURTIS O
Customer Reviews for Knights Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man was so nice and helpful. We had a great experience renting a trailer.
KATHLEEN NGood Professional Customer Service
Bhaumikkumar PSales individual was wonderful. Location was good, but could use a slightly larger parking area for the trailers. (If this “hotel” was at capacity, I’m not sure we could have picked up the trailer as easily as we did.) Overall, great experience.
Jennifer TConvenient location, plenty of parking, always a pleasure
ELLERY HIt was a quick and easy pick up and drop off. The equipment was clean and ready to go at pick up. Staff was friendly and answered all our questions!
Elizabeth BI rented a dolly after paying for the truck. The person did not know how to charge I guess and I paid cash for the dolly. The amount needs to be removed from my invoice and resent. I am not paying twice for the dolly. Please respond asap.
vicki kThe service was super appreciated very much and I enjoyed it so much I think I'll have to rent again
devoria cWe had a great rental experience using this location. Raj was very helpful in getting our rental for us when there was a mix up in the online confirmation. He was efficient and very kind. If we need a local move again we will definitely use this location again. Thank you Raj!
Stacey AI really appreciate the customer service that was provided to me today. I look forward for using your facility and equipment in the near future.
DERON RIt was my first time to hire a truck. I had a great experience starting from the registration upto the time I returned the truck. There is nothing to improve as I found the service very pleasing.
Lickson GClean the vehicle, show good customer service, and don't add optional services the customer doesn't request without their knowledge.
Janel ALet people know that if they late return then they change double
Doris UThanks to location manager. Very kind person.
Carlos DThere was no one on directorate.
DIANE RAwesome customer service!!!
Teresa WExcellent experience with the rental. It was clean and drove like a dream. The location was also represented well and the rep was nice and cooperated with me
Adrian DEasy in and out and very pleasant folks.
Rick AIt was an excellent experience all around. Quick and simple.
Carl SI was really impressed by the gentleman who runs this location. He was kind, flexible and pleasant throughout my interactions with him. The extended pick up and drop off timeframe is a LIFESAVER and took so much stress off of me during my event. I will use this location every chance I get moving forward. Thank you!
Casey Ldont send ao many emails. i got 12
VICKY FRaj was awesome. He was super friendly. I had some questions regarding the rental and he was able to answer all of them. I had some issues with my vehicle but he helped me get it all sorted and my reservation shifted. I would definitely recommend this U-Haul location to a friend.
Erik LTruck I requested online was not available and had to get a bigger one upon arrival. Would have been nice to know ahead of time as I booked it 4 days prior to pick up date. Person that I met with was very nice and accommodating.
ANDREW TThe U-Haul website is awful. Very difficult to understand which equipment you are actually reserving. Too many offers for other products.
Terry KYou could provide dollies to help move stuff
Evertt TThe uhaul app could use improvement in my opinion. But overall I'm very satisfied.
David BActually it was a wonderful experience. A great rate. Fast and easy. Keep up the great same service. We love it.
David BThe mobile pick up did not work, but Sam at this location was able to pull up my reservation and get me checked in and going.
dashaun AVery easy process, excellent dealer, I would definitely return here
Spenser DI feel like I got tricked so I had to drive back to get the trailer. Which made me pay more
Antonio ENice guy
Sherwood LIt was dirty and I had to mop up spilled motor oil and sweep out yard debris from previous renter(s). I needed to carry nice, expensive furniture. Left lower taillight is out. Still very happy with this location and the value for the money. I would have fixed taillight myself but it is a sealed housing for the bulb and does not appear to be serviceable in a conventional way to simply bulb replace.
joe hI will be getting in contact with your company asap I was overcharged I traveled 60 miles and was charged for 100 i calculated the exact amount of miles we traveled and that is crazy
Trent BGreat location to rent from.
Kevin LThe service here is alway professional and kind excellence to everyone have never had better rental experience each time I rent here
Donald BNothing everything was great 👍
Duane CGood
JONATHAN CExcellent customer service.
Harald MWe received notice from u-haul our truck was reserved, When I arrived to pick it up I had to go through another registration with the owner , who was in Georgia. But I will say the uhaul got us to our location and back. Will not be using that location again.
James BNothing
Ginger FI dobt think you can improve this location! This ny go to location any time I need a rental.
Roger CThe Knights Inn location was very convient and the rental process was very easy. The gentleman who assisted me was very kind and professional. I highly recommend this location.
Ann WAs normal we were supposed to replace the amount of fuel we had used and we did The truck was only driven a total of 4 miles When we returned the truck the person we leased it from told us that we had to put additional fuel in the truck because he had another customer that wanted the truck and expected it to have a full tank of gas I told him that I was not paying for the additional fuel that I had not used and especially for another customers use
Debora DBest u haul dealer in N C
Leroy ESpeedometer may be off.
Carter DExcellent service
Yosvany MToo much money
Regino HThe truck drive ok but it feels like he could have some work. But everything worked out.
Wanda PGreat service and very helpful
Darious BHorrible and filthy hotel! The grounds were dirty and filled with dog poop everywhere. Sam was very kind and pleasant and helpful, however.
charity kHeld an additional money off of prepaid credit card
Brittney JGood service
Jose SIt was a run down motel but the man in charge was very nice. And it was very convenient cuz it was right down from my house. So it was awesome.
Melanie ZI think that the mileage charge was a little high, considering that I had to put fuel in the truck in addition to the mileage charge. Other than that, everything was great.
Mark STodo excelente
Maryuri C